If you have taken a holiday with us before, to any of our Alpine / Ocean Elements brands, including iGOSKI then you may join our Elemental loyalty club to receive a discount on your next holiday or the holiday you are looking to currently book. To join Elemental, all you need to do is fill in a short form and we will send you a loyalty card so you can start making savings. If you would like to book immediately (but are not yet a member) then just call our sales team and we can check your details and issue you with membership over the phone so you can get your discount immediately.

If, for some reason, you can’t travel due to Covid then you may change your dates for free (no amendment fee) to any date in the future up until April, 2023; or take a credit voucher for 100% of the booking cost, to be used with us at any point up until April, 2023.

Prices used to be reduced for Late Availability (4 weeks before departure). However we do not recommend waiting for ‘late availability’ this year (2021/22) because inventory in the travel industry is much smaller than it used to be

Your balance will normally be due 10 to 12 weeks prior to departure. Please refer to your Holiday Confirmation Invoice for your balance due date. If your holiday is booked within this time you will need to settle balances on receipt of your Holiday Confirmation Invoice, (normally sent by email) or by the balance due date detailed on this invoice.

Yes you can. iGOSKI specialises in short ski breaks to Chamonix, Morzine, Les Gets, Meribel and other European resorts. Check out the www.igoski.co.uk website for the latest offers.

Yes. Early Birds always get our best prices and deals. Please call our sales team for a tailored quote and our best group price.

When can I get a Deal or a Late Availability Deal? Prices are often reduced for Late Availability (4 weeks before departure). However such deals are only really available for low season weeks and the choice of property and resort will be very limited. Please do not bank on us having late availability offers, as we have a smaller portfolio of chalets/hotels for 2021/22.

We offer excellent discounts for our holidays and they start at groups of just 6 or more persons, and we recommend calling us (or emailing us) for our best group prices. And remember that early booking will always get the best deals for you and your group, no matter how many of you are travelling.

Children aged 2-15 years can get discounts on our holidays and special child-prices for many of our ski passes, ski hire packs, activities and excursions. For certain properties and bedrooms, children under 7 years can share a parents’ bedroom on a put up bed for a significant discount. Children do not always get a discount if you are privately booking a chalet on sole occupancy, but we will see what we can do if you call us for a best-price.

You may check-in to your hotel or chalet on the first day of your holiday (arrival day) after 16.00. All bedrooms must be vacated by 10.00 on the day of departure.

If you arrive earlier, you can often leave bags in the property's public areas or store room (at your own risk) which is at the chalet host or resort managers discretion, due to incoming arrivals. If you are keen to get on the mountain on arrival day and your room is not ready, we will try to find you a spare room or space in which to change into your ski gear.

If you are keen to ski until your transfer departs (on departure day) and your room is no longer available - we will try to find a spare room in which you can change and grab a shower. This will be shared with other guests and at the discretion of the chalet or hotel manager. Our hard-working staff have a big job to do on changeover day so we kindly ask that you depart on time and allow them the space they need to turnover our properties.

For arriving guests, there may be some disarray throughout arrival day, with staff cleaning rooms and public areas from the previous week’s guests. Properties may not be fully cleaned and ready until after 16.00 and so we would ask earlier arrivals to be especially appreciative of this.

Our hard working staff have two days off each week in line with French regulations, however fear not, our normal catered service is for 6.5 days. You may have a staff-change part way through the week to accommodate days off; and we operate a reduced service for one day a week on ‘staff day off’. On this day, (the half day) our kitchens are often closed and so guests will explore the local restaurants for an evening meal. A continental breakfast is still provided on a simplified self-serve basis which is left out the evening before.

We always offer a vegetarian option in our catered chalets and hotels. We simply ask that vegetarians give us advance warning by using the special requests section in My Holiday or by writing to us. We also cater for most other diets which restrict dairy, nuts, shell-fish and gluten. Certain dietary requests will carry a surcharge if we need to find specialised produce in resort. Our sales team can give you details of supplements on booking.

In our catered chalets and some chalet-hotels (not hotels) we offer free and unlimited wine with dinner, up until dessert or when coffee is served. Our house wine is a choice of red and white wine. Please refer to the “What’s Included” sections on the accommodation pages on our website.

Some of our chalets are offered for shared use, but most are sole occupancy (private use). Shared chalets attract a mix of sociable and like minded guests where convivial evenings around a dinner table always abound!

Shared chalets are ideal for couples, families and small groups of friends to share. We are always careful with mixing groups with couples and families in our chalets and we’ll ask that our guests understand the social situation of a shared property, particularly a chalet which can comprise smaller public areas, a mixture of bedrooms and bathrooms; and be less private.

If your group size is less than the total number of beds in a chalet capacity then you may pay for empty beds to gain sole-occupancy. Do speak with our sales advisors who will provide a best-quote for any chalet on private-use

If your chalet or hotel has a hot tub, sauna, pool or other leisure facilities, opening times may be limited and further restrictions may apply due to Covid limitations. If such a facility is important to you, please call our sales team for confirmation of usage.

Catering is provided as standard with our catered chalets, chalet-hotels and hotels as described on the individual property pages within this website.

Breakfast: We offer breakfast every morning with cooked items for 2 to 3 mornings a week - which will typically consist of bacon, eggs, sausage, tomatoes, mushrooms - and continental items like: breakfast cereals, croissants, fruit, fruit juice, fresh bread, jam and of course unlimited tea and coffee.

Afternoon tea: Cakes or biscuits will be laid out on a self-serve basis with tea and coffee from about 4pm each day - available for 6 days a week.

Dinner: Each evening (for 6 nights) you will be served a 3-course menu of home cooked food with unlimited red and white wine included until dessert (for chalets). For staff day off, breakfast will be continental only and self-serve and for the evening meal it's a great opportunity to explore the local restaurants. We do not attempt to create flamboyant Cordon Bleu menus, instead we concentrate on wholesome, hearty and great tasting, nutritious dishes to take the edge off those ski appetites! This is the same for all our chalets including Premium Plus. Wine is not unlimited in supply, (we are not an 18-30’s establishment!), however, it is supplied liberally with meal times up until dessert. Wine is not included with our hotels or some chalet-hotels

Yes you can. Almost all of our chalets are available as sole occupancy for private use. If your group size falls short of the chalet capacity then you may pay for empty beds to gain sole-occupancy. Do speak with our sales advisors who will provide a best-quote for your group to take a chalet for private use.

It is our mission to endeavour to get all guests skiing, whatever the weather! We do have a “Snow Assurance” in place which is designed to give all our guests more peace of mind.

This means that if you book an Alpine Elements or iGOSKI holiday then we will arrange for transport* to another ski area with more than 20% of the runs open if the lift company and ski school decide you are not able to ride or ski the area or resort in which you are staying.

*Transport may require additional payment. Further terms apply so please read our Snow Assurance page for more.

Buying your Ski Pack extras through us, helps us provide our “On the Snow” service, which only works with our specially selected third party suppliers. Our aim is to get you on the snow faster and with the minimum of fuss when you arrive.We bring your lift pass, lessons and equipment vouchers (if applicable) to you, for arrival. We know the suppliers and we know how to find them and how to handle them, which is often very handy if you have issues or even ‘lost and stolen’ liftpasses.

LIFT PASS: We will collect your lift pass and deliver it straight to you. We’ll also help with lost/stolen* and other general lift pass queries throughout your week. *The lift pass office’s terms and discretion will apply for lost or stolen passes.

LESSONS: We will book your lessons on your behalf with our ‘tried and tested’ suppliers; and help you get started in-resort, because even finding your ski school meeting point on the first morning can be daunting! We also help to assure the quality of lessons is as good as it can be from our trusted suppliers.

SKI & BOARD HIRE: Unless you are buying through Alpinresorts, we will help you get fitted for skis/boards (and find the shop) and we’ll try to ‘fast track’ you through fitting whenever we can. We’ll also help with kit changes or adjustments throughout the week and ensure the quality of service and kit is the best available.

At Alpine Elements we cannot guarantee snow, but all our resorts are chosen for their reliable snow records and high altitude ski slopes. Furthermore, 90% of our resorts have glacier skiing which have snow all year round and some are open to summer skiing. Skiable glaciers and high altitude resorts will ensure you can ski a long season under normal conditions and are as snow-sure as you can get!

You will be able to purchase Ski Extras, Lessons, Summer Activities & Excursions through us after you have made your initial holiday accommodation reservation, as part of a separate booking contract. As part of our service, we will always contact you directly (after your accommodation reservation has been made) to discuss any requirements for Extras, Lessons, Summer Excursions and Activities, so you don't have to worry about contacting us.

Ski lessons, lift pass and ski or board hire (Ski Packs) are provided by local suppliers or other third parties for whom we act as agents, and are entirely independent of us. They do not form any part of your booking contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. As third party suppliers, their terms and conditions will always apply.

We usually have no onward involvement after booking or reserving your Ski Extras, Lessons, Lift pass, except to help you in resort to find and prepare for your activity, pay the supplier directly (where applicable) or if you have issues with damages to kit or lost/stolen Extras.

Please note, these single component holiday arrangements that we offer and make for you do not constitute a “package” and accordingly, the Package Travel and Linked Travel Arrangements Regulations 2018 do not apply to them.

If you get an early flight and transfer (and especially important for our short-break guests) or you self drive - then yes it is more than possible to ski on your arrival day and many of our guests do! We often say that if you fly (or drive) you could be skiing by around lunchtime, especially in resorts closest to the airport, like Morzine, Meribel, Chamonix and Les Gets. Our complimentary transfer may not get you in early enough, so do ask our sales team about booking a bespoke transfer for your group.

If you have lift passes booked with us, we will make sure you receive your passes when you arrive at your chalet or hotel, or very soon after.

Yes we will, but only for lift passes bought through us.

Buying your Ski Pack extras through us, helps us provide our “On the Snow” service, which only works with our specially selected third party suppliers. Our aim is to get you on the snow faster and with the minimum of fuss when you arrive.We bring your lift pass, lessons and equipment vouchers to you, for arrival; and because we organise it all, we know where the suppliers are located and how to find them! We also know how to deal with them if you have issues with (e.g.) your hire kit on arrival, or how to handle ‘lost and stolen liftpasses’...

LIFT PASS: We will collect your lift pass and deliver it straight to you. We’ll also help with lost/stolen* and other general lift pass queries throughout your week. *The lift pass office’s terms and discretion will apply for lost or stolen passes.

LESSONS: We will book your lessons on your behalf with our ‘tried and tested’ suppliers; and help you get started in-resort, because even finding your ski school meeting point on the first morning can be daunting! We also help to assure the quality of lessons is as good as it can be from our trusted suppliers.

SKI & BOARD HIRE: We will help you get fitted for skis/boards (and find the shop) and we’ll try to ‘fast track’ you through fitting whenever we can. We’ll also help with kit changes or adjustments throughout the week and ensure the quality of service and kit is the best available.