All of our ski resorts are great for kids and have excellent ski schools and nursery slopes with free ski-lift access for kid’s aged 3 to 5 years, and free ‘magic carpets’ which are great for kids to learn on. Refer to our resort pages for free ski-pass and family ski information. All our resorts also have extensive networks of gentle green and blue slopes for children to learn to ski and gondola lifts or Express chair lifts (instead of drag lifts) which are easy for kids to use.

Yes we do offer earlier kids’ meal times from 5.30 to 6pm. Normally, our evening meal times are 19.30 to 20.00. If you require an earlier mealtime for kids then please request this on arrival at your chalet or hotel, through your chalet host, Alpine Elements rep or hotel reception. The adult mealtime will still be at the normal, designated time.

In our Summer Alpine programme our hotels have a complimentary childcare facility run by the hotel's own childcare staff. Our Active Clubs facility is for Mini Kids (age 4-7) and Junior Clubs (age 8-12). Our Active Clubs run for 4 or 5 days a week, (depending on availability). You will have up to four weekday sessions lasting for 2-3 hours (morning or afternoon) and a Family Fun Day on Saturday, for your last day of holiday. A Family Fun Day allows parents to join in for a sociable half day out with other families.

We do not offer childcare for our winter ski programme, but creche and childcare services can be found with our French suppliers in resort. We can provide you with a list or help you organise such services after booking.

We do not, but often your Active Rep can find a third party childcare supplier in resort to help. Please speak to your Active Rep on arrival in resort or ask our sales team for assistance if you wish to book before you depart.

Most resorts offer a free lift pass for the under 5’s. Please refer to our lift pass section on the resort pages of our website to see what the age limits are for a free pass. Simply buy your own lift passes before departure (as normal) and an Alpine Elements resort rep will help you organise any passes for the under 5’s on arrival.

If you get an early flight and transfer (and especially important for our short-break guests) or you self drive - then yes it is more than possible to ski on your arrival day and many of our guests do! We often say that if you fly (or drive) you could be skiing by around lunchtime, especially in resorts closest to the airport, like Morzine, Meribel, Chamonix and Les Gets. Our complimentary transfer may not get you in early enough, so do ask our sales team about booking a bespoke transfer for your group.

If you have lift passes booked with us, we will make sure you receive your passes when you arrive at your chalet or hotel, or very soon after.

Buying your Ski Pack extras through us, helps us provide our “On the Snow” service, which only works with our specially selected third party suppliers. Our aim is to get you on the snow faster and with the minimum of fuss when you arrive.We bring your lift pass, lessons and equipment vouchers (if applicable) to you, for arrival. We know the suppliers and we know how to find them and how to handle them, which is often very handy if you have issues or even ‘lost and stolen’ liftpasses.

LIFT PASS: We will collect your lift pass and deliver it straight to you. We’ll also help with lost/stolen* and other general lift pass queries throughout your week. *The lift pass office’s terms and discretion will apply for lost or stolen passes.

LESSONS: We will book your lessons on your behalf with our ‘tried and tested’ suppliers; and help you get started in-resort, because even finding your ski school meeting point on the first morning can be daunting! We also help to assure the quality of lessons is as good as it can be from our trusted suppliers.

SKI & BOARD HIRE: Unless you are buying through Alpinresorts, we will help you get fitted for skis/boards (and find the shop) and we’ll try to ‘fast track’ you through fitting whenever we can. We’ll also help with kit changes or adjustments throughout the week and ensure the quality of service and kit is the best available.

You will be able to purchase Ski Extras, Lessons, Summer Activities & Excursions through us after you have made your initial holiday accommodation reservation, as part of a separate booking contract. As part of our service, we will always contact you directly (after your accommodation reservation has been made) to discuss any requirements for Extras, Lessons, Summer Excursions and Activities, so you don't have to worry about contacting us.

Ski lessons, lift pass and ski or board hire (Ski Packs) are provided by local suppliers or other third parties for whom we act as agents, and are entirely independent of us. They do not form any part of your booking contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. As third party suppliers, their terms and conditions will always apply.

We usually have no onward involvement after booking or reserving your Ski Extras, Lessons, Lift pass, except to help you in resort to find and prepare for your activity, pay the supplier directly (where applicable) or if you have issues with damages to kit or lost/stolen Extras.

Please note, these single component holiday arrangements that we offer and make for you do not constitute a “package” and accordingly, the Package Travel and Linked Travel Arrangements Regulations 2018 do not apply to them.

It is our mission to endeavour to get all guests skiing, whatever the weather! We do have a “Snow Assurance” in place which is designed to give all our guests more peace of mind.

This means that if you book an Alpine Elements or iGOSKI holiday then we will arrange for transport* to another ski area with more than 20% of the runs open if the lift company and ski school decide you are not able to ride or ski the area or resort in which you are staying.

*Transport may require additional payment. Further terms apply so please read our Snow Assurance page for more.

At iGOSKI we cannot guarantee snow, but all our resorts are chosen for their reliable snow records and high altitude ski slopes. Furthermore, 90% of our resorts have glacier skiing which have snow all year round and some are open to summer skiing. Skiable glaciers and high altitude resorts will ensure you can ski a long season under normal conditions and are as snow-sure as you can get!

Yes we will, but only for lift passes bought through us.

Our hard working staff have two days off each week in line with French working regulations. You may also have a staff-change part way through the week to accommodate this; and all of our chalets and some hotels operate a reduced service during ‘staff time off’. These two days are split into two mornings and one full day off. Therefore, for three mornings a week, your hosts are ‘off duty’ and breakfast will be continental only and self-serve. A member of the team will come to the chalet to clear up and lay out afternoon tea later in the morning. For staff afternoon off (one afternoon a week) there is no evening meal so it's a great opportunity to explore the local restaurants. Therefore, there are two mornings and a full day is where staff are not in.

In our catered chalets and some chalet-hotels (not hotels) we offer free and unlimited wine with dinner, up until dessert or when coffee is served. Our house wine is a choice of red and white wine. Please refer to the “What’s Included” sections on the accommodation pages on our website.

Yes you can. Almost all of our chalets are available as sole occupancy for private use. If your group size falls short of the chalet capacity then you may pay for empty beds to gain sole-occupancy. Do speak with our sales advisors who will provide a best-quote for your group to take a chalet for private use.

Catering is provided as standard with our catered chalets, chalet-hotels and hotels as described on the individual property pages within this website.

Breakfast: We offer breakfast every morning which is a continental breakfast with items like: breakfast cereals, croissants, fruit, fruit juice, yoghurts, fresh breads, conserves, pastries, ham and cheese and of course unlimited tea and coffee. We also offer cooked items for 3 mornings a week (4 in hotels) which will typically consist of bacon, eggs, beans or bacon rolls. For staff mornings off, (3 mornings a week), breakfast will be continental only and self-serve.

Afternoon tea: Cakes or biscuits will be laid out on a self-serve basis with tea and coffee from about 4pm each day - available for 6 days a week.

Dinner: Each evening (for 6 nights) you will be served a 3-course menu of home cooked food with unlimited red and white wine included until dessert (for chalets). For staff afternoon off, there is no evening meal. It's a great opportunity to explore the local restaurants. We do not attempt to create flamboyant Cordon Bleu menus, instead we concentrate on wholesome, hearty and great tasting, nutritious dishes to take the edge off those ski appetites! This is the same for all our chalets including Premium Plus. Wine is not unlimited in supply, (we are not an 18-30’s establishment!), however, it is supplied liberally with meal times up until dessert. Wine is not included with our hotels or some chalet-hotels.

Some of our chalets are offered for shared use, but most are sole occupancy (private use). Shared chalets attract a mix of sociable and like minded guests where convivial evenings around a dinner table always abound!

Shared chalets are ideal for couples, families and small groups of friends to share. We are always careful with mixing groups with couples and families in our chalets and we’ll ask that our guests understand the social situation of a shared property, particularly a chalet which can comprise smaller public areas, a mixture of bedrooms and bathrooms; and be less private.

Vegetarian and other special diets can be accommodated so long as you don't turn up without prior warning and expect gastronomic genius! The food ordering and preparation for your week is done 4 to 5 days before your stay, therefore we do require prior warning (14 days) where possible.

There is also a limit to what is actually possible. Many alternative ingredients for those with dairy, wheat and other intolerances are not always readily available in resort, so do let us know as soon as possible, at least 14 days prior to departure.

We also cater for most other diets which restrict dairy, nuts, shell-fish and gluten. Certain dietary requests will carry a surcharge if we need to find specialised produce in resort. Our sales team can give you details of supplements on booking. Read more on our diets page.

If your chalet or hotel has a hot tub, sauna, pool or other leisure facilities, opening times may be limited and further restrictions may apply due to Covid limitations. If such a facility is important to you, please call our sales team for confirmation of usage.

If your group size is less than the total number of beds in a chalet capacity then you may pay for empty beds to gain sole-occupancy. Do speak with our sales advisors who will provide a best-quote for any chalet on private-use

You may check-in to your hotel or chalet on the first day of your holiday (arrival day) after 16.00. All bedrooms must be vacated by 09.30/10.00 on the day of departure. If you arrive earlier, you can often leave bags in the property's public areas or store room (at your own risk) which is at the chalet host or resort managers discretion, due to incoming arrivals. If you are keen to get on the mountain on arrival day and your room is not ready, we will try to find you a spare room or space in which to change into your ski gear.

If you are keen to ski until your transfer departs (on departure day) and your room is no longer available - we will try to find a spare room in which you can change and grab a shower. This will be shared with other guests and at the discretion of the chalet or hotel manager.

Our hard-working staff have a big job to do on changeover day so we kindly ask that you depart on time and allow them the space they need to turnover our properties. For arriving guests, there may be some disarray throughout arrival day, with staff cleaning rooms and public areas from the previous week’s guests. Properties may not be fully cleaned and ready until after 16.00 and so we would ask earlier arrivals to be especially appreciative of this.