Your Complete Financial Protection
Alpine Elements, trading as iGO SKI is a licensed Tour Operator
ATOL - 6435 | ABTA - Y3374
Complete Financial Protection
Alpine Elements (trading as iGO SKI) is a long-established Tour Operator (since 1997) and fully licensed by ABTA / ATOL which means we have a code of conduct to follow; and that your monies are fully financially protected if, for some reason, things don't go according to plan.
If you book a package holiday without flights, you are protected by our ABTA membership. If you book a holiday with a flight, you are protected under our ATOL license, by the CAA (Civil Aviation Authority).
All of our flight-inclusive holiday packages are financially protected by ATOL (under our ATOL number 6435). This means you can book your complete holiday with us (yacht charter, flights, transfers, hotel accommodation and more) and be confident that if something beyond our control goes wrong we will make alternative arrangements for you or where required you will receive a refund in line with ATOL regulations. ATOL protection does not extend to flights that you may have bought independently of Alpine Elements.
When you book a holiday with us and pay a deposit, you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
Being a member of ABTA (Association of British Travel Agents) means we follow a Code of Conduct so you get the best experience possible. You can ‘Book with Confidence’ as being a member of ABTA, you have the benefit of ABTA’s assistance when things don’t go according to plan and extensive travel advice prior to departure
ABTA’s financial protection is principally for our non-flight packages (ATOL protection is for our flight packages) and is applicable if you have booked a package with us. A package is deemed a combination of travel services such as accommodation or yacht charter and / or catering, a transfer, ski hire and / or other tourist services that have been booked as part of the same holiday.
Even in the unlikely event that problems occur whilst you are on holiday, you will be completely free to enjoy the rest of your holiday and fly home with minimal hassle. Protection extends primarily to those that book and pay in the United Kingdom.