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Here is some important information that we would like you to read when booking with us.
Your protection against Covid preventing your holiday accommodation from operating
Understandably you may be uncertain about what restrictions Covid may place on your holiday. We have therefore introduced the following Covid Protection Policy which is included with all bookings to give you further peace of mind:
If within the 7 and 14 day period, prior to the start of your holiday, your booking cannot proceed due to to Coronavirus reasons (on the link below) you will be entitled to:
1/ Change your dates for free (no amendment fee) to any date in the future up until April, 2023. If your new holiday is more expensive, you will pay the higher price. If it is cheaper you will pay the lower price and any remainder will be placed on a credit voucher to use with us, for a future holiday.
2/ You may take a credit voucher for 100% of the booking cost, to be used with us at any point up until April, 2023. This way, you have a little more time to plan your replacement holiday.
Covid Protection Policy
We are currently operating holidays to France and if you are fully vaccinated you can travel there on holiday. Unvaccinated children can also travel, read more.
Both Covid and Brexit will mean that there are additional steps that you will need you take in order to be able to travel in the future. These steps are likely to be requirements stipulated by both the UK government as well as those of your destination country. It is important to bear in mind that these may also change closer to the date of your departure.
Information for Travellers
Free Airport Transfers - Geneva to the door of your accommodation
We offer complimentary transfers to and from the airport for our chalets and hotels*. This leaves you free to book your own flights from your favourite UK airport knowing that we’ll take care of the rest.
Our transfer buses depart at set times and you will need to pre-book onto one of our buses. Please don't leave it too late as availability is limited. We’d advise not to select a bus that departs within 90 mins of your published flight arrival time. To book a transfer, you can email email@example.com once you have reserved your holiday with us.
See the link below for transfer times/slots and more, important information
More on Transfers
*Check the individual accommodation page on our website to see if a free transfer is included.n mind that these may also change closer to the date of your departure.
Vegetarian and other special diets can be accommodated so long as you don't turn up without prior warning and expect gastronomic genius! The food ordering and preparation for your week is done 4 to 5 days before your stay, therefore we do require prior warning (14 days) where possible.
There is also a limit to what is actually possible. Many alternative ingredients for those with dairy, wheat and other intolerances are not always readily available in resort, so do let us know as soon as possible, at least 14 days prior to departure.
To inform us of dietary requirements, simply email your diet to firstname.lastname@example.org
Diets and supplements
Do I need Travel Insurance, and what about Covid cover?
It is a condition of booking that you and each of your party have adequate travel / medical insurance for your needs, to include active sports cover and cover for cancellation and cutting your trip short.
COVID COVER: We offer a policy that also covers for situations that arise from Covid-19 that prevents or restricts you from travelling. Specifically for your trip cancelled or cut short due to Covid: One that refunds your accommodation, excursions and travel costs and that will allow you to claim if you are held in quarantine based on a suspicion that you (or someone booked to travel with you) has been exposed to Covid.
Please see our Insurance page on this website and/or ask to see a copy of our policy terms to satisfy yourself of our policies’ suitability for your needs.
ACTIVE SPORTS: Your policy will need to cover the sports you intend to take part in, like skiing, snowboarding and certain types of ski area, including off-piste skiing and for summer sports (if you are staying in our Alpine summer programme) that you intend to take part in, such as mountain biking, canyoning and a host of other activities.
CHECK THAT IT SUITS YOUR NEEDS: Before buying any policy ask to see the ‘limits and benefits’ - whether it is for our own [endorsed] policy or your own [sourced] policy. Be sure to satisfy yourself that either policy, and especially our own endorsed policy, provides an adequate level of cover for your needs, including Covid-19. Don't just rely on the word of the insurance seller or agent.
We cannot be held responsible for you or any member of your party having inadequate cover, even if you choose to take our [endorsed] policy. You must satisfy yourself that it will meet your needs. If you take out our endorsed policy, please note you are not covered until the premium has been paid. We regret that we cannot give refunds for unused insurance policies once the premium has been paid.
Please refer to our terms & conditions and our main insurance page for more. Our lift passes do not include Carre Neiges insurance as standard, so please request this (in writing as a special request) on booking, if you would like Carre Neiges.
More on Insurance
You will be able to purchase Ski Extras, Lessons, Summer Activities & Excursions through us after you have made your initial holiday accommodation reservation, as part of a separate booking contract.
As part of our service, we will always contact you directly (after your accommodation reservation has been made) to discuss any requirements for Extras, Lessons, Summer Excursions and Activities, so you don't have to worry about contacting us.
We usually have no onward involvement after booking or reserving your Ski Extras, Lessons, Summer Activities & Excursions, except to help you in resort to find and prepare for your activity or pay the supplier directly. The third party suppliers we use are entirely independent of us and their terms and conditions will apply, (copies of which can be sent to you on request). As such, these Extras, Lessons, Activities and Excursions do not form any part of your contract with us even where we suggest particular operators/ third parties and/or assist you in booking such activities or excursions. Please see our individual activity pages and terms and conditions for more information.
Please note: The single component holiday arrangements we offer and make for you do not constitute a “package” and accordingly, the Package Travel and Linked Travel Arrangements Regulations 2018 do not apply to them.
What is tourist tax/Tax de Sejour and how should I pay it?
European ski resorts levy a tourist tax (Taxe de Sejour) which is charged by all communes to support the local tourism infrastructure. It helps pay for services such as ski buses, subsidised admission to amenities e.g. swimming pools and ice rinks and events such as torchlit descents, Santa parades and firework displays. The amount charged varies according to the type of accommodation, duration of stay and age of guest. It is not included in the basic price of your holiday as we do not have all these credentials (especially ages) at the time of booking. For this reason it is payable in resort when you arrive.