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Coronavirus Travel Advice

 

Still Current: May 12th

The Coronavirus situation is having a huge impact on holidays and we understand that you may have questions about any cancelled ski holiday or upcoming summer holidays. We want to reassure you that we’re working hard to help our customers and our advice is always guided by the FCO and ABTA, with whom we are working very closely.

The Coronavirus situation is having a huge impact on holidays and we understand that you may have questions about any cancelled ski holiday or upcoming summer holidays. We want to reassure you that we’re working hard to help our customers and our advice is always guided by the FCO and ABTA, with whom we are working very closely.

 

The general situation

Due to the Covid-19 situation, the Foreign and Commonwealth Office (FCO) altered their advice on 6 April 2020 and now advise against non-essential travel without specifying when this restriction will be lifted.

 

Winter Ski Holidays

Between March 15 and April 30th

If we have had to cancel your Alpine Elements ski holiday due to Covid-19, we will be in touch with you to issue you a Refund Credit Voucher.

We are a member of ABTA and all our holidays are ATOL protected, which offers you complete financial protection. ABTA is now advising members to issue Refund Credit Vouchers for holidays cancelled due to the recently imposed restrictions from the Covid-19 situation. The money you have paid remains safe on your voucher, offering the same protection as your original holiday booking.

You can use your Refund Credit Voucher on any Alpine Elements or iGOSKi holiday for Winter 2020/21 to replace the holiday just cancelled. You can change dates, resort, property, and even the names of people travelling. We just ask that you as group leader remain on the booking.

Your Refund Credit Voucher will be issued to your group leader to the value you have already paid. The voucher will initially last until July 31st 2020, but may be extended*. This will give you more time to make your mind up about your future holiday plans. If you have not used your voucher to re-book with us, then we will be able to apply for a cash refund on July 31st*, in line with ongoing advice from ABTA.

There is no need to contact us as we are actively making contact with all group leaders to issue Refund Credit Vouchers but if you would like to talk to us then do Email us and please be patient as our home working teams are dealing with a high volume of enquiries.

 

More on Refund Credit Vouchers & Re-booking

 

*ABTA are in discussions with the government, and it is likely that they will extend the July 31st deadline, giving you more time to decide on your future holiday plans, and giving us more time to deal with any cash refund requests.

 

Your Refund Credit Voucher

If we have had to cancel your Alpine Elements ski holiday due to Covid-19, we will issue you with a Refund Credit Voucher.

Your Refund Credit Voucher will be issued to your group leader to the value you have already paid. The voucher will initially last until July 31st 2020, but may be extended*. This will give you more time to make your mind up about your future holiday plans. If you do not use your voucher to re-book, then you will be able to apply for a cash refund on July 31st (or at the new date of extension*) in line with ongoing guidance from ABTA.

You can use your Credit Voucher on any Alpine Elements or iGOSKi holiday for Winter 2020/21 to replace the holiday just cancelled. You can change dates, resort, property, and even the names of people travelling. We just ask that you as group leader remain on the booking.

*ABTA are in discussions with the government, and it is likely that they will extend the July 31st deadline, giving you more time to decide on your future holiday plans, and giving us more time to deal with any cash refund requests.

 

More on Refund Credit Vouchers & Re-booking

 

How can I rebook my holiday

We are very thankful to all our guests who have chosen to rebook with us, your means a great deal to us. And of course when you rebook, your monies are fully protected by the ABTA / ATOL scheme.

We are getting a lot of demand for next winter’s holidays, so if you are looking to rebook please fill out this form or email our UK Operations team and we will be in contact very shortly to discuss your options.

 

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