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Over 12 years old
2 to 12 years old
0 to 23 months old
If you have taken a holiday with us before, to any of our Alpine / Ocean Elements brands, including iGOSKI then you may join our Elemental loyalty club to receive a discount on your next holiday or the holiday you are looking to currently book. To join Elemental, all you need to do is fill in a short form and we will send you a loyalty card so you can start making savings. If you would like to book immediately (but are not yet a member) then just call our sales team and we can check your details and issue you with membership over the phone so you can get your discount immediately.
If, for some reason, you can’t travel due to Covid then you may change your dates for free (no amendment fee) to any date in the future up until April, 2023; or take a credit voucher for 100% of the booking cost, to be used with us at any point up until April, 2023.
Prices used to be reduced for Late Availability (4 weeks before departure). However we do not recommend waiting for ‘late availability’ this year (2021/22) because inventory in the travel industry is much smaller than it used to be
Your balance will normally be due 10 to 12 weeks prior to departure. Please refer to your Holiday Confirmation Invoice for your balance due date. If your holiday is booked within this time you will need to settle balances on receipt of your Holiday Confirmation Invoice, (normally sent by email) or by the balance due date detailed on this invoice.
Yes you can. iGOSKI specialises in short ski breaks to Chamonix, Morzine, Les Gets, Meribel and other European resorts. Check out the www.igoski.co.uk website for the latest offers.
Yes. Early Birds always get our best prices and deals. Please call our sales team for a tailored quote and our best group price.
When can I get a Deal or a Late Availability Deal? Prices are often reduced for Late Availability (4 weeks before departure). However such deals are only really available for low season weeks and the choice of property and resort will be very limited. Please do not bank on us having late availability offers, as we have a smaller portfolio of chalets/hotels for 2021/22.
We offer excellent discounts for our holidays and they start at groups of just 6 or more persons, and we recommend calling us (or emailing us) for our best group prices. And remember that early booking will always get the best deals for you and your group, no matter how many of you are travelling.
Children aged 2-15 years can get discounts on our holidays and special child-prices for many of our ski passes, ski hire packs, activities and excursions. For certain properties and bedrooms, children under 7 years can share a parents’ bedroom on a put up bed for a significant discount. Children do not always get a discount if you are privately booking a chalet on sole occupancy, but we will see what we can do if you call us for a best-price.
Yes we do offer earlier kids’ meal times from 5.30 to 6pm. Normally, our evening meal times are 19.30 to 20.00. If you require an earlier mealtime for kids then please request this on arrival at your chalet or hotel, through your chalet host, Alpine Elements rep or hotel reception. The adult mealtime will still be at the normal, designated time.
In our Summer Alpine programme our hotels have a complimentary childcare facility run by the hotel's own childcare staff. Our Active Clubs facility is for Mini Kids (age 4-7) and Junior Clubs (age 8-12). We offer 2-3 hour sessions (3 to 4 days a week) and a Family fun day as well.
For our Kos Beach Clubs, the hotels’-own childcare and creche facility is available to all guests for no fee, but their terms will apply
We do not offer childcare for our winter ski programme, but creche and childcare services can be found with our French suppliers in resort. We can provide you with a list or help you organise such services after booking.
Most resorts offer a free lift pass for the under 5’s. Please refer to our lift pass section on the resort pages of our website to see what the age limits are for a free pass. Simply buy your own lift passes before departure (as normal) and an Alpine Elements resort rep will help you organise any passes for the under 5’s on arrival.
All of our ski resorts are great for kids and have excellent ski schools and nursery slopes with free ski-lift access for kid’s aged 3 to 5 years, and free ‘magic carpets’ which are great for kids to learn on. Refer to our resort pages for free ski-pass and family ski information. All our resorts also have extensive networks of gentle green and blue slopes for children to learn to ski and gondola lifts or Express chair lifts (instead of drag lifts) which are easy for kids to use.
We do not, but often your Active Rep can find a third party childcare supplier in resort to help. Please speak to your Active Rep on arrival in resort or ask our sales team for assistance if you wish to book before you depart.
You may check-in to your hotel or chalet on the first day of your holiday (arrival day) after 16.00. All bedrooms must be vacated by 10.00 on the day of departure.
If you arrive earlier, you can often leave bags in the property's public areas or store room (at your own risk) which is at the chalet host or resort managers discretion, due to incoming arrivals. If you are keen to get on the mountain on arrival day and your room is not ready, we will try to find you a spare room or space in which to change into your ski gear.
If you are keen to ski until your transfer departs (on departure day) and your room is no longer available - we will try to find a spare room in which you can change and grab a shower. This will be shared with other guests and at the discretion of the chalet or hotel manager. Our hard-working staff have a big job to do on changeover day so we kindly ask that you depart on time and allow them the space they need to turnover our properties.
For arriving guests, there may be some disarray throughout arrival day, with staff cleaning rooms and public areas from the previous week’s guests. Properties may not be fully cleaned and ready until after 16.00 and so we would ask earlier arrivals to be especially appreciative of this.
Our hard working staff have two days off each week in line with French regulations, however fear not, our normal catered service is for 6.5 days. You may have a staff-change part way through the week to accommodate days off; and we operate a reduced service for one day a week on ‘staff day off’. On this day, (the half day) our kitchens are often closed and so guests will explore the local restaurants for an evening meal. A continental breakfast is still provided on a simplified self-serve basis which is left out the evening before.
We always offer a vegetarian option in our catered chalets and hotels. We simply ask that vegetarians give us advance warning by using the special requests section in My Holiday or by writing to us. We also cater for most other diets which restrict dairy, nuts, shell-fish and gluten. Certain dietary requests will carry a surcharge if we need to find specialised produce in resort. Our sales team can give you details of supplements on booking.
In our catered chalets and some chalet-hotels (not hotels) we offer free and unlimited wine with dinner, up until dessert or when coffee is served. Our house wine is a choice of red and white wine. Please refer to the “What’s Included” sections on the accommodation pages on our website.
Some of our chalets are offered for shared use, but most are sole occupancy (private use). Shared chalets attract a mix of sociable and like minded guests where convivial evenings around a dinner table always abound!
Shared chalets are ideal for couples, families and small groups of friends to share. We are always careful with mixing groups with couples and families in our chalets and we’ll ask that our guests understand the social situation of a shared property, particularly a chalet which can comprise smaller public areas, a mixture of bedrooms and bathrooms; and be less private.
If your group size is less than the total number of beds in a chalet capacity then you may pay for empty beds to gain sole-occupancy. Do speak with our sales advisors who will provide a best-quote for any chalet on private-use
If your chalet or hotel has a hot tub, sauna, pool or other leisure facilities, opening times may be limited and further restrictions may apply due to Covid limitations. If such a facility is important to you, please call our sales team for confirmation of usage.
Catering is provided as standard with our catered chalets, chalet-hotels and hotels as described on the individual property pages within this website.
Breakfast: We offer breakfast every morning with cooked items for 2 to 3 mornings a week - which will typically consist of bacon, eggs, sausage, tomatoes, mushrooms - and continental items like: breakfast cereals, croissants, fruit, fruit juice, fresh bread, jam and of course unlimited tea and coffee.
Afternoon tea: Cakes or biscuits will be laid out on a self-serve basis with tea and coffee from about 4pm each day - available for 6 days a week.
Dinner: Each evening (for 6 nights) you will be served a 3-course menu of home cooked food with unlimited red and white wine included until dessert (for chalets). For staff day off, breakfast will be continental only and self-serve and for the evening meal it's a great opportunity to explore the local restaurants. We do not attempt to create flamboyant Cordon Bleu menus, instead we concentrate on wholesome, hearty and great tasting, nutritious dishes to take the edge off those ski appetites! This is the same for all our chalets including Premium Plus. Wine is not unlimited in supply, (we are not an 18-30’s establishment!), however, it is supplied liberally with meal times up until dessert. Wine is not included with our hotels or some chalet-hotels
Yes you can. Almost all of our chalets are available as sole occupancy for private use. If your group size falls short of the chalet capacity then you may pay for empty beds to gain sole-occupancy. Do speak with our sales advisors who will provide a best-quote for your group to take a chalet for private use.
Fly to Geneva: for all our summer alpine activity holidays; and all our ski & board holidays and ski weekends.
It is easy to find an inexpensive flight to Geneva airport using airlines like EasyJet, Jet 2, Ryan Air, BA or Thomas Cook.
Our complimentary airport transfers are provided by third party suppliers whose terms will apply. They are provided as standard with many of our accommodations and deemed a ‘minor’ item, therefore they do not constitute a package. As a complimentary service, they are not chargeable to you and do not carry any form of compensation for failure to perform or arrive / depart on time.
When you book your flights, give yourself plenty of time to pick up your bags and meet our transfer to resort. The same for your return trip home: allow plenty of time between your transfer arriving and your flight departing, so you can check-in on time. See our recommended guidelines on our transfers page.
We cannot be held responsible for missed flights, and guests must be aware of the risk of adverse weather and traffic delays which could significantly lengthen drive times to the airport. We recommend appropriate travel insurance cover for missed departures.
We have chosen to stop selling holiday packages with flights, because many guests are requesting to self drive or book their own flights from their home airport.
We provide Complimentary Transfers from the airport to the door of your hotel or chalet with some of our properties, leaving you free to book your flights knowing that we will take care of the rest. Take a look at our property pages to see which properties come with free transfers.
Many guests are choosing to drive to our alpine resorts which can be done in around 8 hours from Calais.
Our complimentary transfers depart at fixed times so that the majority of our guests can make use of our facility. There may be a wait at the airport for your transfer to depart; so do satisfy yourself of the time and place of departure of your transfer before you arrange your holiday and travel, just to ensure that it suits your needs!
Complimentary transfers come with many of our accommodations and will depart the airport at a set time, the details of which will be made aware to you on booking. The coach may not wait for your arrival, and so it is your responsibility to meet the coach on time. If your flight is delayed and you miss your allocated complimentary transfer then we will endeavor to get you onto another transfer, (if one is available), but if there is no availability, you will have to be prepared to pay for a taxi to get to the resort.
Transfer times can range from just over 1 hour for Morzine, Chamonix and Les Gets; just over 2 hours for Les Trois Vallees; 2.5 to 3 hours for the resorts of la Plagne Tignes and Val d’Isére. The individual resort or accommodation pages on the website should contain more info on transfer times. Please be aware that any published transfer times are provided as a guide and have been calculated under normal driving conditions. Certain factors such as heavy traffic, extra bus stops (for the loo & refreshment) and adverse weather conditions may lengthen transfer times. Many of our transfers are subcontracted to third party coach companies and their terms will apply. For all of these reasons, we cannot guarantee their prompt arrival at the airport, or that they arrive at the published time, or for any shortfalls in supply on behalf of the third party supplier. For this reason, we recommend you allow plenty of time between the published arrival time of your transfer, before your flight departs.
Our transfers are free and there is no charge if you are staying in an accommodation that has transfers included. Check our accommodation web pages to see if a transfer is included. If your chalet is not included, we can help you book it.
You can hold an Option with our sales team for 24hrs on your accommodation and transfer slot so you are able to secure your flights before paying us a deposit. Please do not book your flights until you receive our iGO SKI Confirmation Invoice or Confirmation of Option.
You can book onto your transfer at the time of your accommodation reservation or anytime after booking (but no later than 14 days before departure). Please be aware that availability is limited, so we recommend you book onto one as soon as possible.
To book your transfer, email email@example.com with your ‘AO booking reference’ number and slot preference (see our transfers page)
Your transfer is only confirmed when you have received your iGOSKI Confirmation Invoice or Confirmation of Option which will have details of your transfer and slot listed on it.
See our Complimentary Transfers page for more
Yes you can and it is not as far as you might think! Almost all of our chalets and hotels have free parking at the property, or you can find parking nearby. Check the property pages on this website for more info about parking.
The drive takes about 7-9 hours on the French side and is also a great way to experience France and see some spectacular sights on route. You can also avoid the airports, bring more luggage and come and go on your own agenda. Fuel is generally cheaper and the motorways are fast and generally traffic free. Take the Eurotunnel and you won’t need to come into contact with another person until you reach your chalet.
It is our mission to endeavour to get all guests skiing, whatever the weather! We do have a “Snow Assurance” in place which is designed to give all our guests more peace of mind.
This means that if you book an Alpine Elements or iGOSKI holiday then we will arrange for transport* to another ski area with more than 20% of the runs open if the lift company and ski school decide you are not able to ride or ski the area or resort in which you are staying.
*Transport may require additional payment. Further terms apply so please read our Snow Assurance page for more.
Buying your Ski Pack extras through us, helps us provide our “On the Snow” service, which only works with our specially selected third party suppliers. Our aim is to get you on the snow faster and with the minimum of fuss when you arrive.We bring your lift pass, lessons and equipment vouchers (if applicable) to you, for arrival. We know the suppliers and we know how to find them and how to handle them, which is often very handy if you have issues or even ‘lost and stolen’ liftpasses.
LIFT PASS: We will collect your lift pass and deliver it straight to you. We’ll also help with lost/stolen* and other general lift pass queries throughout your week. *The lift pass office’s terms and discretion will apply for lost or stolen passes.
LESSONS: We will book your lessons on your behalf with our ‘tried and tested’ suppliers; and help you get started in-resort, because even finding your ski school meeting point on the first morning can be daunting! We also help to assure the quality of lessons is as good as it can be from our trusted suppliers.
SKI & BOARD HIRE: Unless you are buying through Alpinresorts, we will help you get fitted for skis/boards (and find the shop) and we’ll try to ‘fast track’ you through fitting whenever we can. We’ll also help with kit changes or adjustments throughout the week and ensure the quality of service and kit is the best available.
At Alpine Elements we cannot guarantee snow, but all our resorts are chosen for their reliable snow records and high altitude ski slopes. Furthermore, 90% of our resorts have glacier skiing which have snow all year round and some are open to summer skiing. Skiable glaciers and high altitude resorts will ensure you can ski a long season under normal conditions and are as snow-sure as you can get!
You will be able to purchase Ski Extras, Lessons, Summer Activities & Excursions through us after you have made your initial holiday accommodation reservation, as part of a separate booking contract. As part of our service, we will always contact you directly (after your accommodation reservation has been made) to discuss any requirements for Extras, Lessons, Summer Excursions and Activities, so you don't have to worry about contacting us.
Ski lessons, lift pass and ski or board hire (Ski Packs) are provided by local suppliers or other third parties for whom we act as agents, and are entirely independent of us. They do not form any part of your booking contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. As third party suppliers, their terms and conditions will always apply.
We usually have no onward involvement after booking or reserving your Ski Extras, Lessons, Lift pass, except to help you in resort to find and prepare for your activity, pay the supplier directly (where applicable) or if you have issues with damages to kit or lost/stolen Extras.
Please note, these single component holiday arrangements that we offer and make for you do not constitute a “package” and accordingly, the Package Travel and Linked Travel Arrangements Regulations 2018 do not apply to them.
If you get an early flight and transfer (and especially important for our short-break guests) or you self drive - then yes it is more than possible to ski on your arrival day and many of our guests do! We often say that if you fly (or drive) you could be skiing by around lunchtime, especially in resorts closest to the airport, like Morzine, Meribel, Chamonix and Les Gets. Our complimentary transfer may not get you in early enough, so do ask our sales team about booking a bespoke transfer for your group.
If you have lift passes booked with us, we will make sure you receive your passes when you arrive at your chalet or hotel, or very soon after.
Yes we will, but only for lift passes bought through us.
Buying your Ski Pack extras through us, helps us provide our “On the Snow” service, which only works with our specially selected third party suppliers. Our aim is to get you on the snow faster and with the minimum of fuss when you arrive.We bring your lift pass, lessons and equipment vouchers to you, for arrival; and because we organise it all, we know where the suppliers are located and how to find them! We also know how to deal with them if you have issues with (e.g.) your hire kit on arrival, or how to handle ‘lost and stolen liftpasses’...
SKI & BOARD HIRE: We will help you get fitted for skis/boards (and find the shop) and we’ll try to ‘fast track’ you through fitting whenever we can. We’ll also help with kit changes or adjustments throughout the week and ensure the quality of service and kit is the best available.