If your chalet or hotel has a hot tub, sauna, pool or other leisure facilities, opening times may be limited and further restrictions may apply due to Covid limitations. If such a facility is important to you, please call our sales team for confirmation of usage.

Some of our chalets are offered for shared use, but most are sole occupancy (private use). Shared chalets attract a mix of sociable and like minded guests where convivial evenings around a dinner table always abound!

Shared chalets are ideal for couples, families and small groups of friends to share. We are always careful with mixing groups with couples and families in our chalets and we’ll ask that our guests understand the social situation of a shared property, particularly a chalet which can comprise smaller public areas, a mixture of bedrooms and bathrooms; and be less private.

You may check-in to your hotel or chalet on the first day of your holiday (arrival day) after 16.00. All bedrooms must be vacated by 09.30/10.00 on the day of departure. If you arrive earlier, you can often leave bags in the property's public areas or store room (at your own risk) which is at the chalet host or resort managers discretion, due to incoming arrivals. If you are keen to get on the mountain on arrival day and your room is not ready, we will try to find you a spare room or space in which to change into your ski gear.

If you are keen to ski until your transfer departs (on departure day) and your room is no longer available - we will try to find a spare room in which you can change and grab a shower. This will be shared with other guests and at the discretion of the chalet or hotel manager.

Our hard-working staff have a big job to do on changeover day so we kindly ask that you depart on time and allow them the space they need to turnover our properties. For arriving guests, there may be some disarray throughout arrival day, with staff cleaning rooms and public areas from the previous week’s guests. Properties may not be fully cleaned and ready until after 16.00 and so we would ask earlier arrivals to be especially appreciative of this.

Catering is provided as standard with our catered chalets, chalet-hotels and hotels as described on the individual property pages within this website.

Breakfast: We offer breakfast every morning which is a continental breakfast with items like: breakfast cereals, croissants, fruit, fruit juice, yoghurts, fresh breads, conserves, pastries, ham and cheese and of course unlimited tea and coffee. We also offer cooked items for 3 mornings a week (4 in hotels) which will typically consist of bacon, eggs, beans or bacon rolls. For staff mornings off, (3 mornings a week), breakfast will be continental only and self-serve.

Afternoon tea: Cakes or biscuits will be laid out on a self-serve basis with tea and coffee from about 4pm each day - available for 6 days a week.

Dinner: Each evening (for 6 nights) you will be served a 3-course menu of home cooked food with unlimited red and white wine included until dessert (for chalets). For staff afternoon off, there is no evening meal. It's a great opportunity to explore the local restaurants. We do not attempt to create flamboyant Cordon Bleu menus, instead we concentrate on wholesome, hearty and great tasting, nutritious dishes to take the edge off those ski appetites! This is the same for all our chalets including Premium Plus. Wine is not unlimited in supply, (we are not an 18-30’s establishment!), however, it is supplied liberally with meal times up until dessert. Wine is not included with our hotels or some chalet-hotels.

Vegetarian and other special diets can be accommodated so long as you don't turn up without prior warning and expect gastronomic genius! The food ordering and preparation for your week is done 4 to 5 days before your stay, therefore we do require prior warning (14 days) where possible.

There is also a limit to what is actually possible. Many alternative ingredients for those with dairy, wheat and other intolerances are not always readily available in resort, so do let us know as soon as possible, at least 14 days prior to departure.

We also cater for most other diets which restrict dairy, nuts, shell-fish and gluten. Certain dietary requests will carry a surcharge if we need to find specialised produce in resort. Our sales team can give you details of supplements on booking. Read more on our diets page.

In our catered chalets and some chalet-hotels (not hotels) we offer free and unlimited wine with dinner, up until dessert or when coffee is served. Our house wine is a choice of red and white wine. Please refer to the “What’s Included” sections on the accommodation pages on our website.

Our hard working staff have two days off each week in line with French working regulations. You may also have a staff-change part way through the week to accommodate this; and all of our chalets and some hotels operate a reduced service during ‘staff time off’. These two days are split into two mornings and one full day off. Therefore, for three mornings a week, your hosts are ‘off duty’ and breakfast will be continental only and self-serve. A member of the team will come to the chalet to clear up and lay out afternoon tea later in the morning. For staff afternoon off (one afternoon a week) there is no evening meal so it's a great opportunity to explore the local restaurants. Therefore, there are two mornings and a full day is where staff are not in.

If your group size is less than the total number of beds in a chalet capacity then you may pay for empty beds to gain sole-occupancy. Do speak with our sales advisors who will provide a best-quote for any chalet on private-use

Yes you can. Almost all of our chalets are available as sole occupancy for private use. If your group size falls short of the chalet capacity then you may pay for empty beds to gain sole-occupancy. Do speak with our sales advisors who will provide a best-quote for your group to take a chalet for private use.

Transfer times can range from just over 1 hour for Morzine, Chamonix and Les Gets; just over 2 hours for Les Trois Vallees; 2.5 to 3 hours for the resorts of la Plagne Tignes and Val d’Isére. The individual resort or accommodation pages on the website should contain more info on transfer times. Please be aware that any published transfer times are provided as a guide and have been calculated under normal driving conditions. Certain factors such as heavy traffic, extra bus stops (for the loo & refreshment) and adverse weather conditions may lengthen transfer times. Many of our transfers are subcontracted to third party coach companies and their terms will apply. For all of these reasons, we cannot guarantee their prompt arrival at the airport, or that they arrive at the published time, or for any shortfalls in supply on behalf of the third party supplier. For this reason, we recommend you allow plenty of time between the published arrival time of your transfer, before your flight departs.

Fly to Geneva: for all our summer alpine activity holidays; and all our ski & board holidays and ski weekends.

It is easy to find an inexpensive flight to Geneva airport using airlines like EasyJet, Jet 2, Ryan Air, BA or Thomas Cook.

Our transfers are free and there is no charge if you are staying in an accommodation that has transfers included. Check our accommodation web pages to see if a transfer is included. If your chalet is not included, we can help you book it.

You can hold an Option with our sales team for 24hrs on your accommodation and transfer slot so you are able to secure your flights before paying us a deposit. Please do not book your flights until you receive our iGO SKI Confirmation Invoice or Confirmation of Option.

You can book onto your transfer at the time of your accommodation reservation or anytime after booking (but no later than 14 days before departure). Please be aware that availability is limited, so we recommend you book onto one as soon as possible.

To book your transfer, email transfers@igoski.co.uk with your ‘AO booking reference’ number and slot preference (see our transfers page)

Your transfer is only confirmed when you have received your iGOSKI Confirmation Invoice or Confirmation of Option which will have details of your transfer and slot listed on it.

See our Complimentary Transfers page for more

Our transfers are complementary and carry no charge. Therefore we ask guests to understand the risks of delay when booking onto them. We would always urge guests to allow plenty of time to catch their flights, especially with enhanced Covid checks and peak period queues. We cannot be held liable for missed flights however caused, and guests must be aware of the risk of adverse weather, heavy traffic or lengthened airport delays etc, especially in peak periods. If you miss your transfer or return flight home then you must be prepared to pay for your own cost of replacement travel. We cannot be held responsible for settling any additional travel costs in any event.

Our transfers are run by third party suppliers whose terms and conditions will apply, and override ours. When booking onto our transfer you agree to the risks involved of missing your transfer and/or your return flights home; and you indemnify Alpine/Ocean Elements (iGOSKI Ltd) of any further cost or loss that you may incur.

Complimentary transfers come with many of our accommodations and will depart the airport at a set time, the details of which will be made aware to you on booking. The coach may not wait for your arrival, and so it is your responsibility to meet the coach on time. If your flight is delayed and you miss your allocated complimentary transfer then we will endeavor to get you onto another transfer, (if one is available), but if there is no availability, you will have to be prepared to pay for a taxi to get to the resort.

Yes you can and it is not as far as you might think! Almost all of our chalets and hotels have free parking at the property, or you can find parking nearby. Check the property pages on this website for more info about parking.

The drive takes about 7-9 hours on the French side and is also a great way to experience France and see some spectacular sights on route. You can also avoid the airports, bring more luggage and come and go on your own agenda. Fuel is generally cheaper and the motorways are fast and generally traffic free. Take the Eurotunnel and you won’t need to come into contact with another person until you reach your chalet.

Our complimentary transfers depart at fixed times so that the majority of our guests can make use of our facility. There may be a wait at the airport for your transfer to depart; so do satisfy yourself of the time and place of departure of your transfer before you arrange your holiday and travel, just to ensure that it suits your needs!

We have chosen to stop selling holiday packages with flights, because many guests are requesting to self drive or book their own flights from their home airport.

We provide Complimentary Transfers from the airport to the door of your hotel or chalet with many of our properties, leaving you free to book your flights knowing that we will take care of the rest. Take a look at our property pages to see which properties come with free transfers.

Many guests are choosing to drive to our alpine resorts which can be done in around 8 hours from Calais.

You will be able to purchase Ski Extras, Lessons, Summer Activities & Excursions through us after you have made your initial holiday accommodation reservation, as part of a separate booking contract. As part of our service, we will always contact you directly (after your accommodation reservation has been made) to discuss any requirements for Extras, Lessons, Summer Excursions and Activities, so you don't have to worry about contacting us.

Ski lessons, lift pass and ski or board hire (Ski Packs) are provided by local suppliers or other third parties for whom we act as agents, and are entirely independent of us. They do not form any part of your booking contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. As third party suppliers, their terms and conditions will always apply.

We usually have no onward involvement after booking or reserving your Ski Extras, Lessons, Lift pass, except to help you in resort to find and prepare for your activity, pay the supplier directly (where applicable) or if you have issues with damages to kit or lost/stolen Extras.

Please note, these single component holiday arrangements that we offer and make for you do not constitute a “package” and accordingly, the Package Travel and Linked Travel Arrangements Regulations 2018 do not apply to them.

If you get an early flight and transfer (and especially important for our short-break guests) or you self drive - then yes it is more than possible to ski on your arrival day and many of our guests do! We often say that if you fly (or drive) you could be skiing by around lunchtime, especially in resorts closest to the airport, like Morzine, Meribel, Chamonix and Les Gets. Our complimentary transfer may not get you in early enough, so do ask our sales team about booking a bespoke transfer for your group.

If you have lift passes booked with us, we will make sure you receive your passes when you arrive at your chalet or hotel, or very soon after.

It is our mission to endeavour to get all guests skiing, whatever the weather! We do have a “Snow Assurance” in place which is designed to give all our guests more peace of mind.

This means that if you book an Alpine Elements or iGOSKI holiday then we will arrange for transport* to another ski area with more than 20% of the runs open if the lift company and ski school decide you are not able to ride or ski the area or resort in which you are staying.

*Transport may require additional payment. Further terms apply so please read our Snow Assurance page for more.

At Alpine Elements we cannot guarantee snow, but all our resorts are chosen for their reliable snow records and high altitude ski slopes. Furthermore, 90% of our resorts have glacier skiing which have snow all year round and some are open to summer skiing. Skiable glaciers and high altitude resorts will ensure you can ski a long season under normal conditions and are as snow-sure as you can get!

Buying your Ski Pack extras through us, helps us provide our “On the Snow” service, which only works with our specially selected third party suppliers. Our aim is to get you on the snow faster and with the minimum of fuss when you arrive.We bring your lift pass, lessons and equipment vouchers (if applicable) to you, for arrival. We know the suppliers and we know how to find them and how to handle them, which is often very handy if you have issues or even ‘lost and stolen’ liftpasses.

LIFT PASS: We will collect your lift pass and deliver it straight to you. We’ll also help with lost/stolen* and other general lift pass queries throughout your week. *The lift pass office’s terms and discretion will apply for lost or stolen passes.

LESSONS: We will book your lessons on your behalf with our ‘tried and tested’ suppliers; and help you get started in-resort, because even finding your ski school meeting point on the first morning can be daunting! We also help to assure the quality of lessons is as good as it can be from our trusted suppliers.

SKI & BOARD HIRE: Unless you are buying through Alpinresorts, we will help you get fitted for skis/boards (and find the shop) and we’ll try to ‘fast track’ you through fitting whenever we can. We’ll also help with kit changes or adjustments throughout the week and ensure the quality of service and kit is the best available.

Yes we will, but only for lift passes bought through us.