You will be able to purchase Summer Activities & Excursions through us after you have made your initial holiday accommodation reservation, as part of a separate booking contract. As part of our service, we will always contact you directly (after your accommodation reservation has been made) to discuss your requirements, so you don't have to worry about contacting us! For Summer Activities & Excursions, we can take booking reservations and/or ‘expressions of interest’ for all activities. They are run by third party activity suppliers and will only require payment in resort, which we will help you to do directly with the supplier. The third party suppliers we use are entirely independent of us and their terms and conditions will apply, (copies can be sent on request). As such, these Activities and Excursions do not form any part of your contract with us, and do not constitute a ‘package’ and accordingly, the Package Travel and Linked Travel Arrangements Regulations 2018 do not apply to them.
Please refer to the section in our General terms on ‘Ski Extras & Lessons; Summer Activities & Excursions’

Buying your Ski Pack extras through us, helps us provide our “On the Snow” service, which only works with our specially selected third party suppliers. Our aim is to get you on the snow faster Lift pass: We will collect your lift pass and deliver it straight to you. We’ll also help with lost/stolen* and other general lift pass queries throughout your week.

Lessons: We will book your lessons on your behalf with our ‘tried and tested’ suppliers; and help you get started in-resort, because even finding your ski school meeting point on the first morning can be daunting! We also help to assure the quality of lessons is as good as it can be from our trusted suppliers.

Ski / Board hire: We will help you get fitted for skis/boards (and find the shop) and we’ll try to ‘fast track’ you through fitting whenever we can. We’ll also help with kit changes or adjustments throughout the week and ensure the quality of service and kit is the best available.

It is our mission to endeavour to get all guests skiing, whatever the weather! We do have a “Snow Assurance” in place which is designed to give all our guests more peace of mind. This means that if you book an Alpine Elements holiday then we will arrange for transport* to another ski area with more than 20% of the runs open if the lift company and ski school decide you are not able to ride or ski the area or resort in which you are staying. *Transport may require additional payment. Further terms apply so please read our Snow Assurance page for more.

Yes we will, but only for lift passes bought through us.

For our weekly summer alps guests (those staying 7 nights) you will have the chance to make use of the hotel’s complimentary walking guides. A walking guide will visit the summer alpine hotels we use 3 days a week, normally on Monday, Wednesday and Friday to offer a complimentary guided walk for all guests, between June and September (please ask our sales team for the actual dates that our guides start and finish). Simply sign up with reception when you arrive and meet our guide outside the hotel after breakfast or at the designated time. There will always be at least one guided walk a week, but to make use of this facility, your complimentary walk will need to be pre booked and the slot fixed.

You will be able to purchase Ski Extras, Lessons, Summer Activities & Excursions through us after you have made your initial holiday accommodation reservation, as part of a separate booking contract. As part of our service, we will always contact you directly (after your accommodation reservation has been made) to discuss any requirements for Extras, Lessons, Summer Excursions and Activities, so you don't have to worry about contacting us. Ski lessons, lift pass and ski or board hire (Ski Packs) are provided by local suppliers or other third parties for whom we act as agents, and are entirely independent of us. They do not form any part of your booking contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. As third party suppliers, their terms and conditions will always apply. We usually have no onward involvement after booking or reserving your Ski Extras, Lessons, Lift pass, except to help you in resort to find and prepare for your activity, pay the supplier directly (where applicable) or if you have issues with damages to kit or lost/stolen Extras. Please note, these single component holiday arrangements that we offer and make for you do not constitute a “package” and accordingly, the Package Travel and Linked Travel Arrangements Regulations 2018 do not apply to them.

How can I get guaranteed snow? At Alpine Elements we cannot guarantee snow, but all our resorts are chosen for their reliable snow records and high altitude ski slopes. Furthermore, 90% of our resorts have glacier skiing which have snow all year round and some are open to summer skiing. Skiable glaciers and high altitude resorts will ensure you can ski a long season under normal conditions and are as snow-sure as you can get!

The summer alpine hotels and beach clubs we use have a complimentary bike hire facility within the hotel and dedicated staff to look after the bikes. If you are staying in a chalet close by, you are welcome to go along to any hotel we use and borrow a complimentary bike. Simply head down to the hotel bike store and grab a bike from our racks and go for a two-wheeled adventure. You can pre book a bike if you have a special trip planned or a particular request, and in our experience (in normal conditions) there are plenty of bikes to go around and you will rarely have to wait for long. You can pick up a mountain trail map and a route card (a step-by-step ride suggestion) from reception and choose from a variety of mountain bikes for adults and kids from age 4. There is also a selection of road bikes available for you to use, but these are more limited. We provide helmets with all bikes and insist that you wear them. We do not provide armour or pads. You may be asked to sign a disclaimer locally, which will detail our guidelines on Use and Allowable Use. For example, complimentary bikes are not allowed on many of the lift-assisted, high mountain trails. Any cost of damage to bikes (for wilful neglect or Disallowable Use) will have to be met in resort.

You may check-in to your hotel or chalet on the first day of your holiday (arrival day) after 16.00. If you arrive earlier, you can often leave bags in the chalet’s public areas or hotel store room*, by special arrangement. All hotel/chalet bedrooms must be vacated by 10.00 on the day of departure. Our hard-working staff have a big job to do on changeover day so we kindly ask that you depart on time and allow them the space they need to turn over our properties. For arriving guests, there may be some disarray throughout much of the arrival day, with staff cleaning rooms and public areas from the previous week’s guests. Properties may not be fully cleaned and ready until after 18.00 and so we would ask earlier arrivals to be especially appreciative of this. *Leaving your bags in a chalet or hotel store is at your own risk.

In our catered chalets and some chalet-hotels (not hotels) we offer free and unlimited wine with dinner, up until dessert or when coffee is served. Our house wine is a choice of red and white wine. Please refer to the “What’s Included” sections on the accommodation pages on our website.

Our hard working staff have two days off each week in line with French regulations, however fear not, our normal catered service is for 6.5 days. You may have a staff-change part way through the week to accommodate days off; and we operate a reduced service for one day a week on ‘staff day off’. On this day, (the half day) our kitchens are often closed and so guests will explore the local restaurants for an evening meal. A continental breakfast is still provided on a simplified self-serve basis which is left out the evening before.

Catering is provided as standard with our catered chalets, chalet-hotels and hotels as described on the individual property pages within this website. We offer breakfast every morning with cooked items most mornings - which will typically consist of bacon, eggs, sausage, tomatoes, mushrooms - and continental items like: breakfast cereals, croissants, fruit, fruit juice, fresh bread, jam and of course unlimited tea and coffee. Afternoon tea consists of cakes or biscuits and will be laid out on a self-serve basis with tea and coffee also available for 6 days a week. Each evening (for 6 nights) you will be served a 3-course menu of home cooked food with unlimited red and white wine included until dessert (for chalets). For staff day off, breakfast will be continental only and self serve, and for the evening meal it's a great opportunity to explore the local restaurants. We do not attempt to create flamboyant Cordon Bleu menus, instead we concentrate on wholesome, hearty and great tasting, nutritious dishes to take the edge off those ski appetites! This is the same for all our chalets including Premium Plus. Wine is not unlimited in supply, (we are not an 18-30’s establishment!), however, it is supplied liberally with meal times up until dessert. Wine is not included with our hotels or some chalet-hotels.

If your group size is less than the total number of beds in a chalet capacity then you may pay for empty beds to gain sole-occupancy. Do speak with our sales advisors who will provide a best-quote for any chalet on private-use

Some of our chalets are offered for shared use, but most are sole occupancy (private use). Shared chalets attract a mix of sociable and like minded guests where convivial evenings around a dinner table always abound! Chalets are ideal for couples, families and small groups of friends to share. We are always careful with mixing groups with couples and families in our chalets and we’ll ask that our guests understand the social situation of a shared property, particularly a chalet which can comprise smaller public areas, a mixture of bedrooms and bathrooms; and be less private.

We always offer a vegetarian option in our catered chalets and hotels. We simply ask that vegetarians give us advance warning by using the special requests section in My Holiday or by writing to us. We also cater for most other diets which restrict dairy, nuts, shell-fish and gluten. Certain dietary requests will carry a surcharge if we need to find specialised produce in resort. Our sales team can give you details of supplements on booking.

If your chalet or hotel has a hot tub, sauna, pool or other leisure facilities, opening times may be limited and further restrictions may apply due to Covid limitations. If such a facility is important to you, please call our sales team for confirmation of usage.

Yes you can. Almost all of our chalets are available as sole occupancy for private use. If your group size falls short of the chalet capacity then you may pay for empty beds to gain sole-occupancy. Do speak with our sales advisors who will provide a best-quote for your group to take a chalet for private use.

Yes. Early Birds always get our best prices and deals. Please call our sales team for a tailored quote and our best group price.

Yes you can. iGOSKI specialises in short ski breaks to Chamonix, Morzine, Les Gets, Meribel and other European resorts. Check out the www.igoski.co.uk website for the latest offers.

If you have taken a holiday with us before, to any of our Alpine / Ocean Elements brands, including iGOSKI then you may join our Elemental loyalty club to receive a discount on your next holiday or the holiday you are looking to currently book. To join Elemental, all you need to do is fill in a short form and we will send you a loyalty card so you can start making savings. If you would like to book immediately (but are not yet a member) then just call our sales team and we can check your details and issue you with membership over the phone so you can get your discount immediately.

When can I get a Deal or a Late Availability Deal? Prices are often reduced for Late Availability (4 weeks before departure). However such deals are only really available for low season weeks and the choice of property and resort will be very limited. Please do not bank on us having late availability offers, as we have a smaller portfolio of chalets/hotels for 2021/22.

We offer excellent discounts for our holidays and they start at groups of just 6 or more persons, and we recommend calling us (or emailing sales@alpineelements.co.uk) for our best group prices. And remember that early booking will always get the best deals for you and your group, no matter how many of you are travelling.

Your balance will normally be due 10 to 12 weeks prior to departure. Please refer to your Holiday Confirmation Invoice for your balance due date. If your holiday is booked within this time you will need to settle balances on receipt of your Holiday Confirmation Invoice, (normally sent by email) or by the balance due date detailed on this invoice.

It is a condition of booking that you and each of your party have adequate travel / medical insurance with active sports cover for your needs, and that it includes cover for cancellation and cutting your trip short.

Covid-19 cover We offer a policy that covers the aforementioned [recommended minimum] requirements and additional cover for Covid-19; specifically for your trip being cancelled or cut short due to Covid: One that refunds your accommodation, excursions and travel costs and that will allow you to claim if you are held in quarantine based on a suspicion that you (or someone booked to travel with you) has been exposed to Covid.

Please see our Insurance page on this website and/or ask to see a copy of our policy terms to satisfy yourself of our policies’ suitability for your needs.

Active Sports: Your policy will need to cover the sports you intend to take part in, like skiing, snowboarding and certain types of ski area, including off-piste skiing - which all require a special type of cover. You will need a policy that covers the summer sports you intend to take part in, such as climbing, mountain biking, parapenting, canyoning and other activities. Please check that your insurance policy, or the policy that we offer, covers you for your needs and the type of activities you intend to take part in.

Check that it suits your needs: Before buying any policy ask to see the limits and benefits - whether it is for our own [endorsed] policy or your own [sourced] policy. Be sure to satisfy yourself that either policy (and especially our own endorsed policy) provides an adequate level of cover for your needs, including cover for Covid-19. And don't just rely on the word of the insurance seller or agent.

Our {endorsed] policy covers a recommended minimum of requirements, but you must satisfy yourself that it will suit your needs and the type of activities you intend to do. We cannot be held responsible for you or any member of your party having inadequate cover, even if you choose to take our [endorsed] policy. If you take out our policy, please note you are not covered until the premium has been paid. We regret that we cannot give refunds for unused insurance policies once the premium has been paid.

Please refer to our terms & conditions and our main insurance page for more on insurance Our lift passes do not include Carre Neiges insurance as standard, so please request this (in writing as a special request) on booking, if you would like Carre Neiges.

Children aged 2-15 years can get discounts on our holidays and special child-prices for many of our ski passes, ski hire packs, activities and excursions. For certain properties and bedrooms, children under 7 years can share a parents’ bedroom on a put up bed for a significant discount. Children do not always get a discount if you are privately booking a chalet on sole occupancy, but we will see what we can do if you call us for a best-price.