iGOSKI Frequently Asked Questions

Please ensure that you check in at least 2 to 2½ hours prior to departure. Check-in desks are now open 2½ to 3 hours prior to departure times in busy or peak periods. Remember to allow enough time for parking and any airport shuttles. We do not have a representative at the UK departure airport for guests using our flights. It is our guests’ responsibility to ensure that they make their outbound flight departure from the UK and so we ask you to be at the airport at least 2 hours prior to departure and 3 hours in peak periods. If you fail to check in on time then the airline may refuse to allow you to board the flight. Please inform our Greek office as soon as possible if you have missed your flights.

To charter a yacht anywhere in Greece it is required that two persons aboard are age 18 or over and at least one person has had several days active experience of being in charge of a yacht, and holds either one of these qualifications: 1. An International Certificate of Competence, (ICC), or equivalent qualification. The ICC assessment can be can be done as a half-day session quite easily in the UK (prior to departure) at your local RYA Training centre. Alternatively, we offer an ICC assessment day in May/June, so do ask our sales team for details. The ICC is equivalent to a Day Skipper and suits those with sailing experience but no formal qualifications that want to hire boats abroad. The certificate is valid for 5 years. 2. RYA Day Skipper or Coastal Skipper or Keelboat 2 qualification.
3. Any other skipper certificate issued by a national body or yachting association will be acceptable.

Skipper from £120 per day, excl meals Skipper from £800 per week, excl meals Skippers can be booked for 2 or more days and are in strong demand so please book yours in advance. Our skippers are friendly, qualified and experienced and will be with you all day, helping you grasp the finer points of sailing. They are not instructors but they can provide local knowledge and sailing expertise to help you understand the basics of sailing The skipper’s fee does not include food or beverages for the skipper and is your responsibility to provide these. It is suggested that you discuss this on the first day with the skipper and establish whether you give the skipper cash for meals, or whether you have included him in your provisioning, or whether you will accommodate him as part of the group for meals ashore. Generally a skipper stays on board your yacht and will require their own cabin. It can be arranged for the skipper to sleep on board the lead yacht, but he/she may have to sleep on board your yacht at certain anchorages. We always recommend skippers for our larger yachts (50 ft plus) as a capable pair of hands to help and assist you with all aspects of sailing.

All guests are met in Preveza, Kalamata, Kos or Volos airport by a member of Ocean Elements staff as you come through arrivals after having collected your bags. You will be transferred to resort by private coach or minibus. Look for our uniformed staff and/or a sign with our company logo. We do not have staff at the UK departure airport. All guests are reminded to arrive 2-3 hours prior to departure in order to safely catch their outbound flight.

We always encourage you to report damages or losses to the boat and/or her equipment as they occur, whether you have caused them or not. This way, we can ensure a higher level of safety and enjoyment of your holiday. Furthermore, it is more expensive to organise repairs or replacements on changeover day and at the last minute, than it is to do so with advance warning. A full hand back inventory will be done, so in the interests of finding a cheaper solution please tell us immediately if something is broken or not working correctly and we will act on it there and then, when we can. The Yacht Base will not look to penalise for every small loss and breakage, and we all prefer an open admission of any faults, no matter how small, so cheaper solutions can be found in good time before changeover day.

• Cruising charts and cruising guide (pilot book) for your area • Boat Speed, (log), Wind, Depth sounder • Basic chart plotter • Roller furling genoa • Furling mainsail • Electric anchor windlass • Main Anchor & spare Anchor • Autopilot • Inflatable Dinghy • CD player • VHF radio • Bathing platform, swim ladder • Hot water • Electric refrigerator • Bimini (Sun-top) • Spray hood • Inflatable Dinghy • Cockpit table • Cockpit Speakers • Cockpit cushions • Cockpit table • Holding tank • Boat hook • Gas bottles • Swimming ladder This spec may change from boat to boat. Some of the (less-essential) items above may not be included in all boats. If any particular item is required, please call our reservations team to request.

• Cruising charts and cruising guide (pilot book) for your area • Boat Speed, (log), Wind, Depth sounder • Basic chart plotter • Roller furling genoa • Furling mainsail • Electric anchor windlass • Main Anchor & spare Anchor • Autopilot • Inflatable Dinghy • CD player • VHF radio • Bathing platform, swim ladder • Hot water • Electric refrigerator • Bimini (Sun-top) • Spray hood • Inflatable Dinghy • Cockpit table • Cockpit Speakers • Cockpit cushions • Cockpit table • Holding tank • Boat hook • Gas bottles • Swimming ladder This spec may change from boat to boat. Some of the (less-essential) items above may not be included in all boats. If any particular item is required, please call our reservations team to request.

Please ensure your passport is valid for the period of travel and for six months after you return. Your passport name must match the name on the flight ticket otherwise you may not be able to travel. If your child is not already included on a valid British Passport they are required to hold their own passport. EU Passport holders do not require a visa. Non-British passport holders should check with their local Consulate direct.

For some yachts, an option to pay a non-refundable deposit waiver is offered, so you don’t have to hand over a credit/debit card for the €2,000-3,000 deposit. This premium is typically €25 per day, or €175 per week and is non-refundable. Please ask the Yacht Base for their terms and conditions on arrival as all yacht condition and handover reports are handled by them.

Yacht base opening hours: Monday to Thursday: 9am-6pm / Friday to Sunday: 9am-8:30pm Marina Address: Lefkas Marina, East Shore Lefkada, 311 00 Greece Time difference: GMT + 2 hrs (GMT + 3 hrs from the last Sunday in March to the last Sunday in October Marina facilities include: Fuel • Electricity • Water • Supermarket & shops • Chandlery • Restaurants, cafes and bars • Toilets and showers - open 24 hours • Laundry and dryers • Postal services • Wi-Fi Internet • ATM / Banks

Holidays sold with flights are 100% financially protected. Alpine Elements, trading as Ocean Elements, is ATOL bonded (number 6435) and ABTA bonded (Y3374)

On arrival at the marina, Ocean Elements staff will be on hand to welcome you as you get off the transfer coach or taxi. They will help you through every step of the paper work and assist with all aspects of yacht handover to include systems training, inventory checks and technical sailing briefings, weather, routing, pilotage etc, (for flotilla’s).

The Yacht Base will require a caution deposit to be paid and for their own yacht rental terms and conditions to be agreed. You may ask our UK reservations team for a copy of their terms in advance of your holiday.

As a general guide, skippers and co-skippers should have plenty of yacht experience at handling a yacht in close quarters, anchoring and mooring in a variety of conditions whilst being able to use navigation and pilotage skills to plan the day’s sailing and know their position at any time.

All yachts are equipped with adult life jackets and harnesses. It is your decision as to when such safety equipment should be worn. Children’s life jackets (age 4+) are in limited supply so we suggest you bring along an adequate life jacket for your child. It is recommended that children who are not strong swimmers should not be allowed in a dinghy without a life jacket and that they wear a life jacket or harness on deck. Children under the age of 16yrs should not operate an outboard engine and should be supervised at all times when in the dinghy.

In Greece it is essential that we have all of the following details in advance: Full name, date of birth, place of birth, nationality and passport no. /ID card no for every member of your crew so that your boat papers can be prepared. You will not be able to sail without these papers, and failure to supply information in advance could delay your departure from the base.

The Flotilla itineraries shown in our brochure or website are intended as a general guide. Our flotilla skippers are responsible for the safety of all persons, yachts and equipment on flotilla and as such they are permitted to vary the itinerary sailed if, in their opinion, the weather or operating conditions make this necessary.

You can self-travel and purchase your own flights and transfers, or we can organise flights, transfers and a meet and greet service at the airport and as part of our package. Our travel prices are not marked up, and offered at public prices which start at £295pp.

You will need to fly into Preveza (PVK) on a Sunday which is served from London, Birmingham and Manchester.

Transfers: Taxis can be picked up on arrival at the airport to get to the marina or Surf Hotel in Vassiliki, (for Stay Sails guests), but a short wait may be required. Approx cost €50 each way for the marina, €80 for the Beach Club.

Flights and transfers – from £295 per person (please call) Paddle Board - £75 p/wk (Free if you book early*) Outboard engine - £69 per week Extra bed linen & tea towels - £10 per set (p/pers) Skipper - from £120 per day Bath towels - £4 per pers.

The transfer is done by coach, car or minibus and these are guide times, not accounting for traffic or delays:

Vassiliki: Preveza airport is 1hr 30m from Surf Hotel Beach Club Porto Heli: Kalamata airport is 3hr to 3hr 45m from Nautica bay Beach Club (30min break) Horto-Pelion: Volos airport is 1hr 40m from Leda Beach Club Kos: Kos Airport is 15min from Akti Beach Club & Akti Palace Hotel

Please bring original copies of certificates with you, so that Ocean Elements and yacht base staff can check them. In the absence of such documentation or qualifications, then co-skippers may be asked to sign a self-declaration for the Port Authority stating his or her sailing experience. In all instances, the Yacht Supplier reserves the right to insist a charterer hires a professional skipper, (see below), if their sailing skills are not judged to be sufficiently adequate by yacht base staff. Ocean Elements cannot be responsible for expenses incurred by you, or any liability, should a person in authority, (flotilla skipper, yacht base or port authorities), deem it necessary to provide a professional skipper for safety reasons to assist you in sailing/motoring the chartered vessel during your holiday.

Flights depart from London or Manchester to Preveza (Sundays)

For flight inclusive holidays, door-to-door transfers are included. Both ways.

On arrival at Preveza Airport, an Ocean Elements rep will meet you after you pick up your bags and show you to your transfer coach.

Transfers will depart shortly after arrival and run directly from Preveza airport to Lefkas marina and the transfer takes approx. 35 mins. Stay Sails will go to the Surf Hotel beach club for week one and the transfer time is approx. 1 hr 10.

On arrival at the marina, you will be met by Ocean Elements lead crew and you may take the afternoon to do paperwork and provision your yacht before Yacht Handover at around 17:00.

Full training on the Yacht systems, sails, navigation gear and local cruising knowledge will be given by a trained professionals at our Yacht base on Yacht Handover.

Windsurf boards are from £60 per windsurf for up to 20kg on our charter plane, Easyjet prices from £98 per small sports equipment return, which includes the transfer in Greece (return). They will go as outsize baggage. We advise you pack your sails and boom in with your board because the maximum quota of baggage, per person, is as follows:1 piece hand (5 kilos) 1 piece hold (20 kilos) 1 piece outsize (20-32 kilo) These are provided as a guide - please ask a member of U.K office staff for specific baggage allowances.

Night Sailing is not permitted; you must be moored at least one hour before sunset at all of our locations for both Bareboat and Flotilla charter

For our latest offers visit the pages below Beach Club offers Yacht offers

Yes, we require you to have suitable insurance cover for the travel arrangements you have booked with us and any activities that you expect to take part in. Our policy has been specially made for clients taking part in our holidays by Endsleigh. Check it out to see whether it may suit you.

As a general guide, skippers and co-skippers should have plenty of yacht experience at handling a yacht in close quarters, anchoring and mooring in a variety of conditions whilst being able to use navigation and pilotage skills to plan the day’s sailing and know their position at any time.

Your yacht will be generally be ready between 1700 and 1800 hrs for boarding. At this time (or earlier) full familiarisation-training with be given on the yacht’s systems to include domestic facilities, navigation gear and deck gear including operation of sails and reefing. We will also impart some local cruising knowledge. We always advise clients to ask as many questions as they can at handover about how the boat systems work, whether any sailing hazards exist in the local area and other navigational questions such as planned anchorages, recommended stop overs etc.

Please bring original copies of certificates with you, so that Ocean Elements and yacht base staff can check them. In the absence of such documentation or qualifications, then co-skippers may be asked to sign a self-declaration for the Port Authority stating his or her sailing experience. In all instances, the Yacht Supplier reserves the right to insist a charterer hires a professional skipper, (see below), if their sailing skills are not judged to be sufficiently adequate by yacht base staff. Ocean Elements cannot be responsible for expenses incurred by you, or any liability, should a person in authority, (flotilla skipper, yacht base or port authorities), deem it necessary to provide a professional skipper for safety reasons to assist you in sailing/motoring the chartered vessel during your holiday.

You will need to run through inventory forms and a yacht hand back check with Ocean Elements staff and/or the Yacht Base staff so that you may be refunded your deposit. We also require you to bag dirty laundry and leave in the cockpit, empty all cupboards and fridges of food and throw away old food or give to the lead crew. Please also return any snorkel gear and lifejackets borrowed from the Yacht Base and ensure that the boat is handed back to the charter base in a clean and tidy state. We reserve the right to charge you for boats left in a less than orderly or shipshape fashion.

Flights and transfers – from £295 per person (please call) Paddle Board - £75 p/wk (Free if you book early*) Outboard engine - £69 per week Extra bed linen & tea towels - £10 per set (p/pers) Skipper - from £120 per day Bath towels - £4 per pers.

With all of our short haul flights to Greece, Austria and France - meals and drinks are not included. There is a buy on board service for snacks and drinks.

Sunday 0630: Flight departs Gatwick 1130: Flight arrives Preveza (local time) 1200: Ocean Elements Meet & Greet at airport 1230 – 1300: Transfer coach/taxi departs 1330 – 13.45: Transfer arrives at Lefkas Marina, Yacht Crew Meet and Greet 1400 – 1400: Welcome briefing (short intro’ to the team and the day’s plans) 1400 – 1700: Wait for yachts to be made ready, and your flotilla briefing to start. During this time, we advise waiting in one of the comfortable marina bars/restaurants which all have free Wi-fi whilst we get around the group to complete paperwork. You can also take the afternoon to provision at local super markets, visit Lefkas town, or visit the marina hotel swimming pool. (€5 entry) 1700 – 1900: Yacht Briefing (on board): We always aim to have clients on board as early as possible to unpack and get comfortable and generally by no later than 1700. At this time we run our yacht briefing on the boat’s systems with a general handover and inventory check. Bareboats will tend to get priority slots as some like to depart the marina on changeover day. 1930 – 2000: Dinner at local restaurant

Monday 0800 – 0830: Yacht handover continues for late arrivals or handovers. 0900 – 1000: Main Flotilla briefing: technical, safety, navigation, mooring, week’s itinerary, the day’s sailing, weather, pilotage and routeing (as a group, ashore). 1000 – 1100: Yachts depart, assisted by lead boat crew Free sail: Yachts then sail off to the next stop over (some boats go in convoy!) which is often an easy 3-4 hour, line-of-sight sail. Most yachts will tend to stop off along the way at an anchorage for lunch and a swim at some recommended spots from our lead crew. Remember, our lead crew are never more than a VHF radio call away! 1500 – 1800: Yachts start to arrive in our new stop over harbour. We ask that boats are all in before 1800 so our lead crew can relax! They will be on hand in the destination port before you arrive, from 1500 onwards. Please understand that changeover day and the first day of sailing are busy days for us as we turn yachts around. Unforeseen events or breakages (perhaps caused by previous clients) can alter or delay plans, but as a guide the above plan is generally how we would expect these two days to run.

Security Deposit Food and drink for your week Bareboat charters don’t include our mandatory Charter Pack £79 Outboard engine for dinghy is £69 extra A skipper (if required)

You can self-travel and purchase your own flights and transfers, or we can organise flights, transfers and a meet and greet service at the airport and as part of our package. Our travel prices are not marked up, and offered at public prices which start at £295pp.

You will need to fly into Preveza (PVK) on a Sunday which is served from London, Birmingham and Manchester.

Transfers: Taxis can be picked up on arrival at the airport to get to the marina or Surf Hotel in Vassiliki, (for Stay Sails guests), but a short wait may be required. Approx cost €50 each way for the marina, €80 for the Beach Club.

For arrivals after 20:00hrs you will either find an information sign at the reception office with a message indicating your yacht's berth, or our lead crew will endeavour to meet you. Your boat will be open and her equipment will be ready for the night. Our crew will be available the next day from 08.30hrs to check you in.

To charter a yacht anywhere in Greece it is required that two persons aboard are age 18 or over and at least one person has had several days active experience of being in charge of a yacht, and holds either one of these qualifications: 1. An International Certificate of Competence, (ICC), or equivalent qualification. The ICC assessment can be can be done as a half-day session quite easily in the UK (prior to departure) at your local RYA Training centre. Alternatively, we offer an ICC assessment day in May/June, so do ask our sales team for details. The ICC is equivalent to a Day Skipper and suits those with sailing experience but no formal qualifications that want to hire boats abroad. The certificate is valid for 5 years. 2. RYA Day Skipper or Coastal Skipper or Keelboat 2 qualification.
3. Any other skipper certificate issued by a national body or yachting association will be acceptable.

All yachts are equipped with adult life jackets and harnesses. It is your decision as to when such safety equipment should be worn. Children’s life jackets (age 4+) are in limited supply so we suggest you bring along an adequate life jacket for your child. It is recommended that children who are not strong swimmers should not be allowed in a dinghy without a life jacket and that they wear a life jacket or harness on deck. Children under the age of 16yrs should not operate an outboard engine and should be supervised at all times when in the dinghy.

Please ensure your passport is valid for the period of travel and for six months after you return. Your passport name must match the name on the flight ticket otherwise you may not be able to travel. If your child is not already included on a valid British Passport they are required to hold their own passport. EU Passport holders do not require a visa. Non-British passport holders should check with their local Consulate direct.

Luggage allowance is generally 20kg per person. Only one item of hand luggage per person is allowed and this must not weigh more than 5kg. For storage aboard we recommend travelling light and using folding luggage. Please check with airline for any changes to allowance.

Although all yachts are comprehensively insured, a refundable security deposit will be required on arrival to cover the first part of any damage caused to the yacht and/or her equipment. 38 ft or less = €2000 39 ft or more = €3000 Credit/debit cards can be ‘swiped’ by the Yacht Base for the refundable deposit required. Alternatively clients may bring cash to the Charter Base to settle the deposit and receive the cash back after successful handback.

At the end of your charter we ask that all yachts are returned to base the afternoon before departure (changeover day), between 1500 and 1600hrs, so that we can cover inventory checks, re-fuel the yacht and cover all the yacht base check-out procedures. Check in/out procedure-time is considered to be part of the charter period. Your yacht will need to be vacated by (no later than) 0900hrs on the day of departure.

Night Sailing is not permitted; you must be moored at least one hour before sunset at all of our locations for both Bareboat and Flotilla charter

Yes, simply head to our ‘Client Area’ site, you will need your booking reference, departure date and lead passenger’s name to access this service. Stay Sail guests please call for further information.

Fully equipped charter yacht. Fully equipped galley with each boat All sailing, navigation & safety eqt on board A free Paddleboard (SUP) with your yacht (in line with promotions) Return Flights & Transfers (for travel inclusive bookings) Ocean Elements Meet & Greet at marina Ocean Elements welcome & technical briefings Full Yacht handover with systems training The services of our experienced flotilla skipper and crew all week* A Welcome punch party Two or three social nights (Flexi Flotilla or Bareboats can join us!) Yacht Base support team Charter Pack: Starter Pack with basic groceries, bedding, tea towels, end stay yacht clean* First fill of diesel, gas, water tanks (pay for used diesel at end of week) Mooring fees (first and last night). Very few harbours will require fees thereafter. Ocean Elements Cruising Notes Bedlinen & tea towels* Bath towels are not included, unless requested (extra charge) End of stay cleaning of your yacht* *Not Included with Bareboat charters, but included within Mandatory Charter Pack

For arrivals after 20:00hrs you will either find an information sign at the reception office with a message indicating your yacht's berth, or our lead crew will endeavour to meet you. Your boat will be open and her equipment will be ready for the night. Our crew will be available the next day from 08.30hrs to check you in.

Have you received a Holiday Confirmation Invoice? If so your E-ticket is attached. If not then it will be sent to you 1-2 weeks before departure. If your flight is with EasyJet, then you will have to check-in online using the EasyJet website when it opens 30 days before your departure date. If you have any doubts then do speak to your booking agent.

Luggage allowance is generally 20kg per person. Only one item of hand luggage per person is allowed and this must not weigh more than 5kg. For storage aboard we recommend travelling light and using folding luggage. Please check with airline for any changes to allowance.

Your balance is due 12 weeks before your departure. With your holiday invoice you will be sent a link to our Client Area where you can pay your balance online via our secure server. It is cheaper to pay online than by phone. Pay online: no charge for debit or credit card payments.

For some yachts, an option to pay a non-refundable deposit waiver is offered, so you don’t have to hand over a credit/debit card for the €2,000-3,000 deposit. This premium is typically 35€ per day for yachts 36 - 40’ and under. For yachts over 40´the premium is typically 45€ per day. These premiums are not refundable. Please ask the Yacht Base for their terms and conditions on arrival as all yacht condition and handover reports are handled by them.

Although all yachts are comprehensively insured, a refundable security deposit will be required on arrival to cover the first part of any damage caused to the yacht and/or her equipment. 38 ft or less = €2000 39 ft or more = €3000 Credit/debit cards can be ‘swiped’ by the Yacht Base for the refundable deposit required. Alternatively clients may bring cash to the Charter Base to settle the deposit and receive the cash back after successful handback.

(£79 for Bareboat | £Included for Flotilla) End of stay yacht cleaning, welcome grocery pack, bedlinen, tea towels Basic Grocery Packs contain things like: Washing up liquid, sponge, rubbish bags, matches, toilet & kitchen rolls, bottled water, orange juice, packet of biscuits, tea, coffee, milk, sugar

The Flotilla itineraries shown in our brochure or website are intended as a general guide. Our flotilla skippers are responsible for the safety of all persons, yachts and equipment on flotilla and as such they are permitted to vary the itinerary sailed if, in their opinion, the weather or operating conditions make this necessary.

At the end of your charter we ask that all yachts are returned to base the afternoon before departure (changeover day), between 1500 and 1600hrs, so that we can cover inventory checks, re-fuel the yacht and cover all the yacht base check-out procedures. Check in/out procedure-time is considered to be part of the charter period. Your yacht will need to be vacated by (no later than) 0900hrs on the day of departure.

Holidays sold with flights are 100% financially protected. Alpine Elements, trading as Ocean Elements, is ATOL bonded (number 6435) and ABTA bonded (Y3374)

Your yacht will be generally be ready between 1700 and 1800 hrs for boarding. At this time (or earlier) full familiarisation-training with be given on the yacht’s systems to include domestic facilities, navigation gear and deck gear including operation of sails and reefing. We will also impart some local cruising knowledge. We always advise clients to ask as many questions as they can at handover about how the boat systems work, whether any sailing hazards exist in the local area and other navigational questions such as planned anchorages, recommended stop overs etc.

Yacht base opening hours: Monday to Thursday: 9am-6pm / Friday to Sunday: 9am-8:30pm Marina Address: Lefkas Marina, East Shore Lefkada, 311 00 Greece Time difference: GMT + 2 hrs (GMT + 3 hrs from the last Sunday in March to the last Sunday in October Marina facilities include: Fuel • Electricity • Water • Supermarket & shops • Chandlery • Restaurants, cafes and bars • Toilets and showers - open 24 hours • Laundry and dryers • Postal services • Wi-Fi Internet • ATM / Banks

Fully equipped charter yacht. Fully equipped galley with each boat All sailing, navigation & safety eqt on board A free Paddleboard (SUP) with your yacht (in line with promotions) Return Flights & Transfers (for travel inclusive bookings) Ocean Elements Meet & Greet at marina Ocean Elements welcome & technical briefings Full Yacht handover with systems training The services of our experienced flotilla skipper and crew all week* A Welcome punch party Two or three social nights (Flexi Flotilla or Bareboats can join us!) Yacht Base support team Charter Pack: Starter Pack with basic groceries, bedding, tea towels, end stay yacht clean* First fill of diesel, gas, water tanks (pay for used diesel at end of week) Mooring fees (first and last night). Very few harbours will require fees thereafter. Ocean Elements Cruising Notes Bedlinen & tea towels* Bath towels are not included, unless requested (extra charge) End of stay cleaning of your yacht* *Not Included with Bareboat charters, but included within Mandatory Charter Pack

You will need to run through inventory forms and a yacht hand back check with Ocean Elements staff and/or the Yacht Base staff so that you may be refunded your deposit. We also require you to bag dirty laundry and leave in the cockpit, empty all cupboards and fridges of food and throw away old food or give to the lead crew. Please also return any snorkel gear and lifejackets borrowed from the Yacht Base and ensure that the boat is handed back to the charter base in a clean and tidy state. We reserve the right to charge you for boats left in a less than orderly or shipshape fashion.

You may book or reserve your boat on line or by calling our sales team on 0844 770 40 70. At the time of reservation it will be necessary to pay a non-refundable deposit for the yacht charter. Remaining balances are due 10 weeks prior to departure, or on receipt of your Holiday Confirmation Invoice if the booking is made within 10 weeks of departure date.

Boats up to 45 feet - £500 deposit (per yacht) Boats 46 feet plus - £1000 deposit (per yacht) Plus the flight costs, if flights are booked. Plus an additional £150pp for the Stay Sail Beach Club

Skipper from £120 per day, excl meals Skipper from £800 per week, excl meals Skippers can be booked for 2 or more days and are in strong demand so please book yours in advance. Our skippers are friendly, qualified and experienced and will be with you all day, helping you grasp the finer points of sailing. They are not instructors but they can provide local knowledge and sailing expertise to help you understand the basics of sailing The skipper’s fee does not include food or beverages for the skipper and is your responsibility to provide these. It is suggested that you discuss this on the first day with the skipper and establish whether you give the skipper cash for meals, or whether you have included him in your provisioning, or whether you will accommodate him as part of the group for meals ashore. Generally a skipper stays on board your yacht and will require their own cabin. It can be arranged for the skipper to sleep on board the lead yacht, but he/she may have to sleep on board your yacht at certain anchorages. We always recommend skippers for our larger yachts (50 ft plus) as a capable pair of hands to help and assist you with all aspects of sailing.

All our holidays are subject to availability and prices can change at any time. When you make a search on our website for a specific holiday, our website will then check the live availability and the current price. Offers are also subject to change without notice but we will always try to warn you if a deal or offer is coming to an end.

On arrival at the marina, Ocean Elements staff will be on hand to welcome you as you get off the transfer coach or taxi. They will help you through every step of the paper work and assist with all aspects of yacht handover to include systems training, inventory checks and technical sailing briefings, weather, routing, pilotage etc, (for flotilla’s).

The Yacht Base will require a caution deposit to be paid and for their own yacht rental terms and conditions to be agreed. You may ask our UK reservations team for a copy of their terms in advance of your holiday.

Sunday 0630: Flight departs Gatwick 1130: Flight arrives Preveza (local time) 1200: Ocean Elements Meet & Greet at airport 1230 – 1300: Transfer coach/taxi departs 1330 – 13.45: Transfer arrives at Lefkas Marina, Yacht Crew Meet and Greet 1400 – 1400: Welcome briefing (short intro’ to the team and the day’s plans) 1400 – 1700: Wait for yachts to be made ready, and your flotilla briefing to start. During this time, we advise waiting in one of the comfortable marina bars/restaurants which all have free Wi-fi whilst we get around the group to complete paperwork. You can also take the afternoon to provision at local super markets, visit Lefkas town, or visit the marina hotel swimming pool. (€5 entry) 1700 – 1900: Yacht Briefing (on board): We always aim to have clients on board as early as possible to unpack and get comfortable and generally by no later than 1700. At this time we run our yacht briefing on the boat’s systems with a general handover and inventory check. Bareboats will tend to get priority slots as some like to depart the marina on changeover day. 1930 – 2000: Dinner at local restaurant

Monday 0800 – 0830: Yacht handover continues for late arrivals or handovers. 0900 – 1000: Main Flotilla briefing: technical, safety, navigation, mooring, week’s itinerary, the day’s sailing, weather, pilotage and routeing (as a group, ashore). 1000 – 1100: Yachts depart, assisted by lead boat crew Free sail: Yachts then sail off to the next stop over (some boats go in convoy!) which is often an easy 3-4 hour, line-of-sight sail. Most yachts will tend to stop off along the way at an anchorage for lunch and a swim at some recommended spots from our lead crew. Remember, our lead crew are never more than a VHF radio call away! 1500 – 1800: Yachts start to arrive in our new stop over harbour. We ask that boats are all in before 1800 so our lead crew can relax! They will be on hand in the destination port before you arrive, from 1500 onwards. Please understand that changeover day and the first day of sailing are busy days for us as we turn yachts around. Unforeseen events or breakages (perhaps caused by previous clients) can alter or delay plans, but as a guide the above plan is generally how we would expect these two days to run.

After you arrive at the destination airport and pick up your baggage, please make your way through to the arrivals hall. Our uniformed reps should be standing in a prominent place with signage. If you cannot find one of our reps then please wait in the restaurant for them to come and find you. They will be holding an Ocean Elements sign.

You may book or reserve your boat on line or by calling our sales team on 0844 770 40 70. At the time of reservation it will be necessary to pay a non-refundable deposit for the yacht charter. Remaining balances are due 10 weeks prior to departure, or on receipt of your Holiday Confirmation Invoice if the booking is made within 10 weeks of departure date.

Boats up to 45 feet - £500 deposit (per yacht) Boats 46 feet plus - £1000 deposit (per yacht) Plus the flight costs, if flights are booked. Plus an additional £150pp for the Stay Sail Beach Club

We always encourage you to report damages or losses to the boat and/or her equipment as they occur, whether you have caused them or not. This way, we can ensure a higher level of safety and enjoyment of your holiday. Furthermore, it is more expensive to organise repairs or replacements on changeover day and at the last minute, than it is to do so with advance warning. A full hand back inventory will be done, so in the interests of finding a cheaper solution please tell us immediately if something is broken or not working correctly and we will act on it there and then, when we can. The Yacht Base will not look to penalise for every small loss and breakage, and we all prefer an open admission of any faults, no matter how small, so cheaper solutions can be found in good time before changeover day.

In Greece it is essential that we have all of the following details in advance: Full name, date of birth, place of birth, nationality and passport no. /ID card no for every member of your crew so that your boat papers can be prepared. You will not be able to sail without these papers, and failure to supply information in advance could delay your departure from the base.

(£79 for Bareboat | £Included for Flotilla) End of stay yacht cleaning, welcome grocery pack, bedlinen, tea towels Basic Grocery Packs contain things like: Washing up liquid, sponge, rubbish bags, matches, toilet & kitchen rolls, bottled water, orange juice, packet of biscuits, tea, coffee, milk, sugar

Flights depart from London or Manchester to Preveza (Sundays)

For flight inclusive holidays, door-to-door transfers are included. Both ways.

On arrival at Preveza Airport, an Ocean Elements rep will meet you after you pick up your bags and show you to your transfer coach.

Transfers will depart shortly after arrival and run directly from Preveza airport to Lefkas marina and the transfer takes approx. 35 mins. Stay Sails will go to the Surf Hotel beach club for week one and the transfer time is approx. 1 hr 10.

On arrival at the marina, you will be met by Ocean Elements lead crew and you may take the afternoon to do paperwork and provision your yacht before Yacht Handover at around 17:00.

Full training on the Yacht systems, sails, navigation gear and local cruising knowledge will be given by a trained professionals at our Yacht base on Yacht Handover.

After you arrive at the destination airport and pick up your baggage, please make your way through to the arrivals hall. Our uniformed reps should be standing in a prominent place with signage. If you cannot find one of our reps then please wait in the restaurant for them to come and find you. They will be holding an Ocean Elements sign.

We accept payment using: Maestro, Delta, Solo, Visa debit, Mastercard debit, Visa and Mastercard. We do not accept cheques or money transfers, unless it is for a group of 10 or more.

Security Deposit Food and drink for your week Bareboat charters don’t include our mandatory Charter Pack £79 Outboard engine for dinghy is £69 extra A skipper (if required)

Please ensure that you check in at least 2 to 2½ hours prior to departure. Check-in desks are now open 2½ to 3 hours prior to departure times in busy or peak periods. Remember to allow enough time for parking and any airport shuttles. We do not have a representative at the UK departure airport for guests using our flights. It is our guests’ responsibility to ensure that they make their outbound flight departure from the UK and so we ask you to be at the airport at least 2 hours prior to departure and 3 hours in peak periods. If you fail to check in on time then the airline may refuse to allow you to board the flight. Please inform our Greek office as soon as possible if you have missed your flights.

For regional departures and holidays sold after all our allocated seats have been used up, it will be necessary for Alpine Elements to buy in flights on an ad-hoc basis, and supplements may have to be charged. We use carriers such as Ryan Air, Easy Jet, Britannia and GB. Our Ad hoc flights are run to coincide with our Charter flights as best we can, so that we can run the same transfer coach for all in and out bound passengers, regardless of carrier.

However you may have an extended wait at the arrival and departure airport in order to match your transfer. Our ad-hoc flight programme is always engineered as best we can to fit into our charter timings, although in both

cases a short waiting time at the foreign airport for a transfer or a flight to depart cannot always be avoided. In such instances we aim for this not to exceed 1 ½ hours, however there can be no guarantees.

Please understand that flight times/schedules printed (charter) given at the time of booking (ad-hoc & charter) are not cleared and bookings cannot be accepted conditionally on timings. Guests with inward or outward connections should allow plenty of time in the event of a schedule change or flight delay. We strongly recommend that tickets are purchased on a fully flexible basis to accommodate any unforeseen delays.

Subject to availability of self-travel holidays you may deduct £70- 100 per person from our published holiday prices, and up to £150 in peak dates, however, you will need a transfer and ours cost £30-40 p/ person each way (£60-80 rtn), subject to resort and availability.

The Channel Tunnel is a popular option with trains departing every 15 mins. The simplicity of service can often save up to an hour or more on overall journey time, however it is wise to book in advance because tickets can cost more than the ferry.

If you arrive at Geneva airport and you cannot find one of our reps (who are usually waiting to greet you on arrival) then this may mean the coach is delayed or stuck in traffic. Do not despair, please just wait in the restaurant at the end of the arrival lounge building and our reps will come and find you!

Driving out to resort or taking the Snow train often has the benefit of an extra day or two skiing as well as increased flexibility over luggage and travel times. For driving, all our resorts are approximately 600 miles from Calais, or an 8 to 9-hour drive with rest stops on the French side. You may deduct £70 to £100 per person from our published holiday prices for using the Channel Tunnel or Ferry for self-drives.

The travel services we use are non-transferable so you should make sure you have ample time to get to the airport for your journey. Please remember to leave time for traffic delays and parking or reaching the terminal from the rail station. Your ticket will advise which terminal your flight departs from.

Should you miss the outbound flight, you are responsible for making your own way to your destination and onward to your booked accommodation. If this happens, please notify our team in France 0033 479 00 4445 immediately as our staff will be expecting you at your original arrival time. Some airlines will cancel all onward and return flights if the outbound flight is not flown.

Pregnancy

Airlines have different regulations regarding travellers in the advanced stages of pregnancy and may refuse to carry passengers who will be more than 28 weeks pregnant on their return journey. A general guideline is to carry a doctor’s note signed within 7 days before your departure confirming that you are fit to travel.

Sunday to Sunday

For the majority of our programme, we operate a Sunday to Sunday changeover in order to try and avoid the nightmare of airport confusion and transfer day traffic jams always associated with Saturday flying!

Flight Times

French Properties Depart (local time) Arrive (local time)

Gatwick to Geneva 07:10 09:55

Geneva to Gatwick 11:15 12:05

Gatwick to Lyon 06:20 08:50

Lyon to Gatwick 09:50 11:25

Manchester to Lyon 06:10 09:00

Geneva to Manchester 10:00 11:45

Austrian Properties (Saturday) Depart (local time) Arrive (local time)

Gatwick to

Friedrichshafen 07:25 10:25

Friedrichshafen to

Gatwick 11:25 12:10

The above times are Local and schedules are still to be cleared, so are a guide only. Our flights are buy on board meals and snacks only. In peak periods supplements may have to be levied on top of the brochure price. Airfuel / APD may apply.

On our charter flights, your baggage should not comprise more than 1 suitcase or bag plus 1 boot bag, weighing no more than 20kg in total and 1 piece of hand luggage weighing no more than 5kg (as a guide no bigger than 56 x 45 x 25cm including wheels) If the baggage allowance on any flight is exceeded there may be a charge for the excess or it may not be possible to load it on to the flight. The baggage allowance for scheduled, charter and low-cost carrier flights will be shown on your flight ticket. Baggage allowances will not be pooled – each allowance is individual.

Boot bags count towards your overall weight limit on all flights. Please note that we have no liability for baggage whilst in the care of the airline. This is the responsibility of the airline and it is important that you check to make sure the terms of your insurance policy cover you adequately. Please check directly with the airline for any changes in allowance, any information that we provide is intended as a guide only.

We can offer a package to include a car and ferry travel for up to 8 passengers. Dover to Calais return crossings are from only £20 per person. Ferry charges are based on a “per person” rate and for a minimum of 2 persons travelling to a maximum of 8 travelling in any one car. The charges (below) are for 1 car with 2 or more passengers on a Dover to Calais crossing. After booking we will contact you for further information regarding vehicle type, special requests and car registration details.

In line with all other major winter sports operators, we ask that you register your skis/ boards with us at the time of booking at a cost from £30 to £78 return, subject to the airline’s surplus baggage policy and availability. A £8 charge will also have to be met in order to secure your skis and boards on the coach or minibus transfer. This is due to the extra costs involved in handling, and to cover for extras such as racks and trailers if necessary. In the event racks and trailers are not used there will be no refunds. If you do not pre-book, there may be a higher charge per board or set of skis charge at the airport and we cannot guarantee that your equipment will be accepted.

Each plane has a limited amount of space for skis and boards and this is allocated on a first come first served basis. We strongly advise that you book your equipment with us at the earliest opportunity. Ski and Snowboard bags must contain skis and snowboards only and boot bags contain ski or snowboarding boots only (in case of delay or the necessity of offloading this equipment). Please note that snowboard bags count as oversized sporting equipment and must be paid for as board carriage, regardless of whether this is your only item of checked baggage.

If a change of name is requested within 10 weeks of departure or once the itinerary or ticket has been issued (whichever is the earlier) a charge of £50 will apply. Prior to 10 weeks, a £35 charge will apply. If your flight has been booked with a no-frills scheduled carrier such as Easyjet, a further charge may be incurred.

Our Transfers are included for free with our base “With Flights” holiday package only. Remember that if you book your own flights, or use Snow train then you will need a transfer and ours cost from £30 to £50 p/person each way (£60-100 rtn). Depending on resort and subject to availability. Please be aware that there may be a wait at the airport for your allocated transfer to depart (typically between 30 minutes and 2 hours*).

The reason for this is because separate inbound and outbound flights which share the same transfer may become disjointed, or for possible delays and/or problems with baggage. Most of our transfers are done by a private 50 seat coach, and the coach will stop at intervals on request, for children and loo stops. It may be necessary for our transfers to be shared by other

Tour Operators from time to time. In the case of extreme weather, snowfall or at peak times it may be necessary for your transfer to depart earlier than normally scheduled. You will be informed of this in resort. Please be aware that these transfer times are a guide only and have been calculated under normal driving conditions in a minibus at 100kmph (62.5mph). Factors such as heavy traffic, snow, extra bus stops (for the loo & refreshment), feeder transport and adverse weather conditions may lengthen transfer times.

Many of our transfers are subcontracted to third party coach companies and so we cannot guarantee their prompt arrival or any shortfalls in supply. Private cars or minibuses are also used for transfers and feeder transfers, however sometimes it may be necessary to share a transfer with another Operator, especially with awkward flight times or delays. *The airport wait time may be further lengthened due to unforeseen problems with incoming flights and/or baggage delays.

Please ensure that you check in at least 2 to 2.5 hours prior to departure. Check-in desks are now open 2.5 to 3 hours prior to departure times in busy or peak periods. Remember to allow enough time for parking and any airport shuttles. We have a representative at Gatwick and Manchester airports for guests using our Alpine Elements charter flights otherwise a representative is not available, however all guests are met in Geneva by our Company representatives on arrival and before being transferred back to resort on a private transfer with all luggage (including skis and boards).

It is our guest's responsibility to ensure that they make their outbound flight departure from the UK and so we ask you to be at the airport at least 2 hours prior to departure. (3 hours in peak periods). If you fail to check in on time then the airline may refuse to allow you to board the flight. Please inform our French office as soon as possible if you have missed your flights, (tel 0033 479 00 44 45).

For all of our charter flights, you will be issued an E-ticket, these will be emailed within a week of departure. These are arranged with the airline and a boarding pass will be issued at check-in on receipt of your E-Ticket. Any adhoc flights such as Easyjet you will need to check in online, enter your passport details and print your own boarding passes.

CAA regulations state that a child of 2 years or older (on the return date of travel) must have its own air seat and will otherwise be denied boarding by the airline. Children under 2 years (on the return date of travel) must sit on a parent’s lap and they are not entitled to a luggage allowance or catering on flights or seats on transfers.

Unlike most Operators – we offer singles the chance to share a bedroom with another guest that we source, and for no empty bed charge. These are limited to our larger chalets and chalet-hotels. Sometimes we have to charge Single Person Supplements

(depending on chalet or date). However if you do not mind sharing a room with another person, then we will refund 50% of this supplement if we find at least one other person to share with you. This also applies if you find that other person. If we do not find another person to share with you then this charge remains in full.

These provide excellent value for money, especially if 4 people are willing to share a one bedroom apartment and use the sofa beds in the lounge. Check in is usually after 3 pm and check out usually at 10 am. Self-catered apartments and hotels are run by 3rd party suppliers. We would like to make clear that there may be variations to accommodation type and description, and differences in service level to be expected. Guests are responsible for their own cleaning and taking out rubbish. Guests may incur cleaning charges for dirty apartments with rubbish left in them. A deposit may be asked for on arrival. Linen will be provided but beds not made. Basic crockery and pots, pans, kitchen equipment will be provided with the apartment and will vary from one property to another. They may be

Guests are responsible for their own cleaning and taking out rubbish. Guests may incur cleaning charges for dirty apartments with rubbish left in them. A deposit may be asked for on arrival. Linen will be provided but beds not made. Basic crockery and pots, pans, kitchen equipment will be provided with the apartment and will vary from one property to another. They may be mismatching, inadequate or not to your usual standards. For example, do not expect full-size mugs, kettles, microwaves, wine glasses, toasters. Just basic cooking equipment will be available.

‘Ski In’ and ‘Ski Out’ or ‘Ski to Door’ and ‘Ski from Door’ locations mean a chalet or hotel which is within 50-150 metres of the ski slopes under normal skiing conditions. Please be aware that in the case of poor snowfall or early/late season dates, this measurement to the slopes may lengthen, and may considerably lengthen in lower resorts. Where such ‘Ski In’ and ‘Ski Out’ benefits are quoted, this may also depend on the ability of the skier and the current snow conditions. Beginners cannot always make use of these ‘Ski In’ and ‘Ski Out’ benefits.

Many of our resort staff are younger than our adult guests, which is in keeping with the general type of worker this industry attracts. However our staff are carefully chosen, and put through a rigorous Alpine Elements training programme which includes catering, cleaning, chalet operations, health, safety and food hygiene. For this reason, most chalet and chalet-hotel staff do not have professional catering qualifications.

In the interest of fire and safety regulations and for our owners, our chalets and ski lodges are all non-smoking.

Hot tubs and saunas are intended as a complimentary facility, but risks for the users are involved. Although we disinfect our hot tubs in line with manufacturer recommendations, please be aware that the use of our hot tubs is at your own risk and we ask you to be aware of the dangers of communal facilities with respect to health and hygiene, and more particularly to skin infection. Often a chalet hot tub may be taken out of action for one day a week for cleaning. If a hot tub breaks down, we always try to have it repaired as quickly as possible. However, as their repair is a specialist task, these technicians are often in high demand. Delays may also occur if parts need to be ordered. We always do our utmost to minimise such delays. Children must be supervised at all times.

Some chalets have mezzanine levels with limited headroom and thin mattresses as beds. Access to mezzanines and some rooms are via steep ladders or steps and not always suitable for adults. Many bunk beds do not have guard rails and we ask parents of children to appreciate this when choosing a chalet or bed configuration.

Distances in our brochure are quoted as a guide, and may in practice vary, according to speed of walking, fitness and any indirect routes you choose to take. Please ask your chalet staff for any short-cuts to the slopes or resort facilities. We have used the bench mark of 100 metres taking 1 minute to walk in normal shoes. Clearly this will vary in accordance with snow, ice, footwear, age and fitness of walker.

Our Premium apartments and hotels do not offer our premium catering or service package. They have been awarded this label for the quality of accommodation or level of facilities.

We strongly recommend that you bring slippers or indoor shoes for chalets and chalet/hotels because all properties operate a “no shoes” policy in the interests of keeping our chalets cleaner and more comfortable for all guests!

We cannot guarantee that guests will have their own room key or lockable bedroom door. Chalets and chalet-hotels are privately run by Alpine Elements for our guests and are communal homes. As such we do not prioritise lockable bedroom doors. We are unable to accept responsibility for valuables.

WiFi is not guaranteed in hotels, chalets or apartments. Where it is provided, it is not always guaranteed throughout the whole building, all WiFi provisions are stated on the specific property info page on the website and or in the brochure. Using the WiFi may incur charges with your hotel/chalet or apartment and with your service provider – please check with reception and with your provider for more information.

Our reservation staff may have to charge supplements for standard items or for extra costs that are surplus to the base package price advertised. These supplements may be for regional airport departures, flight and air fuel supplements, room or chalet supplements and special airport transfer services. In any case you will be notified of such supplements at the time of booking or as soon as possible.

Our hard working staff deserve at least one day off, and this is the only day we do not provide an evening meal. A Continental breakfast is still provided on a simplified self-serve basis which is left out the evening before. Afternoon tea and cakes are also provided.

For children aged 11 and under we can serve high tea at around 18.00h, however there will need to be a minimum number of children participating. If you have booked a whole chalet you can all eat together if preferred - please speak to your chalet host on arrival. In the chalets, your hosts can assist you with the preparation of suitable food.

Extra beds can be added to a chalet at your request for a full chalet booking, and for select chalets only. You will be asked to sign and agree to a waiver because we do not generally recommend adding beds to chalets as they will inevitably put pressure on the overall chalet space and comfort as well as chalet domestics: furniture, electrical supply, heating and plumbing.

Access to many of our chalets may be up a hill, up a steep path or steps, and this is especially the case for properties located close to the slopes. Our coaches cannot always get to the front doors of some chalets and hotels, thereby necessitating a short walk (for the final 100 to 200 metres) with luggage.

Please note that our 2, 3, 4 and 5 Diamond classifications are Alpine Elements ratings for our properties only, and are not any indication of the level of service or catering within. All 2-3 Diamond properties operate the same standard service and catering which is our Original programme. Only chalets marked “Premium Plus” offer our Premium menu and service. Our rating system is not to be compared with that of other companies or an “industry standard” if indeed one exists. For some of our chalets, the 3 or 4 Diamond classification is given only for the facilities (e.g. sauna/pool) rather than the actual quality of accommodation.

2 to 2.5 Diamond: - A simple no frills chalet or hotel offering excellent value for money. Similar as you might expect of a 1-2 star basic hotel.

3 to 3.5 Diamond: - More comfortable properties with more bathrooms per bedroom. Other benefits such as ski to door, sauna, hot tub may also feature. 3 Diamond chalets would be much like a 2-3 star hotel and indeed most people’s perception of a standard quality ski chalet. Some, but not all, may operate our Premium Service.

4 Diamond and up: - Increased level of comfort and premium quality chalets with more bathrooms (mostly en-suite) and extra benefits such as ski to door, sauna, hot-tub. Our 4 Diamond chalets may be akin to a 3-4 star hotel. Where applicable these will operate our Premium Plus Service.

Premium Plus For 4-5 Diamond Chalets: - An enhanced menu and level of service will accompany a superior chalet or hotel. Many have ski to door locations and hot tub, sauna, steam room or Wellness suite, pool access.

Some hotels and self-catered apartments may require a small local charge for use of the leisure facilities, and times of operation will be in line with the Hoteliers terms.

Our reservation staff may have to charge supplements for standard items or for extra costs that are surplus to the base package price advertised. These supplements may be for regional airport departures, flight and air fuel supplements, room or chalet supplements and special airport transfer services. In any case you will be notified of such supplements at the time of booking or as soon as possible.

En-suite facilities do not always have a WC. They will always include a bath, a mini bath and/or a shower but not necessarily all of these facilities. En-suite shower facilities may not always have a partition wall or door, but may just consist of a shower cubicle within the room or a curtained bathroom / shower area within the room. There also may only be a shower attachment on the bath with no curtain, wall fixture or shower door. Private bathrooms are bathrooms that are private to that room and can be either a bath or a shower, but not necessarily within that room like a true en-suite. They may be located over the corridor or next door.

Please bear in mind that ski chalets are often privately owned homes and whilst they have reliable supplies of hot water – they are not endless. We ask that guests stagger their bath or shower times and consider other guests in the chalet.

On certain dates and departures we are able to offer accommodation only holidays. We may not always be able to offer a reduction on these holidays compared to packages including flights. Please enquire at the time of booking. If we are able to offer a reduction on the flight price for accommodation only, we reserve the right to increase or decrease this reduction at any time prior to booking. Our reservations team will have the most up-to-date information. Accommodation only holidays do not qualify for All Inclusive deals or similar offers and promotions.

Chalets are communal homes. In many cases, guests will be issued either with an individual front door card or key or a combination code. However this cannot be guaranteed due to loss of keys or cards from the previous week's guests. You will be asked for a 10 euro deposit for any keys. Chalets and hotels exclusive to Alpine Elements do not have safes and not all bedroom doors have locks.

It is unusual for chalet entrance doors to be locked during the day. In some residences, parts of the building may be shared by other guests using the same communal entrance. We cannot be held responsible for damage, loss or theft of guest belongings from our properties and buildings and we advise guests to obtain appropriate insurance for their needs. Any theft in resort may require obtaining a Police Report in resort to validate claims.

To help with your choice we have detailed the room breakdown for each and every one of our properties. We also provide room numbers or names, which are shown on your invoice, so you can be sure of exactly what has been booked. Further information (in addition to that on our website and in our brochure) is available on request.

In line with hotel industry practices we reserve the right to take credit card deposits or imprints at our larger chalets, chalet-hotels or self-catered properties on check-in, to cover for potential breakages to accommodation or Company equipment, hired or otherwise.

Your health and safety are of paramount importance and this is why we employ a health and safety officer to monitor hygiene and risk assessment with our catered chalet programme. We provide information on balconies, fire, child safety, gas, electricity, personal safety, road safety, sun care and sauna, hot-tub, and swimming pools. We would ask you to familiarise yourselves with this information on arrival.

Please advise us of your children’s ages on the booking form or Client Area so that we can prepare for their arrival. If you require a high tea or an earlier meal time for your children, then we ask that you keep to this arrangement throughout the week. Please request this at the time of booking or at least 10 days before departure by using the special requests box on the booking form or shortly after by emailing: admin@alpineelements.co.uk.

The meal on arrival night for both our Original and Premium programmes may be a haphazard affair served around the convenience of the majority of arrivals, and a full 3 or 4 courses may not be available. For one day a week, (staff day off), a continental breakfast and afternoon cakes and tea will be laid out for guests on a self-serve basis. Dinner is not provided, leaving you free to explore the local restaurants.

En-suite facilities do not always have a WC. They will always include a bath, a mini bath and/or a shower but not necessarily all of these facilities. En suite shower facilities may not always have a partition wall or door, but may just consist of a shower cubicle within the room or a curtained bathroom/shower area within the room. There also may only be a shower attachment on the bath with no curtain, wall fixture or shower door. Private bathrooms are bathrooms that are private to that room and can be either a bath or a shower, but not necessarily within that room like a true en suite. They may be located over the corridor or next door.

You may check into your hotel/chalet bedroom on the day of your pre-booked arrival, normally, on arrival in resort or after 3pm. All bedrooms must be vacated by 09.00am on the day of departure. Hotels or residence and self-catered apartment check-in times can vary, please check with the Hotel or with our UK office staff for further information. Please be aware that chalet staff have a big job to do each changeover day which can result in unforeseen logistical problems. The hotel or chalet may be in some disarray during

Please be aware that chalet staff have a big job to do each changeover day which can result in unforeseen logistical problems. The hotel or chalet may be in some disarray during changeover day. Our staff will be cleaning the property and therefore linen and cleaning materials may dominate the public areas.

The property may not be fully cleaned and fit for normal use until after 6pm, which is when many of our charter flight arrivals come in. We would respectfully ask that all self-travellers and earlier arrivals appreciate this. As your arrival may be late, your first evening meal may be a hot soup and/or cold buffet. For later arrivals, staff may not be able to wait up, but they will leave clear instructions.

If you are not arriving via Alpine Elements transfer then you must inform us of your ETA. Otherwise we cannot guarantee that we will have your room ready in time.

Many of our resort staff are younger than our adult guests, which is in keeping with the general type of worker this industry attracts. However our staff are carefully chosen, and put through a rigorous Alpine Elements training programme which includes catering, cleaning, chalet operations, health, safety and food hygiene. For this reason, most chalet and chalet-hotel staff do not have professional catering qualifications.

These provide excellent value for money, especially if 4 people are willing to share a one bedroom apartment and use the sofa beds in the lounge. Check in is usually after 3pm and check out usually at 10am. Self-catered apartments and hotels are run by 3rd party suppliers. We would like to make clear that there may be variations to accommodation type and description, and differences in service level to be expected. Guests are responsible for their own cleaning and taking out rubbish. Guests may incur cleaning charges for dirty apartments with rubbish left in them. A deposit may be asked for on arrival. Linen will be provided but beds not made. Basic crockery and pots, pans, kitchen equipment will be provided with the apartment and will vary from one property to another. They may be mis-matching, inadequate or not to your usual standards. For example, do not expect full size mugs, kettles, microwaves, wine glasses, toasters. Just basic cooking equipment will be available.

Our Premium Plus programme offers an enhanced cooked and continental breakfast. Afternoon tea consists of freshly baked cakes and will be laid out on a self-serve basis with tea and coffee. Each evening (except staff day off) you will be served pre dinner drinks and canapés followed by a 4 course Premium Plus menu: Starter, Main, Dessert and Cheeseboard. After dinner coffee and specially selected red and white wines are served with chalets. Wine and drinks excludes hotels with licenced bars. Please note Premium Plus catering is not applicable during the summer seasons.

Alpine Elements reserves the right to recover the cost of breakages or damage caused by you and your party regardless of whether these are accidental or not. If you have caused any damage you will be invoiced for the cost of replacement or repair and this amount will be payable by the party leader prior to departure. In the unfortunate case of something being damaged, lost or stolen, all cases should be reported to reception. For insurance claims, guests will be required to head to a local police station to fill out a form to present to their insurance company for any claims. Alpine Elements cannot be held responsible for the loss or theft of any personal belongings in any hotel, chalet or apartment booked with Alpine Elements.

The size, décor, soundproofing and furnishing of a bedroom can differ markedly, even within the same property. There can also be considerable difference in floor space, head clearance, clothes storage facilities and types and sizes of bed. We make every effort to detail any disadvantages in our Chalet Special Notes section. We recommend that if you have any particular room requirements, they are expressed to us in the Special Requests section of our booking form or in writing. Some rooms may have an unused kitchenette (for

Some rooms may have an unused kitchenette (for self-catering) and we may have disconnected the fittings. Some beds may be put up, pull out, or sofa beds. Again you must advise us in writing if any of these are unacceptable. Cabin bedrooms often feature in our self-catered apartments and some chalets and will often mean that they are small internal rooms with no natural light. Rooms with eaves or sloping ceiling: We notify you of these in room descriptions as whilst characterful, these rooms often have reduced headroom and skylight windows.

Wi-Fi is not guaranteed in hotels, chalets or apartments. Where it is provided, it is not always guaranteed throughout the whole building, all Wi-Fi provisions are stated on the specific property info page on the website and/or in the brochure. Using the Wi-Fi may incur charges with your hotel/chalet or apartment and with your service provider – please check with reception and with your provider for more information.

Your chalet may also be home to the chalet staff and they may therefore have to share your chalet facilities.

Some hotels and self-catered apartments may require a small local charge for use of the leisure facilities, and times of operation will be in line with the Hoteliers terms.

With the constant movement of people in and out of our chalets and hotels it is an uphill task to keep the accommodation, and particularly the floors clean. Public areas and public bathrooms/toilets are cleaned daily (except for the staff day off). Your bedroom will be cleaned regularly but please understand that the service of our chalet hosts is not intended to be that of a hotel. If you are unhappy with the cleanliness then please raise this point with your resort manager or call our French office on +33 (0) 479 00 44 45 and they will react in complete confidence, if you do not feel comfortable speaking with the team in France you can always email clientcare@alpineelements.co.uk .All chalets have one towel per guest per week and we do not offer a towel change as standard.

Distances in this brochure are quoted as a guide, and may in practice vary, according to speed of walking, fitness and any indirect routes you choose to take. Please ask your chalet staff for any short-cuts to the slopes or resort facilities. We have used the bench mark of 100 metres taking 1 minute to walk in normal shoes. Clearly this will vary in accordance with weather conditions, footwear, age and fitness of walker.

We strongly recommend that you bring slippers or indoor shoes for chalets and chalet-hotels because all properties operate a “no shoes” policy in the interests of keeping our chalets cleaner and more comfortable for all guests!

Vegetarian and other special diets can be accommodated so long as group leaders give our reservation staff advance notice by email (at least 14 days prior to departure) on admin@alpineelements.co.uk. Due to the fact that ingredients are not always clearly evident on labels, particularly when taking into account translation problems, we cannot guarantee avoiding specified ingredients. Due the constraints in local supply, milk is often UHT. We reserve the right to make an additional charge for some special diets due to the costly nature of certain specialist ingredients so it is important to discuss this with us at the time of booking. Please check your invoice to ensure any such requests have been recorded. Please also check with your chalet host or chef as soon as you arrive so that they can discuss your requirements with you.

Any Special Requests whether mentioned within or surplus to the product described in this brochure, and information that describes our product in a way that is different to, or in addition to the descriptive text in this brochure must be supported in writing by a member of Alpine Elements Reservation Staff. Unless it is supported in writing – we cannot guarantee that request, or indeed the information you have received.

We provide one towel and standard toiletries (shampoo/soap) for all chalets in our Original Programme. So please bring an extra towel if required. We provide a midweek towel change for our Premium Plus catered chalets only.

Our hard working staff deserve at least one day off, and this is the only day we do not provide an evening meal. A Continental breakfast is still provided on a simplified self-serve basis which is left out the evening before. Afternoon tea and cakes are also provided.

Some of our properties feature hot tubs, sauna, swimming pool, DVD TV, Satellite, elevators, boot warmers and log fires as standard chalet equipment. If some of this equipment becomes unserviceable, we cannot guarantee an immediate replacement. Often spares and servicing are not easy to source from in a ski resort. If any of these facilities are important to you please make this known to us at the time of booking and confirm to us in writing. If we have been informed that these facilities are important to you then we will do our best to make you aware of any changes to these facilities prior to your arrival, but we will not be obliged in such circumstances to either provide the facility or compensate for its absence. If the facility is considered “essential” to your holiday then it must be outlined in the Special Requests section on our booking form or by writing to our UK office. No refund/compensation will otherwise be paid for non-availability of these facilities.

Access to many of our chalets may be up a hill, up a steep path or steps, and this is especially the case for properties located close to the slopes. Our coaches cannot always get to the front doors of some chalets and hotels, thereby necessitating a short walk (for the final 100 to 200 metres) with luggage. We do try to ensure that all paths to the chalets and hotels are clear of ice and snow however sometimes this is an impossible task due to the weather conditions. If you are concerned with this then please ask for details before booking or discuss with the team when in resort.

In line with hotel industry practices we reserve the right to take credit card deposits or imprints at our larger chalets, chalet-hotels or self-catered properties on check-in, to cover for potential breakages to accommodation or Company equipment, hired or otherwise.

Your chalet may also be home to the chalet staff and they may therefore have to share your chalet facilities.

Many of our chalets have combined TV DVD players, however our stock of DVD films, music and games is limited and may be non-existent. If some of this equipment becomes unserviceable, we cannot guarantee an immediate replacement because spares are not easy to source from ski resorts. Where a television is advertised or supplied there is no guarantee implied as to how many English speaking channels (if any) will be available. Satellite TV in chalets and chalet-hotels may have a very limited choice of channels and not always English speaking, sometimes only BBC World Service.

Many of our chalets have combined TV DVD players, Hi-fi however our stock of DVD films, music and games is limited and may be non-existent. It’s always a good idea to bring your own. If some of this equipment becomes unserviceable, we cannot guarantee an immediate replacement because spares are not easy to source from ski resorts. Where a Television is advertised or supplied there is no guarantee implied as to how many English speaking channels (if any) will be available. Satellite TV in chalets and chalet-hotels may have a very limited choice of channels and not always English speaking, sometimes only BBC World Service.

Cots with a mattress and bedding, as well as high chairs can be booked and paid for before departure from the UK so that we can ensure availability. Please note that we cannot guarantee that cots reach British safety standards. The inclusion of a cot may restrict room space and some rooms may not be large enough to contain a cot. Please call our sales staff for help and information.

A chalet holiday is more informal and relaxed than a hotel, and yes, you can come to dinner in your slippers! One of the attractions of chalet accommodation is the individuality or uniqueness of the property and its rooms. All of our chalets are selected with care on the basis of general comfort, character, convenience and facilities. They vary in size and can be larger purpose-built properties, apartments within complexes or local people’s alpine houses.

As such, chalets are very different from hotels. Occasionally beds may be against a wall, there may not always be a WC on each floor, room sizes may vary (even when priced similarly), rooms may not all have lockable doors and bathrooms may be shared with other guests or resident staff. Chalet apartments within complexes may be accessed by stairs and/or lifts.

The majority of chalets have lounge areas although, in some cases, seating may be limited. If in doubt, please call us. As in your own home, from time to time things may go wrong and we do ask that you be patient as it may not always be possible to repair or replace items immediately due to the mountain locations involved.

As such, chalets are very different from hotels. Occasionally beds may be against a wall, there may not always be a WC on each floor, room sizes may vary (even when priced similarly), rooms may not all have lockable doors and bathrooms may be shared with other guests or resident staff. Chalet apartments within complexes may be accessed by stairs and/or lifts.

The majority of chalets have lounge areas although, in some cases, seating may be limited. If in doubt, please call us. As in your own home, from time to time things may go wrong and we do ask that you be patient as it may not always be possible to repair or replace items immediately due to the mountain locations involved.

The majority of chalets have lounge areas although, in some cases, seating may be limited. If in doubt, please call us. As in your own home, from time to time things may go wrong and we do ask that you be patient as it may not always be possible to repair or replace items immediately due to the mountain locations involved.

We cannot guarantee that guests will have their own room key or lockable bedroom door. Chalets and chalet-hotels are privately run by Alpine Elements for our guests and are communal homes. As such we do not prioritise lockable bedroom doors. We are unable to accept responsibility for valuables.

Any special requests whether mentioned within or surplus to the product described in this brochure, and information that describes our product in a way that is different to, or in addition to the descriptive text in this brochure must be supported in writing by a member of Alpine Elements Reservation Staff. Unless it is supported in writing – we cannot guarantee that request, or indeed the information you have received.

Extra beds can be added to a chalet at your request for a full chalet booking, and for select chalets only. You will be asked to sign and agree to a waiver because we do not generally recommend adding beds to chalets as they will inevitably put pressure on the overall chalet space and comfort as well as chalet domestics: furniture, electrical supply, heating and plumbing.

To help with your choice we have detailed the room breakdown for each and every one of our properties. We also provide room numbers or names, which are shown on your invoice, so you can be sure of exactly what has been booked. Further information (in addition to that on our website and in our brochure) is available upon request.

On certain dates and departures we are able to offer accommodation only holidays. We may not always be able to offer a reduction on these holidays compared to packages including flights. Please enquire at the time of booking. If we are able to offer a reduction on the flight price for accommodation only, we reserve the right to increase or decrease this reduction at any time prior to booking. Our reservations team will have the most up-to-date information. Accommodation only holidays do not qualify for All Inclusive deals or similar offers and promotions.

You may check into your hotel / chalet bedroom on the day of your pre-booked arrival, normally, on arrival in resort or after 3pm. All bedrooms must be vacated by 09.00am on the day of departure. Hotels or residence and self-catered apartment check-in times can vary, please check with the hotel or with our UK office staff for further information. Please be aware that chalet staff have a big job to do each changeover day which can result in unforeseen logistical problems. The hotel or chalet may be in some disarray during changeover day. Our staff will be cleaning the property and therefore linen and cleaning materials may dominate the public areas.

The property may not be fully cleaned and fit for normal use until after 6pm, which is when many of our charter flight arrivals come in. We would respectfully ask that all self-travellers and earlier arrivals appreciate this. As your arrival may be late, your first evening meal may be a hot soup and/or cold buffet. For later arrivals staff may not be able to wait up, but they will leave clear instructions.

If you are not arriving via an Alpine Elements transfer then you must inform us of your ETA. Otherwise, we cannot guarantee that we will have your room ready in time.

We offer a cooked and continental breakfast which will typically consist of bacon, eggs, sausage, tomatoes, mushrooms, breakfast cereals, croissants, fruit, fruit juice, fresh bread, jam and of course unlimited tea and coffee. Afternoon tea consists of cakes or biscuits and will be laid out on a self-serve basis with tea and coffee also available. Each evening (except staff day off) you will be served a 3 course menu of home-cooked food with local wine included (for chalets). We do not attempt to create flamboyant Cordon Bleu menus! Instead we concentrate on wholesome, hearty, great tasting - nutritious dishes with lots of carbohydrates to take the edge off those active appetites! This is the same for our Two, Three and Four Diamond chalets. Wine is not unlimited in supply (we are not an 18-30’s establishment!). However it is supplied liberally with meal times. Wine is not included with our hotels or chalet-hotels as these have licensed bars.

Some chalets have mezzanine levels with limited headroom and thin mattresses as beds. Access to mezzanines and some rooms are via steep ladders or steps and not always suitable for adults. Many bunk beds do not have guard rails and we ask parents of children to appreciate this when choosing a chalet or bed configuration.

Some of our properties have access to shared swimming pools and health centres, which have hot tubs and saunas. The facilities may not match guest expectations, and we cannot be held directly responsible for the failure or non-provision of any of these facilities, which includes temperature, cleanliness and opening hours. However we will do our best to escalate complaints to the residence as they are made aware to our management. Fitness suite facilities will vary and we cannot guarantee the range or type of gym equipment, nor that it will be as extensive as a purpose built gym.

A chalet holiday is more informal and relaxed than a hotel (yes, you can come to dinner in your slippers). One of the attractions of chalet accommodation is the individuality or uniqueness of the property and its rooms. All of our chalets are selected with care on the basis of general comfort, character, convenience and facilities. They vary in size and can be larger purpose-built properties, apartments within complexes or local people’s alpine houses. As such, chalets are very different from hotels. Occasionally beds may be against a wall, there may not always be a WC on each floor, room sizes may vary (even when priced similarly), rooms may not all have lockable doors and bathrooms may be shared with other guests or resident staff. Chalet apartments within complexes may be accessed by stairs and/or lifts. The majority of chalets have lounge areas although, in some cases, seating may be limited. If in doubt, please call us. As in your own home, from time to time things may go wrong and we do ask that you be patient as it may not always be possible to repair or replace items immediately due to the mountain locations involved.

Chalets are communal homes. In many cases guests will be issued either with an individual front door card or key or a combination code. However this cannot be guaranteed due to loss of keys or cards from the previous weeks guests. You will be asked for a 10 euro deposit for any keys. Chalets and hotels exclusive to Alpine Elements do not have safes and not all bedroom doors have locks.

It is unusual for chalet entrance doors to be locked during the day. In some residences, parts of the building may be shared by other guests using the same communal entrance. We cannot be held responsible for damage, loss or theft of guest belongings from our properties and buildings and we advise guests to obtain appropriate insurance for their needs. Any theft in resort may require obtaining a Police Report in resort to validate claims.

Unlike most Operators – we offer singles the chance to share a bedroom with another guest that we source, and for no empty bed charge. These are limited to our larger chalets and chalet-hotels. Sometimes we have to charge Single Person Supplements (depending on chalet or date). However if you do not mind sharing a room with another person, then we will refund 50% of this supplement if we find at least one other person to share with you. This also applies if you find that other person. If we do not find another person to share with you then this charge remains in full.

In the interest of fire and safety regulations and for our owners, our chalets and ski lodges are all non-smoking.

Each room in each chalet sleeps a minimum number of people. If you would like to book the whole chalet for your group’s exclusive use, or a room for yourself and you do not have the minimum number, you can choose to pay for any empty beds to ensure you have sole occupancy of the room/chalet. Any rooms below the minimum number (see individual chalet descriptions) that are unoccupied and not paid for by you will be sold to other skiers. Please check your invoice and the property description if in doubt.

Please remember that if a member of your group cancels and leaves a bed unoccupied, an empty bed charge applies (in addition to cancellation charges and a possible reduction of group free places/discounts).

Please note that our 2, 3, 4 and 5 Diamond classifications are Alpine Elements ratings for our properties only, and are not any indication of the level of service or catering within. All 2-3 Diamond properties operate the same standard service and catering which is our Original programme. Only properties marked “Premium Plus” offer our Premium menu and service. Our rating system is not to be compared with that of other companies or an 'industry standard' if indeed one exists. For some of our properties, the 3 or 4 Diamond classification is given only for the facilities (eg sauna/pool) rather than the actual quality of accommodation.

2 to 2.5 Diamond

A simple no frills chalet or hotel offering excellent value for money. Similar as you might expect of a 1-2 star basic hotel.

3 to 3.5 Diamond

More comfortable properties with more bathrooms per bedroom. Other benefits such as ski to door, sauna, hot tub may also feature. 3 Diamond properties would be much like a 2-3 star hotel and indeed most people’s perception of a standard quality ski properties. Some, but not all, may operate our Premium Service.

4 Diamond and up

Increased level of comfort and premium quality properties with more bathrooms (mostly en suite) and extra benefits such as ski to door, sauna, hot tub. Our 4 Diamond properties may be akin to a 3-4 star hotel. Where applicable these will operate our Premium Plus Service.

Premium Plus

For 4-5 Diamond Chalets: An enhanced menu and level of service will accompany a superior chalet or hotel. Many have ski to door locations and hot tub, sauna, steam room or Wellness suite, pool access.

With the constant movement of people in and out of our chalets and hotels it is an uphill task to keep the accommodation, and particularly the floors clean. Public areas and public bathrooms / toilets are cleaned daily (except for the staff day off). Your bedroom will be cleaned regularly but please understand that the service of our chalet hosts is not intended to be that of a hotel. If you are unhappy with the cleanliness then please raise this point with your resort manager or call our French office on +33 (0) 479 00 44 45 and they will react in complete confidence, if you do not feel comfortable speaking with the team in France you can always email customer.care@alpineelements.co.uk.

The size, décor, soundproofing and furnishing of a bedroom can differ markedly, even within the same property. There can also be considerable difference in floor space, head clearance, clothes storage facilities and types and sizes of bed. We make every effort to detail any disadvantages in our Chalet Special Notes section. We recommend that if you have any particular room requirements, they are expressed to us in the Special Requests section of our booking form or in writing. Some rooms may have an unused kitchenette (for self-catering) and we may have disconnected the fittings. Some beds may be put up, pull out, or sofa beds. Again you must advise us in writing if any of these are unacceptable. Cabin bedrooms often feature in our self-catered apartments and some chalets and will often mean that they are small internal rooms with no natural light. Rooms with eaves or sloping ceiling: We notify you of these in room descriptions as whilst characterful, these rooms often have reduced headroom and skylight windows.

Our Premium apartments and hotels do not offer our premium catering or service package. They have been awarded this label for the quality of accommodation or level of facilities.

Some of our properties have access to shared swimming pools and health centres, which have hot tubs and saunas. The facilities may not match guest expectations, and we cannot be held directly responsible for the failure or non-provision of any of these facilities, which includes temperature, cleanliness and opening hours. However we will do our best to escalate complaints to the residence as they are made aware to our management. Fitness suite facilities will vary and we cannot guarantee the range or type of gym equipment, nor that it will be as extensive as a purpose built gym.

Each room in each chalet sleeps a minimum number of people. If you would like to book the whole chalet for your group’s exclusive use, or a room for yourself and you do not have the minimum number, you can choose to pay for any empty beds to ensure you have sole occupancy of the room/chalet. Any rooms below the minimum number (see individual chalet descriptions) that are unoccupied and not paid for by you will be sold to other skiers. Please check your invoice and the property description if in doubt.

Please remember that if a member of your group cancels and leaves a bed unoccupied, an empty bed charge applies (in addition to cancellation charges and a possible reduction of group free places/discounts).

Surf Hotel, Vassiliki Beach: The beach in Vassilki is shingle and stone with a more sandy section at the far end. Once you enter the water there is lovely soft sand beneath your feet and waist deep crystal clear water for some distance out to the sand bar, which helps make windsurfing and sailing easier, safer and great for beginners and kids. Vassiliki has some of the cleanest waters in Europe and the beach gently shelves to allow easy water sports and safe swimming for all ages. We have a garden which fronts onto the beach and free-use of sun loungers. We recommend taking a Sup, kayak or bike (or just walk a short way) to visit a nearby sandy patch of beach close to our centre.

Nautica Bay, Porto Heli Beach: Our hotel beach in Porto Heli is quite exclusive and in a quieter part of the bay which his ideal for bathing and water sports as it never gets too busy. Our water sports centre (like all our centres) is by the water front and completely exclusive for our guests and our attentive beach staff are always on hand to help you get going on our great range of boats, boards and beach toys. The beach is very sandy and has a large supply of sun loungers for you to use and there’s a beach bar so you can chill with a cool drink whilst you watch the action on the water. On entering the water there is generally soft sand beneath your feet; Porto Heli is a natural bay which allows safe and secure swimming and water sports for all ages. The hotel is less than 50m from the beach and waterfront and you’ll have to cross a narrow B-road to access the beach but this does not impinge upon the set up in any way.

Leda, Pelion Beach: Our Leda Beach Club fronts directly onto the beach and like all centres our water sports centre is exclusive to guests. The beach is sand mixed with shingle and quite stony. Leda has some of the cleanest waters in Europe and the beach is stunningly beautiful! It allows easy access to water sports and safe swimming with coves, rocky outcrops and inlets dotted around to enable great snorkelling or paddling in kayaks or Sup’s. There is a beach bar close by so you can relax on a sun lounger with a cool drink as you come and go from the action on the water.

All our centres offer RYA course structured over 8 - 12 hours, so you can go home with a new qualification. We offer this for all levels of windsurfing and sailing (refer to the section on lessons for which centres offers which levels). So do bring your RYA log books or buy one from us locally.

For sailing, paddle sports and windsurfing, simply wear some swim shorts, a swimsuit, t-shirt or rash vest and we will supply buoyancy aids and helmets if needed. Whichever sport you take part in, we would recommend a sun hat and plenty of sun cream.

We don’t supply dinghy hikers or dinghy boots so do bring your own if you would like to.

Tip: We do sell sailing gloves and rash vests or quick dry T-Shirts at our centres for very reasonable prices! However sizes can get limited, so don’t rely on our supplies.

You will need a pair of trainers to take part in many of the fitness sessions on offer. Mountain bikers must wear closed-toe shoes (e.g. trainers - not flip flops) and a shirt or T-shirt to cover their upper body.

In order to take a boat or board out on your own we will ask that you have at least some experience sailing dinghies or windsurfing and can perform basic manoeuvres. Our staff will assess this on arrival. If you do not then we can teach you the basics in one of our lessons or for sailing we can even take you out on a skippered sailing demo.

We do not ask for a security deposit when you use our kit, we simply ask that you take care of our equipment as if it were your own. Normal “wear and tear” will not be charged unless you have wilfully damaged or neglected the kit, or through improper use. If you obey our simple Beach Rules and listen to Ocean Elements beach staff for guidelines on use, then you should not have a problem.

All our activities have been priced into the base holiday package and due to our already very competitive prices we cannot offer any further discounts.

Yes of course you can. Simply come down to the water front during beach opening hours (9.30 to 6pm) and choose a boat or pick a windsurf board, SUP or kayak from our racks and our beach staff will help you rig up and get going.

If the piece of equipment you’d like to take out is being used for a lesson, simply check with the Beach Senior when it will be back in and they will do their best to keep it rigged and ready for you to take straight back out. That said, there is such a great range of kit to play on in all our resorts that you’ll be spoilt for choice and not often waiting for kit to come back.

If the wind is blowing too hard, or if there is some adverse weather about (e.g. swell), then we may limit what equipment can be used. Extreme weather in our resorts is usually short lived and generally will not last for long.

We provide buoyancy aids for all ages (adult and child) and for all water based activities. We have a limited range of life jackets for toddlers. We provide optional helmets for sailing. We provide helmets for all mountain bikers but please remember to bring your closed toed shoes.

Our beach operating hours are generally between 09:30 and 18:00. On transfer day, Porto Heli and Vassiliki guests can often get on the water soon after they arrive after lunch for an afternoon session of sailing, windsurfing or paddling. This is dependent on local conditions and no travel delays.

Our Vassiliki Beach Club will often stay open later than 18.00 for advanced windsurfers who would like to make the most of the frequent evening wind. In fact we will stay open until the last guest comes off the water - or until it begins to get dark!

Yes you can, and many guests do just that. Our early morning flights often mean you will be in resort soon after lunch, so unless there are travel delays and so long as conditions allow, you should be able to sail, windsurf or paddle about on Sups soon after you arrive – usually soon after our beach safety briefing.

Windsurf & dinghy harnesses are provided at all centres.

Yes, these are all available and payable locally. Please speak to our instructors once you are in your chosen resort. Private Tuition prices start from £34 per hour.

Levels covered: All levels beginner to advanced modules. Perfect for those who want to focus extra time on specific skills in addition to our free lessons, or for those of you who want advanced skills taught in resorts that don’t include advanced tuition free with the package.

If you can already sail or windsurf (equivalent to RYA Level 1) then there’s no need to join a lesson unless you want to. Simply choose a board or boat and let the beach staff know before you head out onto the water. The beach is open from 9.30 to 18.00 each day and will only close if wind conditions are too strong, which is rare.

Our resorts offer many great excursions, including wine tours, boat trips, island hopping, yacht trips, car and moped hire, water skiing, SCUBA Diving, Guided walking and bike rides. Some of these may require a local charge and they can be arranged on arrival with Ocean Elements staff.

To take a note from the above, we do not charge for accidental damage or wear/tear to gear. However if you mistreat our kit or don’t listen to advice from the beach staff then you will be charged for damage as it occurs. This should not happen if you are careful, listen to our guidelines and simply treat our kit as if it were your own.

If you can you can display an adequate degree of competency then you don’t need to join our lessons to go free-sailing. However if you choose to join any of our RYA courses (Levels 1,2,3 or 4) then you don’t need to do the whole course, after all it’s your holiday! You are free to dip in and out of our structured lessons as you choose.

We don’t believe that you need to reserve a board or boat before you travel. We generally have enough kit so that everyone will get more than enough time with the boat or board of their choice. If you want to use a particular piece of kit then speak to our beach staff on arrival or in the morning and they will see that you get to use it. You may have to wait a short while for kit to become available in busy periods but in our experience wait times are short and you will have more than enough time on the kit you want.

Not in our view! The water in all our centres is very warm all season long, (20-26C+). We use board shorts and rash vests from early May to October. However if you are particularly susceptible to any kind of chill, or for young children - then for early and late season sailing you may prefer to bring your own suit. We do not stock wet suits at any of our centres.

Yes of course! Kids age 8-13 years generally join our Youth Squad to get dedicated and professional RYA coaching and tuition. This is a paid for as an extra and must be pre-booked before departure. Children age 14 above can join our adult teaching groups for windsurfing and sailing. Kids don't have to be in Youth Squad to go sailing; children age 13 and below are welcome to sail with a parent or guardian.

Kids in our Kids Clubs (age 4-13) can get taster sessions and accompanied sailing joyrides with our instructors. All water sports for children is limited to participant numbers and available kit, but we will aim to introduce all Kids Clubs participants to the water more than a few times during their week, whether it’s paddling, Sup’s, kayaks or dinghy rides.

We run a beach or tower lookout for all guests at all times. Our safety boat ratios are very high, meaning there is always a boat ready to provide assistance if require. We simply ask that all water users stay within our designated sailing area.

Yes of course you can! There will be a charge on the plane and transfer (from £49 return) for a return carriage of your board and sails, as per the airlines guidelines on baggage allowance. Please call our sales or admin advisors for help with transporting your kit. Sails and boards will have to fit into the same kit bag for the plane. We have secure storage on site which is locked overnight and shared with other hotel guests.

Dinghy sailing and windsurfing (lessons), kayaking, stand up paddle boarding, mountain biking, guided bike rides, use of tennis courts (except Vassiliki), Fitness classes for Vassiliki only and excursions, social nights and paddle cruises are all included in the price of your holiday.

We have a dedicated sailing area (for safety reasons) and we ask that guests stick to it. Our sailing area should be plenty big enough for downwind spinnaker runs and windsurf blasts. You will be advised of the sailing area on arrival which is usually marked with big yellow outer distance markers (ODM’s).

All our resorts offer windsurfing.

The Surf Hotel Beach Club in Vassiliki has the best pro-level equipment and the best range of instruction (beginner to advanced). Free daily shore based lessons are available. Vass’ also has the strongest wind which starts calm in the morning (ideal for beginners) and slowly builds to a strong breeze by mid-afternoon (up to Force 6/7) – so everyone’s catered for!

The Leda Club in Horto Pelion also offers excellent windsurfing, but doesn’t have all the latest season’s kit. However it will have a smaller range of last season’s pro-level boards for the experts and other advanced kit too. Free daily shore based lessons are available. There are fewer high-level instructors in Leda, but enough to help guests wanting some advanced private tuition. Like Vassiliki, Leda suits beginners, inters and expert sailors as the wind starts calm and slowly builds to a Force 4/5 by the afternoon.

The Nautica bay Beach Club in Porto Heli offers fun beginner and intermediate level windsurfing. It doesn’t have the latest kit, however it has a good range of high level intermediate boards, a full range of large sails and lots of beginner boards. Free daily shore based lessons are available. Porto Heli suits beginners, intermediates and high level intermediates who can get planing most days. The wind starts calm in the morning and slowly builds to a Force 3/4 by the afternoon.

Dinghy Sailing Tuition

Beginner Level 1: ‘Start Sailing’ Course duration: 10-12hrs Course content: Boat controls, sailing a triangular course, turning around, safety & fun!

• Porto Heli: Paid for option • Horto Pelion: Paid for option • Vassiliki: Paid for option • Kos: Paid for option

Improver Sailing Level 2: ‘Basic Skills’ Course duration: 10-12hrs Course content: Rigging, launching, improved sailing in all directions. Capsize recovery and essential safety knowledge

• Porto Heli: Paid for option • Horto Pelion: Paid for option • Vassiliki: Paid for option • Kos: Paid for option

Intermediate Level 3 ‘Better Sailing’ Course duration: 10-12hrs Course content: Same content as Level 2 but fine tuning those skills: rigging, launching, sailing in all directions. Capsize recovery and essential safety knowledge. Also an intro to advanced modules via taster-sessions; like spinnakers and performance sailing

• Porto Heli: Paid for option • Horto Pelion: Paid for option • Vassiliki: Paid for option • Kos: Paid for option

Advanced Sailing Modules Course duration: 10-12hrs Modules covered: Start, Intermediate & Advanced Racing, Day Sailing (planning a day cruise), Sailing With Spinnakers, Performance Sailing.

• Porto Heli: Paid for option • Horto Pelion: Paid for option • Vassiliki: Paid for option • Kos: Paid for option

Windsurfing Tuition

Beginner: ‘Start Windsurfing’ Course duration: 8-10hrs Course content: Teaches you the basics of windsurfing. Windsurfing a triangular course and turning around

• Porto Heli: Paid for option • Horto Pelion: Paid for option • Vassiliki: Paid for option • Kos: Paid for option

Intermediate: ‘Non-Planing’ Course duration: 8-10hrs Course content: New techniques including the beachstart and harness work. Beach starting and carve gybing are taught on this course or as a separate clinic tailored to your needs.

• Porto Heli: Paid for option • Horto Pelion: Paid for option • Vassiliki: Paid for option • Kos: Paid for option

Intermediate ‘Planing’ Course duration: 8-10hrs Course content: Faster tacks, use of the harness and getting in the footstraps. Get ready for the excitement of blasting control. Beach starting and carve gybing are taught on this course or as a separate clinic tailored to your needs.

• Porto Heli: Paid for option • Horto Pelion: Paid for option • Vassiliki: Paid for option • Kos: Paid for option

*In these centres you can pay for private tuition to cover modules of your choice

Advanced Windsurf Modules Course duration: 8-10hrs Course content: Dynamic transitions, advanced planing techniques and waterstarts. Carve gybing and other advanced skills such as advanced carving and bump and jump may be taught as part of the course.

• Porto Heli: Paid for option • Horto Pelion: Paid for option • Vassiliki: Paid for option • Kos: Paid for option

Hot tubs and saunas are intended as a complimentary facility, but risks for the users are involved. Although we disinfect our hot tubs in line with manufacturer recommendations, please be aware that the use of our hot tubs is at your own risk and we ask you to be aware of the dangers of communal facilities with respect to health and hygiene, and more particularly to skin infection. Often a chalet hot tub may be taken out of action for one day a week for cleaning. If a hot tub breaks down, we always try to have it repaired as quickly as possible. However, as their repair is a specialist task, these technicians are often in high demand. Delays may also occur if parts need to be ordered. We always do our utmost to minimise such delays. Children must be supervised at all times.

We provide one towel and standard toiletries (shampoo/soap) for all chalets in our Original Programme. Please bring an extra towel if required. We provide a midweek towel change for our Premium Plus catered chalets only.

Your health and safety is of paramount importance and this is why we employ a health and safety officer to monitor hygiene and risk assessment with our catered chalet programme. We provide information on balconies, fire, child safety, gas, electricity, personal safety, road safety, sun care and sauna, Hot-tub, and swimming pools. We would ask you to familiarise yourselves with this information on arrival.

Some of our properties feature hot tubs, sauna, swimming pool, DVD TV, Satellite, elevators, boot warmers and log fires as standard chalet equipment. If some of this equipment becomes unserviceable, we cannot guarantee an immediate replacement. Often spares and servicing are not easy to source from in a ski resort. If any of these facilities are important to you please make this known to us at the time of booking and confirm to us in writing.

If we have been informed that these facilities are important to you then we will do our best to make you aware of any changes to these facilities prior to your arrival, but we will not be obliged in such circumstances to either provide the facility or compensate for its absence. If the facility is considered “essential” to your holiday then it must be outlined in the Special Requests section on our booking form or by writing to our UK office. No refund/compensation will otherwise be paid for non-availability of these facilities.

Please bear in mind that ski chalets are often privately owned homes and whilst they have reliable supplies of hot water – they are not endless. We ask that guests stagger their bath or shower times and consider other guests in the chalet.

Our Austrian ski chalets and hotels have Austrian twin beds which in the case of a double bed will consist of a double bed base and two single mattresses with two single quilts. These are very common in all hotels and chalets.

Airlines have different regulations regarding travellers in the advanced stages of pregnancy and may refuse to carry passengers who will be more than 28 weeks pregnant on their return journey. A general guideline is to carry a doctor’s note signed within 7 days before your departure confirming that you are fit to travel.

We can offer a package to include a car and ferry travel for up to 8 passengers. Please speak to one of our sales representatives.

If you arrive at Geneva or Lyon airport and you cannot find one of our reps (who are usually waiting to greet you on arrival) then this may mean the coach is delayed or stuck in traffic. Do not despair, please just wait in the restaurant at the end of the arrival lounge building and our reps will come and find you!

CAA regulations state that a child of 2 years or older (on the return date of travel) must have its own air seat and will otherwise be denied boarding by the airline. Children under 2 years (on the return date of travel) must sit on a parent’s lap and they are not entitled to a luggage allowance or catering on flights or seats on transfers.

We ask guests to inform their Chalet Host, Resort Rep or Manager as soon as an issue arises. You must then fill out a CRF (Customer Report Form) immediately, which is available from your Chalet Host, and keep your carbon copy as proof that the complaint was raised in good time. After raising the problem to us, guests must allow us 12 hours to find a solution, because not all solutions can be immediate! If our reaction is not acceptable to you then please contact our UK or French Office (details below). If you would like to complain directly to Head Office rather than involving the resort staff then please use the contact details below. Please be aware of our office opening hours. We will refund any call charges to you on receipt of a bill. If you still feel that any resort complaint was not dealt with to your satisfaction, then you must send an email to customer.care@alpineelements.co.uk or write into our UK office within 28 days of your return otherwise we will not be able to investigate your complaint to the degree and accuracy that we could if the complaint is submitted upon return of your holiday. Your complaint will be acknowledged and replies will be within 28 days of the date your email is acknowledged by somebody from the Customer Care Team. If we have not been able to complete our investigation after 28 days we will write to you advising you as to our progress. We cannot accept complaints by telephone, as we require a log of all communication made to our company in a written format. This is also because as we did not travel with you your personal experiences are required in order for us to fully understand your grievances. You are still entitled and more than welcome to discuss your complaint with a member of the Customer Care Team but we will ask you to follow the call up in written form. We regret that we cannot accept liability in respect of any complaints which are not notified entirely in accordance with this procedure. Our resort staff are not authorised to promise a refund in respect of a clients’ claim and no such promises will be accepted by Alpine Elements. UK Office +44 (0) 844 770 4070. French Office +33 (0) 479 00 44 45. Alternatively you can email customer.care@alpineelements.co.uk.

The travel services we use are non-transferable so you should make sure you have ample time to get to the airport for your journey. Please remember to leave time for traffic delays and parking or reaching the terminal from the rail station. Your ticket will advise which terminal your flight departs from. Should you miss the outbound flight, you are responsible for making your own way to your destination and onward to your booked accommodation. If this happens, please notify our team in France 0033 479 00 4445 immediately as our staff will be expecting you at your original arrival time. Some airlines will cancel all onward and return flights if the outbound flight is not flown.

We don’t often receive complaints about our service or chalets and hotels, but if you do have an issue, no matter how trivial, we want to know about it immediately! After all it is in all of our interests to resolve any complaints or problems as soon as they arise therefore we have a procedure: You must inform our resort manager or supplier of any complaint out in resort as soon as possible so that we can try to make alternative arrangements. No matter how trivial your issue, please do not wait until your return to the UK, or until later in the holiday before informing us of a problem and filling out a CRF.

As a Member of ABTA (membership number Y3374), we are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

For regional departures and holidays sold after all our allocated seats have been used up, it will be necessary for Alpine Elements to buy in flights on an ad-hoc basis, and supplements may have to be charged. We use carriers such as Ryan Air, Easy Jet, Britannia and GB. Our Ad hoc flights are run to coincide with our Charter flights as best we can, so that we can run the same transfer coach for all in and out bound passengers, regardless of carrier. However you may have an extended wait at the arrival and departure airport in order to match your transfer. Our ad-hoc flight programme is always engineered as best we can to fit into our charter timings, although in both cases a short waiting time at the foreign airport for a transfer or a flight to depart cannot always be avoided. In such instances we aim for this not to exceed 1 ½ hours, however there can be no guarantees.

Please understand that flight times/schedules printed (charter) given at the time of booking (ad-hoc & charter) are not cleared and bookings cannot be accepted conditionally on timings. Guests with inward or outward connections should allow plenty of time in the event of a schedule change or flight delay. We strongly recommend that tickets are purchased on a fully flexible basis to accommodate any unforeseen delays.

The Channel Tunnel is a popular option with trains departing every 15mins. The simplicity of service can often save up to an hour or more on overall journey time, however it is wise to book in advance because tickets can cost more than the ferry.

The information and prices in this brochure and on our website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the brochure and prices at time of print regrettably errors can occur, and situations with suppliers can change. You must therefore check all the details of your chosen holiday at the time of booking. During the season we may have to purchase extra flights and services and this may have an effect on the printed brochure price. Such costs will be mentioned to you at the time of booking. The pictures, maps and chalet room plans within this brochure and on the website are intended as a guide for style and general relevance. Maps are not to scale or completely accurate. Photographs of rooms are intended to give an indication and may vary where furnishings have changed or a partial refurbishment has been completed. Some details of holidays may change after a brochure has been printed, we will display the most up-to-date information on alpineelements.co.uk

Your baggage should not comprise more than 1 suitcase or bag, weighing no more than 20kg in total and 1 piece of hand luggage weighing no more than 5kg (as a guide no bigger than 56 x 45 x 25cm including wheels) If the baggage allowance on any flight is exceeded there may be a charge for the excess or it may not be possible to load it on to the flight. The baggage allowance for scheduled, charter and low cost carrier flights will be shown on your flight ticket. Baggage allowances will not be pooled – each allowance is individual. Boot bags count towards your overall weight limit on all flights. Please note that we have no liability for baggage whilst in the care of the airline. This is the responsibility of the airline and it is important that you check to make sure the terms of your insurance policy cover you adequately. Please check direct with the airline for any changes in allowance, any information that we provide is intended as a guide only and can vary between carriers.

We cannot make any guarantees for the safe transit of bikes and luggage, and guests must have suitable insurance in place to cover for any damages potentially caused whilst in transit. You must pre-book your bike carriage for the transfer to and from the resort by calling or emailing the UK office, otherwise we cannot guarantee your bike carriage to resort.

For all of our charter flights you will be issued an e-ticket, these will be emailed within a week of departure. These are arranged with the airline and a boarding pass will be issued at check-in on receipt of your e-Ticket. Any adhoc flights such as Easyjet you will need to check in online, enter your passport details and print your own boarding passes.

If a change of name is requested within 10 weeks of departure or once the itinerary or ticket has been issued (whichever is the earlier) a charge of £50 will apply. Prior to 10 weeks a £35 charge will apply. If your flight has been booked with a no-frills scheduled carrier such as Easyjet, a further charge may be incurred.

Our Transfers are included for free with our base “With Flights” holiday package only. Remember that if you book your own flights, then you will need a transfer and ours cost from £30 to £40 p/person each way (£60-80 rtn) depending on resort and subject to availability. Please be aware that there may be a wait at the airport for your allocated transfer to depart (typically between 30 minutes and 2 hours*). The reason for this is because separate inbound and outbound flights which share the same transfer may become disjointed, or for possible delays and / or problems with baggage. Most of our transfers are done by a private 50 seat coach, and the coach will stop at intervals on request, for children and loo stops. It may be necessary for our transfers to be shared by other Tour Operators from time to time. In the case of extreme weather, or at peak times it may be necessary for your transfer to depart earlier than normally scheduled. You will be informed of this in resort. Please be aware that these transfer times are a guide only and have been calculated under normal driving conditions in a minibus at 100kmph (62.5mph). Factors such as heavy traffic, extra bus stops (for the loo & refreshment), feeder transport and adverse weather conditions may lengthen transfer times. Many of our transfers are subcontracted to third party coach companies and so we cannot guarantee their prompt arrival or any shortfalls in supply. Private cars or minibuses are also used for transfers and feeder transfers, however sometimes it may be necessary to share a transfer with another Operator, especially with awkward flight times or delays. *The airport wait time may be further lengthened due to unforeseen problems with incoming flights and/or baggage delays.

For the majority of our programme, we operate a Sunday to Sunday changeover in order to try and avoid the nightmare of airport confusion and transfer day traffic jams always associated with Saturday flying!

Driving out to resort often has the benefit of an extra day or two in resort as well as increased flexibility over luggage and travel times. For driving, all our resorts are approximately 600 miles from Calais, or an 8 to 9-hour drive with rest stops on the French side. Self-travel prices can be obtained from our website or one of the sales representatives.

In line with all other major winter sports operators, we ask that you register your bikes with us at the time of booking at a cost of £80 return, subject to the airline’s surplus baggage policy and availability. A £8 charge will also have to be met in order to secure your bike on the coach or minibus transfer. This is due to the extra costs involved in handling, and to cover for extras such as racks and trailers if necessary. In the event racks and trailers are not used there will be no refunds. If you do not pre-book, there may be a higher charge per bike at the airport and we cannot guarantee that your equipment will be accepted. Each plane has a limited amount of space for bikes and this is allocated on a first come first served basis. We strongly advise that you book your equipment with us at the earliest opportunity. Please note that bike boxes/bags count as oversized sporting equipment and must be paid for as carriage, regardless of whether this is your only item of checked baggage. The weight limit is generally 32 kilos p/person. This information is given as a guide only, please check directly with the airline for any changes in carriage charges or weight allowances.

Please ensure that you check in at least 2 to 2.5 hours prior to departure. Check-in desks are now open 2.5 to 3 hours prior to departure times in busy or peak periods. Remember to allow enough time for parking and any airport shuttles. We do not have a representative at the UK airport however all guests are met in Geneva by our Company representatives on arrival and before being transferred back to resort on a private transfer with all luggage (including bikes). It is our guests’ responsibility to ensure that they make their outbound flight departure from the UK and so we ask you to be at the airport at least 2 hours prior to departure. (3 hours in peak periods). If you fail to check in on time then the airline may refuse to allow you to board the flight. Please inform our French office as soon as possible if you have missed your flights (tel: 0033 479 00 44 45).

You can make alterations to your proposed itinerary at any time prior to booking. After the booking has been made we will do our best to make alterations, provided that we receive written request from the Group Leader (the person that completed the booking form). If we can make a change then you will be provided with a quote for any additional costs plus our administrative fee of £30 per person per change. This fee is due for all changes, and by way of example (and not by limitation) this will include: name change and incorrect spelling on the booking form, date change, flight change, addition of ski or bike carriage. The price of your new holiday arrangements will be based on the prices that apply at the time you ask for the change. These prices may not be the same as when you booked the holiday. Please note that some airline tickets cannot be changed and some incur considerable cost. Some accommodation is booked according to the number of people staying. E.g. If one of your group cancels so that fewer people share the accommodation, then the cost for each of the remaining group members may increase.

We supply one towel per person per week, and two towels for some hotels. Towels are not provided for leisure facilities such as swimming pools or Sauna/hot tub.

You may check into you hotel/chalet room on the first day of your holiday (arrival day) after 16.00. All hotel/chalet bedrooms must be vacated by 10.00 on the day of departure. Our hard-working staff have a big job to do on changeover day so we kindly ask departing guests allow them the space they need to do their jobs!

For arriving guests, there may be some disarray throughout much of the arrival day, with staff cleaning rooms and public areas from the previous week’s guests. Properties may not be fully cleaned and ready until after 18.00 and so we would ask earlier arrivals to be especially appreciative of this.

All of our chalets are offered for private occupancy or shared use. Chalets attract a mix of sociable and likeminded guests where convivial evenings around a dinner table always abound! Chalets are therefore ideal for couples, families and small groups of friends to join on a shared basis.

We are always careful with mixing large groups with couples or families in our chalets, so the guest make-up is as harmonious as possible.

Of course we cannot guarantee personalities, but we do ask that guests understand the social situation of a shared smaller property in which we promote friendliness and a warm welcoming atmosphere at all times. Do ask our sales staff for advice when booking.

In our catered chalets (not hotels) we offer free and unlimited wine (a house red and white) with dinner up until the dessert or coffee is served.
Please refer to the “What’s Included” sections on the pricing tabs of the accommodation pages on our website.

Our properties do not have washing machines, but there are launderette facilities in resort.

If you have booked a half-board catered property your day starts with a hearty cooked and continental breakfast served between 8am and 9.30am.

An afternoon tea of freshly baked cakes / biscuits and tea or coffee will be served from 4.30pm.

Dinner is a nutritious and home cooked three courses, served 6 nights a week, (7 nights in some hotels), from around 7.30- to 8pm. Earlier kids mealtimes can be requested. Un-limited complimentary house wines are offered with dinner in all our catered chalets, (not hotels). In the event of a late arrival your first night’s evening meal may be a main course only, or a light buffet.

For one day a week (staff day off) there is no evening meal leaving you free to explore the local restaurants and breakfast is continental-only and normally laid out for you to self-serve. For property-specific information, please refer to the “What’s Included” sections on the pricing tabs of the accommodation pages on our website.

Our hard-working staff get one day off a week, which usually falls on a Wednesday. On this day breakfast and afternoon tea are laid out for a self-serve basis and in the evening dinner is not provided leaving you free to explore the local restaurants. On arrival do ask your rep to help with pre-booking a restaurant, which is advisable if you are a group leader.

All activities still run as normal on “staff day off” as they are generally run by third party suppliers. You may find limitations on the running of our own Kids Club, bike workshops (mechanic support) and our own Active Reps on this day, but you can still do almost all resort activities as normal.

All hotels and most of our chalets will have a communal Wi-Fi box for guests to access. Reception is stronger in the communal areas, but may be weak or non-existent in bedrooms.

Please refer to the property pages on our website for more detailed information.

If you stay in our catered chalets with a free Active Pack then you can have access to the same free bike hire and mechanic/workshop facilities or Pro Bike hire benefits as our hotel guests. Chalets do not generally house bike workshops so you may have to walk to one of our main hotels to pick up and store bikes securely or visit mechanics and workshops.
Jet wash and bike storage facilities will be included as per the chalet specification. View chalet pages for more.

You may book any of our chalets for private use, or you may share as normal with other guests. If your group size falls short of the chalet capacity then you may pay for empty beds to gain sole-occupancy.

Do speak with our sales advisors who will provide a best-quote for you to take a chalet for private-use or join one on a shared basis.

Chalets do not have hairdryers and for hotels please email admin@alpineelements.co.uk

Our chalets offer a more personalised service from our staff and you can share with a closer-knit group of like-minded alpinists; your chance to make some great friendships during your stay!

Expect home-from-home environment and a warm welcome with the usual great Alpine Elements formula of good food and wine. Just like our hotels but on a smaller scale really!

(a) In the unlikely event that you have a complaint about the facilities and services forming part of this contract you must tell us soon as possible whilst you are still on holiday & complete a customer service form so that we may assess your complaint and take such action to address it as is justifiable in all the circumstances. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

(b) In addition you must put any complaint in writing as soon as you return home and in any event so that it reaches us within 28 days of your return so that we might be in a position to make reasonable enquiries about it.

(c) Because it is difficult for us to investigate complaints after the passage of time you agree that in all cases (except only those involving personal injury or death) where a complaint is not received in writing at the address in clause 1 within 28 days beginning on the day of your return to the UK, Alpine Elements shall not be liable to pay any compensation in respect of such complaint.

(d) As a Member of ABTA (membership number Y3374), we are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of this contract. The scheme is arranged by ABTA and administered independently. It is a simple and inexpensive method of arbitration on documents alone with restricted liability on you for costs. The upper limit on claims is £5,000 per person and £25,000 per booking form. The scheme does not apply to claims which are solely in respect of physical injury or illness or their consequences. It can however deal with claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. For injury and illness claims, you can request the ABTA Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

(a) In the unlikely event that you have a complaint about the facilities and services forming part of this contract you must tell us soon as possible whilst you are still on holiday & complete a customer service form so that we may assess your complaint and take such action to address it as is justifiable in all the circumstances. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

(b) In addition you must put any complaint in writing as soon as you return home and in any event so that it reaches us within 28 days of your return so that we might be in a position to make reasonable enquiries about it.

(c) Because it is difficult for us to investigate complaints after the passage of time you agree that in all cases (except only those involving personal injury or death) where a complaint is not received in writing at the address in clause 1 within 28 days beginning on the day of your return to the UK, Alpine Elements shall not be liable to pay any compensation in respect of such complaint.

(d) As a Member of ABTA (membership number Y3374), we are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of this contract. The scheme is arranged by ABTA and administered independently. It is a simple and inexpensive method of arbitration on documents alone with restricted liability on you for costs. The upper limit on claims is £5,000 per person and £25,000 per booking form. The scheme does not apply to claims which are solely in respect of physical injury or illness or their consequences. It can however deal with claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. For injury and illness claims, you can request the ABTA Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

Alpine Elements Ltd is a licensed ATOL holder and ABTA member. ATOL – 6435 | ABTA – Y3374. If you book a package holiday without flights, it is protected by our ABTA bond.

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the Services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you).

You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”

“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable).

You also agree that any such claims may be re-assigned to another body if that other body has paid sums you have claimed under the ATOL scheme.” Remaining Balance Payments With your holiday confirmation, you will be sent a link to our Client Area where you can pay your balance online via our secure server. It is cheaper to pay online than by phone. You may pay by cheque for no fee, so long as your date of departure permits.

Pay online: £0 debit 2.5% credit card

We provide full protection for our package holidays.

(a) For flight-based holidays, this is through our Air Travel Organiser’s Licence number 6435. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

(b) When you buy a package holiday that does not include a flight, protection is provided by way of a bond held by ABTA (number Y3374). For further information, please see www.abta.com.

Alpine Elements Ltd. includes the brand names Alpine Elements and Ocean Elements.

Alpine Elements Ltd is a licensed ATOL holder and ABTA member. ATOL –6435 | ABTA –Y3374. If you book a package holiday without flights, it is protected by our ABTA bond.

When you buy an ATOL-protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

“We, or the suppliers identified on your ATOL Certificate, will provide you with the Services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).” “If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”

Remaining Balance Payments - With your holiday invoice you will be sent a link to our Client Area where you can pay your balance online via our secure server. It is cheaper to pay online than by phone. Pay online: no charge for debit cards/2.5% for credit card payments. Pay over the phone: £2 charge for debit cards/3.5% for credit card payments. You may also pay by cheque (at least three weeks prior to departure) or by bank transfer at least one week before departure (quoting your booking reference number).

We provide full protection for our package holidays.

(a) For flight-based holidays, this is through our Air Travel Organiser’s Licence number 6435. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

(b) When you buy a package holiday that does not include a flight, protection is provided by way of a bond held by ABTA (number Y3374). For further information, please see www.abta.com.

Alpine Elements Ltd. includes the brand names Alpine Elements and Ocean Elements.

Yes you can! We offer breaks in Morzine and Les Gets from Tuesday or Wednesday to Sunday and we can provide flights and transfers. These are not bookable on-line so please call our sales team for a best-quote now!

Short breaks do not include white water rafting or guided bike rides or walks with your free Active Pack. We only include bike hire (3 days) and a multi pass for resort based activities and a pedestrian lift pass.

Almost all our holidays come with a free package of activities that we provide and will give you more than enough free activities for your week away. For a full list of inclusive (free) activities please refer to our Active Pack pages on each resort or destination page.

Our resorts are located in the French Alps which is quite far south, about the same latitude as La Rochelle and Bordeaux, or 5-6 hours further south than Paris.

<br<They have excellent sunshine records and sunny and the temperatures can get very high - regularly into the 40’s, (celcius).

Our northern resorts (Morzine, Les Gets) are more temperate and do get the odd rain shower, but such are often short lived and it will generally brighten up again quite quickly.

The southern resorts of Tignes and Val d’isere have a very high sunshine record with 300+ days of sunshine a year, so the summers are very dry!

Do ensure you bring sun cream, sun hats, water bottles and a light rain mac is a great addition to your back pack.

We always advise booking up as soon as you can... But why?

Well, our chalets and hotels are always full between July 1st and September 5th so don’t leave it too late to book and get the best rooms.
And flights get scarce! Remember that our prices tend only to go UP in cost (rather than down) as they are dependent on the “live” flights availability (like Easyjet).
Therefore as flights become less available, their cost goes up and our holidays often go up as well.

So we always advise booking up as soon as you can!

Yes, the tuition yacht is fully coded under MCA (Maritime and Coastguard Authority) for tuition charter. All our yachts are fitted with full safety equipment which is also surveyed by the Greek Port Authority to conform: Areas include lifejackets, life raft, Epirb, Flares and all safety equipment

You need to be reasonably fit to clamber on and off yachts, but not super-fit!

Our tuition yacht has 3 double sleeping cabins. One is normally reserved for the skipper, but arrangements can be made [for private tuition yacht bookings] to have the skipper sleep on our lead boat.

Our chief instructor teaches all our pupils on our Vassiliki tuition yacht. He is a Yacht Master Instructor with over 60,000 miles sailing experience during his 40 years of sailing. He is able to teach all levels up to Yacht Master, and he’s an extraordinarily nice chap, very patient, sociable and easy to get along with.

The tuition yacht can take up to 5 pupils, but we often sail with 3-4 pupils

Our tuition yacht is provisioned for breakfast and a light lunch each day, and you can bring along any extra snacks and nibbles. In the evening, your instructor knows the best tavernas for an evening meal. As a crew member you will be expected to help with the food preparation and general domestic duties aboard the yacht.

When you book a liveaboard course, the price includes a shared cabin. You can pay a single occupancy supplement to have private use of a double cabin, which is 50%.

The Ionian sea is very calm and sheltered. Seasickness is not something that we experience within our guests. However, if you do suffer from seasickness and even the slightest rocking will set you off, we recommend sticking close to our flotilla route and sailing in the mornings which are always flat calm.

Generally, the yacht will be out on the water, all day between 9 and 5pm with a stop for lunch or chartwork as required

Yes, many guests will rent the yacht privately for their group, even from just 2 people, up to 5 max. We can teach all ages together (at the same time) the Start Sailing, Youth Sailing, Competent Crew, Day Skipper and Coastal Skipper qualifications. Ages start at 10+

• 1-T-shirt per day
• Sun cream and after sun
• Credit cards and euros
• Toiletries
• Sunglasses
• A hat/cap
• 2-3 pairs of swimming shorts/bikinis
• Deck shoes
• Flip flops
• 2 sets of nice evening wear
• 3- pairs of shorts
• Travel documents and passport
• Good book or two
• Medication (if necessary)
• Insect Repellent
• Windproof / waterproof jacket
• Soft-sided duffel bag (no hard suitcases),

The Ionian sea is a calm and sheltered sailing area, with very predictable winds and line-of-sight sailing, which means you can see where you are headed to.

• Mornings F1-2; (Average Wind Speed: 5-8 kts)
• Afternoon F3-4 (Average Wind Speed:10-15Kts)

If you damage the yacht under supervision whilst sailing, then as a pupil under supervision you will not be liable for the damage.

(a) Subject to clause 9 below we accept liability (including liability for injury, illness and death) only for the proper performance of your holiday contract.

(b) Proper performance of your holiday contract means that the facilities and services itemized on your confirmation invoice are provided with reasonable skill and care.

(c) The standard of reasonable skill and care is the standard applicable in the place where the holiday takes place and where you are not able to show that the standard of facilities or services falls below the level required by local regulations, custom and practice you accept that there has been no failure to comply with that local standard.

(d) Standards of accommodation, facilities and safety in general are invariably different and often lower abroad than they are in the UK. It is the standard prevailing at the place where the holiday takes place that is the measure of reasonable care for an Alpine Elements holiday.

(e) We are responsible for making sure that each part of the holiday you book with us which is itemised in the confirmation invoice is provided to a reasonable standard and as was advertised by us (or as changed and accepted by you). If any part of the holiday itemised in the confirmation invoice is not provided as described and this spoils your holiday, we will pay you appropriate compensation (subject to paragraphs 6(f), 6(g) and 6(h) of the terms and conditions).

(f) We have no liability in respect of anything that happens (including injury, illness or death unless in these instances the cause is the direct negligence of Alpine Elements or its employees) outside the scope of this holiday contract and in particular there is no liability under this contract for accidents or complaints arising out of the performance of excursions or activities that do not form part of the pre-arranged holiday you book in the UK before your departure. We are not liable for the standards of public services provided by or for municipal, state or other government authorities in the place where the holiday takes place.

(g) Even where liability might otherwise arise it is accepted that there is none where the cause of the injury, illness, death or other loss and/or damage is the result of any customer’s own fault; the fault of some person unconnected with the provision of the facilities and services within the scope of this contract or arises due to unusual and unforeseeable circumstances beyond our control the consequences of which could not have been avoided even if reasonable care had been exercised or an event which we or our suppliers or subcontractors could not have foreseen or forestalled even with the exercise of reasonable care.

(h) Unless caused by our direct negligence we do not accept liability for any loss or damage to any sports or other equipment of any kind including (but not limited to) skis, snowboards and bicycles. Care of all equipment (including anti-theft and anti-vandalism precautions) is your responsibility.

(i) Equipment to hire, use or borrow is subject always to availability. Equipment can become unavailable at short notice due to breakages, maintenance requirements and fluctuation in demand. It is not possible for us to guarantee the availability of specific equipment for hire in advance of your arrival in resort.

(a) Subject to clause 9 below we accept liability (including liability for injury, illness and death) only for the proper performance of your holiday contract.

(b) Proper performance of your holiday contract means that the facilities and services itemized on your confirmation invoice are provided with reasonable skill and care.

(c) The standard of reasonable skill and care is the standard applicable in the place where the holiday takes place and where you are not able to show that the standard of facilities or services falls below the level required by local regulations, custom and practice you accept that there has been no failure to comply with that local standard.

(d) Standards of accommodation, facilities and safety in general are invariably different and often lower abroad than they are in the UK. It is the standard prevailing at the place where the holiday takes place that is the measure of reasonable care for an Alpine Elements holiday.

(e) We are responsible for making sure that each part of the holiday you book with us which is itemised in the confirmation invoice is provided to a reasonable standard and as was advertised by us (or as changed and accepted by you). If any part of the holiday itemised in the confirmation invoice is not provided as described and this spoils your holiday, we will pay you appropriate compensation (subject to paragraphs 6(f), 6(g) and 6(h) of the terms and conditions).

(f) We have no liability in respect of anything that happens (including injury, illness or death unless in these instances the cause is the direct negligence of Alpine Elements or its employees) outside the scope of this holiday contract and in particular there is no liability under this contract for accidents or complaints arising out of the performance of excursions or activities that do not form part of the pre-arranged holiday you book in the UK before your departure. We are not liable for the standards of public services provided by or for municipal, state or other government authorities in the place where the holiday takes place.

(g) Even where liability might otherwise arise it is accepted that there is none where the cause of the injury, illness, death or other loss and/or damage is the result of any customer’s own fault; the fault of some person unconnected with the provision of the facilities and services within the scope of this contract or arises due to unusual and unforeseeable circumstances beyond our control the consequences of which could not have been avoided even if reasonable care had been exercised or an event which we or our suppliers or subcontractors could not have foreseen or forestalled even with the exercise of reasonable care.

(h) Unless caused by our direct negligence we do not accept liability for any loss or damage to any sports or other equipment of any kind including (but not limited to) skis, snowboards and bicycles. Care of all equipment (including anti-theft and anti-vandalism precautions) is your responsibility.

(i) Equipment to hire, use or borrow is subject always to availability. Equipment can become unavailable at short notice due to breakages, maintenance requirements and fluctuation in demand. It is not possible for us to guarantee the availability of specific equipment for hire in advance of your arrival in resort.

The information and prices in this brochure and on our website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the brochure and prices at time of print regrettably errors can occur, and situations with suppliers can change. You must therefore check all the details of your chosen holiday at the time of booking. During the season we may have to purchase extra flights and services and this may have an effect on the printed brochure price.

Such costs will be mentioned to you at the time of booking. The pictures, maps and chalet room plans within this brochure and on the website are intended as a guide for style and general relevance. Maps are not to scale or completely accurate. Photographs of rooms are intended to give an indication and may vary where furnishings have changed or a partial refurbishment has been completed.

Some details of holidays may change after a brochure has been printed, we will display the most up-to-date information on www.alpineelements.co.uk

If you get an early flight and transfer (and especially important for our short-break guests) or you self drive - then yes it is more than possible to ski on your arrival day and many of our guests do! We often say that if you fly (or drive) you could be skiing by around lunchtime, especially in resorts closest to the airport, like Morzine, Meribel, Chamonix and Les Gets. Our complimentary transfer may not get you in early enough, so do ask our sales team about booking a bespoke transfer for your group.

If you have lift passes booked with us, we will make sure you receive your passes when you arrive at your chalet or hotel, or very soon after.

Buying your Ski Pack extras through us, helps us provide our “On the Snow” service, which only works with our specially selected third party suppliers. Our aim is to get you on the snow faster and with the minimum of fuss when you arrive.We bring your lift pass, lessons and equipment vouchers (if applicable) to you, for arrival. We know the suppliers and we know how to find them and how to handle them, which is often very handy if you have issues or even ‘lost and stolen’ liftpasses.

LIFT PASS: We will collect your lift pass and deliver it straight to you. We’ll also help with lost/stolen* and other general lift pass queries throughout your week. *The lift pass office’s terms and discretion will apply for lost or stolen passes.

LESSONS: We will book your lessons on your behalf with our ‘tried and tested’ suppliers; and help you get started in-resort, because even finding your ski school meeting point on the first morning can be daunting! We also help to assure the quality of lessons is as good as it can be from our trusted suppliers.

SKI & BOARD HIRE: Unless you are buying through Alpinresorts, we will help you get fitted for skis/boards (and find the shop) and we’ll try to ‘fast track’ you through fitting whenever we can. We’ll also help with kit changes or adjustments throughout the week and ensure the quality of service and kit is the best available.

You will be able to purchase Ski Extras, Lessons, Summer Activities & Excursions through us after you have made your initial holiday accommodation reservation, as part of a separate booking contract. As part of our service, we will always contact you directly (after your accommodation reservation has been made) to discuss any requirements for Extras, Lessons, Summer Excursions and Activities, so you don't have to worry about contacting us.

Ski lessons, lift pass and ski or board hire (Ski Packs) are provided by local suppliers or other third parties for whom we act as agents, and are entirely independent of us. They do not form any part of your booking contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. As third party suppliers, their terms and conditions will always apply.

We usually have no onward involvement after booking or reserving your Ski Extras, Lessons, Lift pass, except to help you in resort to find and prepare for your activity, pay the supplier directly (where applicable) or if you have issues with damages to kit or lost/stolen Extras.

Please note, these single component holiday arrangements that we offer and make for you do not constitute a “package” and accordingly, the Package Travel and Linked Travel Arrangements Regulations 2018 do not apply to them.

It is our mission to endeavour to get all guests skiing, whatever the weather! We do have a “Snow Assurance” in place which is designed to give all our guests more peace of mind.

This means that if you book an Alpine Elements or iGOSKI holiday then we will arrange for transport* to another ski area with more than 20% of the runs open if the lift company and ski school decide you are not able to ride or ski the area or resort in which you are staying.

*Transport may require additional payment. Further terms apply so please read our Snow Assurance page for more.

At iGOSKI we cannot guarantee snow, but all our resorts are chosen for their reliable snow records and high altitude ski slopes. Furthermore, 90% of our resorts have glacier skiing which have snow all year round and some are open to summer skiing. Skiable glaciers and high altitude resorts will ensure you can ski a long season under normal conditions and are as snow-sure as you can get!

Yes we will, but only for lift passes bought through us.

Please do not worry. It is entirely normal to be nervous, even if you are a previously qualified skipper. If you are staying with us on a Stay Sail you can take part in our Boat Skills (Yacht Handling) course for 1-day, which is from £145pp. This will teach you mooring/anchoring techniques and refresh your boat handling.

If you’re not on a Stay Sail, then let our yacht team know on arrival and they will take extra care of you. They will ensure you are happy with the yacht controls and help you disembark and moor up at the end of each day.

The Ionian sea is a calm and sheltered sailing area, with very predictable winds and line-of-sight sailing, which means you can see where you are headed to.

• Mornings F1-2; (Average Wind Speed: 5-8 kts)
• Afternoon F3-4 (Average Wind Speed:10-15Kts)

Yes, we do supply lifejackets, although we recommend bringing your own for under 8’s and babies. All our yachts comply with the Greek Port Authority Code of Practice and are inspected by a Naval Architect. They are issued with valid Certificates by a recognised Certifying Authority. All yachts are fitted with full safety equipment which is also surveyed by the Greek Port Authority, to include lifejackets, Flares, life raft and Epirb (where applic).

If you damage a yacht then you will lose an element (or all) of your security deposit, depending on how much damage has been done. Damage deposits are €2,000 to €3,000 and blocked on a credit card for your week. It is processed at the marina base on arrival. In some instances, you can pay a waiver of £250 - £300. We will not charge you for small pieces of inventory, but more serious damage may be chargeable.

If you take our travel option then we will include direct flights, an airport meet and greet in Preveza and your onward transfer to the marina. If you would like to self-travel, then fly to Preveza and pick up a taxi at the airport. There are many available. Yacht handover is between 2pm and 5pm

To hire a yacht anywhere in the Med’ you will need to have (as a minimum) an RYA Day Skipper Practical or ICC qualification (International Certificate of Competence), or a similar certificate. Please bring original paper certificates with you.

If you have none of these, then a two-week Stay Sail holiday to Vassiliki might be your best option. In week one we can train and qualify you with a Day Skipper and ICC, so you can then charter on our flotilla or bareboat in week two.

We have planned our routes to take an average of 3-5 hours sailing each day and to include lunchtime swim stops. In the Northern Ionian at least two days will require 6-7 hours as we cover greater distances. If you want to do more, you can lengthen your sailing each day (as you choose) by taking a less direct route to each new island stopover!

Normally, you will need to reserve a cabin for your skipper and allow for them in your provisioning. To give you more privacy when at anchor then [by special arrangement] we can have the skipper sleep on our lead boat, if you follow our flotilla route.

Your yacht will be covered for Third Party damage, Fire and Theft liability insurance. You will have to This does not include personal accident and medical cover. Each of your crew will need travel/medical insurance to specifically cover sailing. Most policies cover only within territorial waters and/or within 12nm offshore. All our Flotillas meet these requirements. However, it is your choice and you must satisfy yourself that whichever policy you buy, provides the appropriate level of cover for your needs.

(a) Except where personal injury or death results, the maximum limit of our liability for failing to properly perform your holiday contract (including negligent and deliberate failures on the part of ourselves, our servants, agents, suppliers and subcontractors) is twice the total base holiday cost as set out on the confirmation invoice (i.e. the cost excluding any ski-passes, insurance and other extras).

(b) In the event that any claim arises to which an international transport convention applies (such as but not limited to the Montreal Convention in respect of travel by air and the Athens Convention in respect of travel by sea) the amount of compensation payable by us is limited in all circumstances to the limits permitted to the relevant carriers under such transport conventions.

(c) When you travel by air or by sea, your journey may be subject to international transport conventions such as (but not limited to) those mentioned above. You agree that the transport company's own 'Conditions of Carriage' will apply to you on any relevant journey. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of these terms and conditions form part of your contract with us as well as with the transport company. You can ask us or the travel agent booking your holiday to provide you with a copy of any of the conditions applicable to your journey. We will tell you the identity of your air carrier when you book with us and if it is not known at that time or subsequently changes we will inform you as soon as possible and no later than at check-in for your flight (or boarding if it is a connecting flight without check-in).

(d) As tour operators we are not responsible for compensation payments under the Denied Boarding Compensation Regulations.

(e) Flight timings are set by airlines and are also subject to local air traffic control and government restrictions. Flights and all other transport arrangements are subject to weather conditions, maintenance of the means of transport, local security arrangements and other factors including the ability of passengers to check-in on time. All times are therefore estimates and we and our suppliers do not guarantee that any transport will depart or arrive as scheduled. We do not have any liability to you for any delay which may arise as a result of schedule alterations.

(f) In certain circumstances you may have the right to receive subsistence, accommodation costs or compensation from the airline in the event that your flight is delayed or cancelled or you are denied boarding. As tour operators we are not responsible to you for any of these payments. Details of your rights are publicised at airports within the EU and are also available directly from the airlines affected.

(a) Except where personal injury or death results, the maximum limit of our liability for failing to properly perform your holiday contract (including negligent and deliberate failures on the part of ourselves, our servants, agents, suppliers and subcontractors) is twice the total base holiday cost as set out on the confirmation invoice (i.e. the cost excluding any ski-passes, insurance and other extras).

(b) In the event that any claim arises to which an international transport convention applies (such as but not limited to the Montreal Convention in respect of travel by air and the Athens Convention in respect of travel by sea) the amount of compensation payable by us is limited in all circumstances to the limits permitted to the relevant carriers under such transport conventions.

(c) When you travel by air or by sea, your journey may be subject to international transport conventions such as (but not limited to) those mentioned above. You agree that the transport company's own 'Conditions of Carriage' will apply to you on any relevant journey. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of these terms and conditions form part of your contract with us as well as with the transport company. You can ask us or the travel agent booking your holiday to provide you with a copy of any of the conditions applicable to your journey. We will tell you the identity of your air carrier when you book with us and if it is not known at that time or subsequently changes we will inform you as soon as possible and no later than at check-in for your flight (or boarding if it is a connecting flight without check-in).

(d) As tour operators we are not responsible for compensation payments under the Denied Boarding Compensation Regulations.

(e) Flight timings are set by airlines and are also subject to local air traffic control and government restrictions. Flights and all other transport arrangements are subject to weather conditions, maintenance of the means of transport, local security arrangements and other factors including the ability of passengers to check-in on time. All times are therefore estimates and we and our suppliers do not guarantee that any transport will depart or arrive as scheduled. We do not have any liability to you for any delay which may arise as a result of schedule alterations.

(f) In certain circumstances you may have the right to receive subsistence, accommodation costs or compensation from the airline in the event that your flight is delayed or cancelled or you are denied boarding. As tour operators we are not responsible to you for any of these payments. Details of your rights are publicised at airports within the EU and are also available directly from the airlines affected.

It is your responsibility to ensure that any Equipment or hire bikes loaned or sold to you are suitable and sufficient for your purposes and in good condition and working order to the best of your knowledge, and to report any concerns you have about any malfunction or fault immediately to our staff. This includes sundry items such as (but not limited to) helmets, pads and armour.

It is your responsibility to read, understand and abide by our ‘Bikers Code’ and the conditions set within our ‘Mountain bike and Equipment Handover Form’, with particular attention drawn to the Allowable Use of bikes. You will indemnify Alpine Elements against all claims, liabilities, loss, damage, expense, interest and costs, whether direct or indirect that Alpine Elements may suffer as a result of you causing injury, loss or damage. This Form and the Bikers Code booklet will be handed to you on handover of any Equipment or hire bikes. If you require a copy please speak to reception or one of our Active Reps.

It is also your responsibility to ensure you have adequate Insurance Cover for the various activities included within our Active Packs or referred to in this disclaimer and for any other Additional Activities you may choose to take part in.

All activities and excursions sold in the resort or included within our Free Active Packs, such as but not limited to, White Water Rafting, Canyoning, Climbing (etc) are run by third party suppliers for whom Alpine Elements act as Agents. Their Terms and Conditions will apply. As such, these activities will not form part of your package holiday contract with us. We advise that you request a copy of the supplier’s Terms and Conditions on arrival from your host or hotel reception if you wish to clarify the legal terms applicable to the contract governing the excursion.

All additional activities, (not contained within our Active Packs), must be booked and paid for in resort with our Activity Reps who will give recommendations whilst helping you plan your week. The availability of activities is generally excellent and guests can almost always take part in their chosen activity. Some activities take place on set days and if an activity is ever cancelled, you will be offered an alternative activity of similar value or a refund in resort.

You accept and understand that mountain biking and other mountain sports and water sports such as (but not limited to) White Water Rafting, Canyoning, Climbing and Mountain biking (etc) are hazardous activities. You accept the risks for death and injury and it is your responsibility to ensure that you have the required level of insurance cover, fitness and skill to participate in such activities. If you are traveling with children, they remain your responsibility, and the onus is on you to decide whether they are able to take part in the activities with or without parental supervision. You will exercise due care and attention at all times.

Most of our holidays come with a free standard Active Pack for your week away. Activities included within each Active Pack will vary by resort, please refer to individual resort pages for what each resort includes. Our free Active Packs are only available for our weekly guests, staying in Alpine Elements Hotels and Chalets and must be booked on arrival in resort.

Limited activities are available 12th June, 19th June & 28th August.

To receive your free Active Pack in resort you must book one for each person via the Booking form and Disclaimer that you will be given in resort on arrival. We regret that we cannot supply any Active Packs unless this form is completed and our Terms & Conditions agreed prior to departure. Our Active Packs are complimentary packages of activities which we offer for no extra charge, and all activities with the exception of Bike Hire are run by 3rd Party suppliers for whom we act as agents. The activities included in Active packs or Multipasses will not form part of your package holiday contract with us.

Active Packs are not offered with the Chalet Seigneurie, Chalet Timeris & self-catered chalets.

We have maintained all our Equipment and hire bikes loaned to you, to at least the manufacturer’s recommended standard. We assure you that the Equipment and hire bikes, (contained within Active Packs or sold separately), are suitable for their designated use at the start of the complimentary loan period. You must inform us of any damages as they occur so that we can return the Equipment and/or hire bike to its recommended standard for you to continue to use. We are responsible if someone is injured or dies as a result of our negligence.

The Magic Pass pass, Sportignes pass or Summer Gift pass, (Cadeaux Ete), are provided by the Morzine-Les Gets, Tignes and Val d’isere Tourist Offices respectively, and their terms and conditions will apply. As such, these activities will not form part of your package holiday contract with us. Alpine Elements merely act as agents and will collect these passes from the Tourist Offices and deliver them to you, for your convenience. Our clients must understand that there are risks involved with the activities contained in our programme, and on these Multi Activity passes. We advise that you request a copy of the supplier’s Terms and Conditions on arrival from your Active Rep or hotel reception if you wish to clarify the legal terms applicable to the contract governing the Multi Activity pass.

(a) Your holiday contract is made between Alpine Elements Ltd. (company number 4782131) of York Court, Alt Grove, London SW19 4DZ (“Alpine Elements” or “We/Us”) and all persons named on the booking form (“You”).

(b) The person who signs the booking form (or completes it online) does so as agent for all persons named on it and by signing, the signatory warrants that he has authority to sign on behalf of all persons named on the booking form and acknowledges that these terms and conditions apply to all such persons.

(c) When the signed booking form is sent to Alpine Elements whether directly or by a travel agent on your behalf this constitutes an offer to purchase the facilities and services specified on the booking form.

(d) No contract comes into effect until that offer is accepted by Alpine Elements which is only when the Confirmation Invoice is received by you. No Confirmation Invoice will be sent to you unless all necessary deposits have been paid and Alpine Elements is satisfied that all relevant persons are covered by appropriate activity insurance. You should note that it is agreed that no contract comes into effect until the Confirmation Invoice is received and in particular there is no contract following a telephone “booking”.

(e) The holiday contract is for the provision of the facilities and services itemized on the Confirmation Invoice, save where a facility or service is marked as a “Special Request/SR” in which case performance of that facility or service cannot be guaranteed although we will do our best to supply it.

(f) It is your responsibility to check that the details set out on the confirmation invoice are correct and to notify Alpine Elements as soon as is practicable in the event that the details are incorrect.

(g) This holiday contract does not include any facilities, services, activities or excursions that you book and pay for after receipt of the confirmation invoice (“additional activities”). These additional activities are provided by separate contracts but care should be taken to note at the time additional activities are booked who it is that is agreeing to provide you with such additional activities, This will not always be Alpine Elements.

(a) Your holiday contract is made between Alpine Elements Ltd. (company number 4782131) of York Court, Alt Grove, London SW19 4DZ (“Alpine Elements” or “We/Us”) and all persons named on the booking form (“You”).

(b) The person who signs the booking form (or completes it online) does so as agent for all persons named on it and by signing, the signatory warrants that he has authority to sign on behalf of all persons named on the booking form and acknowledges that these terms and conditions apply to all such persons.

(c) When the signed booking form is sent to Alpine Elements whether directly or by a travel agent on your behalf this constitutes an offer to purchase the facilities and services specified on the booking form.

(d) No contract comes into effect until that offer is accepted by Alpine Elements which is only when the Confirmation Invoice is received by you. No Confirmation Invoice will be sent to you unless all necessary deposits have been paid and Alpine Elements is satisfied that all relevant persons are covered by appropriate activity insurance. You should note that it is agreed that no contract comes into effect until the Confirmation Invoice is received and in particular there is no contract following a telephone “booking”.

(e) The holiday contract is for the provision of the facilities and services itemized on the Confirmation Invoice, save where a facility or service is marked as a “Special Request/SR” in which case performance of that facility or service cannot be guaranteed although we will do our best to supply it.

(f) It is your responsibility to check that the details set out on the confirmation invoice are correct and to notify Alpine Elements as soon as is practicable in the event that the details are incorrect.

(g) This holiday contract does not include any facilities, services, activities or excursions that you book and pay for after receipt of the confirmation invoice (“additional activities”). These additional activities are provided by separate contracts but care should be taken to note at the time additional activities are booked who it is that is agreeing to provide you with such additional activities, This will not always be Alpine Elements.

All holiday prices quoted on this website, or in any of our promotional literature may be subject to supplements. Any offers or discounts advertised, (including discount codes), may be withdrawn without notice and at any time. Offers and discounts cannot be applied retrospectively and cannot necessarily be combined.

(a) Subject to the special rules for extras in clause (g) below, if you cancel your holiday the following sums remain due to us. This is because we will have made arrangements for you and incurred expenses as a result. Whilst we may be able to se-sell your holiday you recognize that we would have been able to sell any subsequent purchaser a holiday irrespective of your cancellation in addition to your holiday.

Cancellation Period Balance due to us More than 120 days pre-departure Loss of deposits 119 – 84 days 30% of holiday cost or the loss of the deposit, whichever is the greater sum 83 – 42 days 50% of holiday cost or the loss of deposit, whichever is the greater sum. 41 – 14 days 80% of holiday cost Less than 14 days The full holiday cost (including extras)

(b) Any cancellation must be notified to us in writing at the address stated in clause 1 above and the date of cancellation will be deemed to be 2 days after the date of the post mark on your letter of cancellation. Telephone cancellations are not accepted.

(c) You may request that changes be made to your holiday at any time. We will try our best to accommodate such requests but cannot guarantee that we will be able to do so. Requests for changes should be made in writing by the person who signed the booking form.

(d) If we are not able to accommodate a request for changes the holiday contract remains in place unless and until cancelled by you.

(e) If we are able to accommodate the requested changes we will notify you by sending you an amended Confirmation Invoice and the holiday will be priced as of the date of the amended Confirmation Invoice which will be substituted for that referred to in clause 1 above. However, cancellation charges are to be calculated from the date of the original Confirmation Invoice.

(f) The changing of names or other details on booking forms and contracts causes inconvenience and often gives rise to additional charges being incurred by us (e.g. in the changing of ticketing and accommodation details). In the event that a change is requested by you and we are able to accommodate that change it is agreed that an administrative charge of £30 per change is reasonable.

(g) Special rules apply to the cancellation of extras such as pre-paid equipment hire, ski lessons & lift passes. Any cancellation of extras within 14 days of departure is subject to a 100% charge . Cancellation between 14 & 28 days pre-departure is subject to a 30% charge. Refunds are not available in respect of extras that are booked but not used.

(a) Subject to the special rules for extras in clause (g) below, if you cancel your holiday the following sums remain due to us. This is because we will have made arrangements for you and incurred expenses as a result. Whilst we may be able to se-sell your holiday you recognize that we would have been able to sell any subsequent purchaser a holiday irrespective of your cancellation in addition to your holiday.

Cancellation Period Balance due to us

More than 120 days pre-departure Loss of deposits

119 – 70 days 30% of holiday cost or the loss of the deposit, whichever is the greater sum

69 – 42 days 50% of holiday cost or the loss of deposit, whichever is the greater sum.

41 – 14 days 80% of holiday cost

Less than 14 days The full holiday cost (including extras)

(b) Any cancellation must be notified to us in writing at the address stated in clause 1 above and the date of cancellation will be deemed to be 2 days after the date of the post mark on your letter of cancellation. Telephone cancellations are not accepted.

(c) You may request that changes be made to your holiday at any time. We will try our best to accommodate such requests but cannot guarantee that we will be able to do so. Requests for changes should be made in writing by the person who signed the booking form.

(d) If we are not able to accommodate a request for changes the holiday contract remains in place unless and until cancelled by you.

(e) If we are able to accommodate the requested changes we will notify you by sending you an amended Confirmation Invoice and the holiday will be priced as of the date of the amended Confirmation Invoice which will be substituted for that referred to in clause 1 above. However, cancellation charges are to be calculated from the date of the original Confirmation Invoice.

(f) The changing of names or other details on booking forms and contracts causes inconvenience and often gives rise to additional charges being incurred by us (e.g. in the changing of ticketing and accommodation details). In the event that a change is requested by you and we are able to accommodate that change it is agreed that an administrative charge of £30 per change is reasonable.

(g) Special rules apply to the cancellation of extras such as pre-paid equipment hire, ski lessons & lift passes. Any cancellation of extras within 14 days of departure is subject to a 100% charge . Cancellation between 14 & 28 days pre-departure is subject to a 30% charge. Refunds are not available in respect of extras that are booked but not used.

(a) It is a condition of your holiday contract that you have adequate insurance cover, and it is your responsibility to ensure that you and all the persons named on the booking form have adequate and specialist insurance to cover all the activities to be undertaken on the holiday whether as part of this contract or otherwise including insurance for injury, loss and damage you may cause as a result of your holiday activities.

(b) Please remember that ordinary travel insurance does not usually cover vigorous or potentially dangerous activities including (but not limited to) skiing, snow-boarding, mountain biking sailing, windsurfing, cycling, watersports and other activities and sports.

(c) Alpine Elements is not an insurance specialist, consultant or broker and although we can help you to arrange insurance cover that has been recommended to us as being suitable for activities included in an Alpine Elements holiday it remains your responsibility to ensure that you have the appropriate cover and all the necessary policy documents.

(d) Where you have or intend to hire, borrow or use equipment during your holiday, it is a condition of this contract that you carry adequate insurance cover in the event that your use of equipment causes damage to the equipment, other persons or their property. Please see clause 11 for further details.

(e) Your contract of insurance is with the insurer not with Alpine Elements.

(f) Because of the active nature of Alpine Elements holidays we reserve the right to refuse any customer access to any activity in respect of which we are not satisfied there is proper insurance cover.

(a) It is a condition of your holiday contract that you have adequate insurance cover, and it is your responsibility to ensure that you and all the persons named on the booking form have adequate and specialist insurance to cover all the activities to be undertaken on the holiday whether as part of this contract or otherwise including insurance for injury, loss and damage you may cause as a result of your holiday activities.

(b) Please remember that ordinary travel insurance does not usually cover vigorous or potentially dangerous activities including (but not limited to) skiing, snow-boarding, mountain biking, sailing, windsurfing, cycling, watersports and other activities and sports.

(c) Alpine Elements is not an insurance specialist, consultant or broker and although we can help you to arrange insurance cover that has been recommended to us as being suitable for activities included in an Alpine Elements holiday it remains your responsibility to ensure that you have the appropriate cover and all the necessary policy documents.

(d) Where you have or intend to hire, borrow or use equipment during your holiday, it is a condition of this contract that you carry adequate insurance cover in the event that your use of equipment causes damage to the equipment, other persons or their property. Please see clause 11 for further details.

(e) Your contract of insurance is with the insurer not with Alpine Elements.

(f) Because of the active nature of Alpine Elements holidays we reserve the right to refuse any customer access to any activity in respect of which we are not satisfied there is proper insurance cover.

(a) Prices we advertise are accurate at the date published, but we reserve the right to change prices from time to time. Prices can go up or down. We will be able to tell you or your travel agent the up-to-date price of your chosen travel arrangements and of any other services advertised by us before confirming your booking.

(b) Right to surcharge: Changes in exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges.

We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.

Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

(c) Please note as set out in paragraph 1 above that no contract comes into effect until the Confirmation Invoice is received by you. This will not happen if you do not pay any required deposit. For weekly customers we require a deposit of £175 per person plus an insurance premium (if insurance is purchased through Alpine Elements). Bookings for extended holidays may have higher deposits the details of which will be notified at the time of booking.

(d) Unless the payment information on your Confirmation Invoice makes specific alternative provision (in which case it is that information which applies) payment of any balance due for cost of the holiday must be made at least 10 weeks before the holiday departure date. If the booking is made 10 or fewer weeks before the departure date then the holiday must be paid for in full at the time of booking. Customers paying deposits by credit or debit card will have any balance of the holiday price automatically debited at the appropriate time but Alpine Elements will give you 24 hours notice by email to remind you of this. Please note payment made online by credit or debit card incurs up to 2.5 % additional charge and we accept a maximum of 3 cards per party of 10 persons.

(e) Any failure to pay a required deposit or balance as required by these terms and conditions or as specified on your Confirmation Invoice will be treated as an automatic cancellation by you (on behalf of all persons named on the booking form) of the holiday contract.

(f) In the event of an automatic cancellation within (e) above any deposit paid is not refundable and you may be liable to pay some or all of the balance due on the price of the holiday.

(g) The person who signs the booking form is responsible for ensuring that the whole holiday price (including any deposits) is paid when required.

(a) Prices we advertise are accurate at the date published, but we reserve the right to change prices from time to time. Prices can go up or down. We will be able to tell you or your travel agent the up-to-date price of your chosen travel arrangements and of any other services advertised by us before confirming your booking.

(b) Right to surcharge: Changes in exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

(c) Please note as set out in paragraph 1 above that no contract comes into effect until the Confirmation Invoice is received by you. This will not happen if you do not pay any required deposit. For weekly customers we require a deposit of £175 per person plus an insurance premium (if insurance is purchased through Alpine Elements). Bookings for extended holidays may have higher deposits the details of which will be notified at the time of booking.

(d) Unless the payment information on your Confirmation Invoice makes specific alternative provision (in which case it is that information which applies) payment of any balance due for cost of the holiday must be made at least 10 weeks before the holiday departure date. If the booking is made 12 or fewer weeks before the departure date then the holiday must be paid for in full at the time of booking. Customers paying deposits by credit or debit card will have any balance of the holiday price automatically debited at the appropriate time but Alpine Elements will give you 24 hours notice by email to remind you of this. Please note payment made online by credit or debit card incurs up to 2.5 % additional charge, we accept a maximum of 3 cards per party of 10 persons.

(e) Any failure to pay a required deposit or balance as required by these terms and conditions or as specified on your Confirmation Invoice will be treated as an automatic cancellation by you (on behalf of all persons named on the booking form) of the holiday contract.

(f) In the event of an automatic cancellation within (e) above any deposit paid is not refundable and you may be liable to pay some or all of the balance due on the price of the holiday.

(g) The person who signs the booking form is responsible for ensuring that the whole holiday price (including any deposits) is paid when required.

Alpine Elements reserves the right to recover the cost of breakages or damage caused by you and your party regardless of whether these are accidental or not. If you have caused any damage you will be invoiced for the cost of replacement or repair and this amount will be payable by the party leader prior to departure. In the unfortunate case of something being damaged, lost or stolen, all instances should be reported to reception. For insurance claims, guests will be required to head to a local police station to fill out a form to present to their insurance company for any claims. Alpine Elements cannot be held responsible for the loss or theft of any personal belongings in any hotel, chalet or apartment booked with Alpine Elements.

Ski lockers are provided with some chalets/ hotels, but are not guaranteed. Please note: Ski lockers can be a target for thieves and Alpine Elements cannot be held responsible for the loss, damage or theft to any equipment left in the lockers throughout your stay. Please have appropriate insurance.

It is your responsibility not ours:

(a) to check that tickets, vouchers and travelers match and that every person on the booking form has appropriate travel documentation (including valid passports & visas), photo-identification and insurance so that each person on the booking form is entitled to enter the country where the holiday is to take place;

(b) to check that the details on the Confirmation Invoice (including any extras such as ski lift passes & ski lessons) reflect what you wanted to book;

(c) to ensure that everyone is at the right airport in time to check-in and that transfer transport used from airport to accommodation and back will arrive in sufficient time;

(d) to look after your own baggage & equipment & ensure that you are carrying no more than the permitted allowance;

(e) to take care of the accommodation in which you stay and any equipment you hire or borrow during your holiday and in particular to take reasonable care to avoid being the cause of any accident during the course of your holiday activities;

(f) to ensure that any equipment you use whether hired, borrowed or your own (irrespective of whether it is supplied as part of this contract) is suitable and sufficient for your purposes. In hiring, lending or allowing you to use equipment we and our suppliers do not take any responsibility to assess your experience, ability or suitability to use the equipment or to advise you whether the equipment is suitable or appropriate for you or your needs. It is also your responsibility to ensure that equipment is in good condition & working order and to report any concerns you have about any malfunction or fault immediately to the supplier;

(g) you are responsible for any damage to or theft or loss of any equipment hired or borrowed during your holiday as well as damage you cause to other persons or their property or equipment and you will indemnify Alpine Elements against all claims, liabilities, loss, damage, expense, interest and costs whether direct or indirect that Alpine Elements may suffer or incur as a result of you or any person on the booking form causing injury, loss or damage to other persons or property.

(h) It is a condition of hiring, borrowing or use of any equipment during your holiday that you carry adequate insurance cover against the risk that as a result of your use of equipment you cause damage either to the equipment or to other persons and/or their property. Please see Clause 3 for further details regarding insurance.

(i) to provide us with your detailed and accurate contact information so that we can keep you informed about your holiday plans;

(j) to make your room allocation requests or preferences clear to reduce the risk of errors;

(k) to provide clear and detailed information to us if any child undertaking any of our holiday activities suffers form any allergy , illness or disability;

(l) to recognize that many holiday activities are vigorous & adventurous and/or involve some incidental risk of injury & it is your responsibility to ensure that you have the required level of fitness and skill to participate in such activities. In particular if you are traveling with children they remain your responsibility and you should exercise care in deciding whether your children are capable or undertaking the activities that are selected for or by them. Our local staff and suppliers are not teachers or child minders and are not to be considered in loco parentis;

(m) to inform any guide, supervisor , representative or instructor immediately in the event that you consider any activity to be unsafe or inappropriate for yourself or any other person participating.

(n) to behave responsibly when participating in sailing and other watersports activities. Whilst support boats are often available for teaching, training and general assistance for participants in watersports and sailing, they are not a rescue or emergency service and are not always crewed by qualified instructors or rescuers. We and our suppliers are not responsible to provide emergency or rescue services to you whilst participating in sailing or watersports.

(o) to provide our suppliers with accurate information regarding your sailing qualifications and experience during your initial assessment and to raise any concerns or questions you may have regarding the usage of the yacht at your training sessions.

It is your responsibility not ours:

(a) to check that tickets, vouchers and travelers match and that every person on the booking form has appropriate travel documentation (including valid passports & visas), photo-identification and insurance so that each person on the booking form is entitled to enter the country where the holiday is to take place;

(b) to check that the details on the Confirmation Invoice (including any extras such as ski lift passes & ski lessons) reflect what you wanted to book;

(c) to ensure that everyone is at the right airport in time to check-in and that transfer transport used from airport to accommodation and back will arrive in sufficient time;

(d) to look after your own baggage & equipment & ensure that you are carrying no more than the permitted allowance;

(e) to take care of the accommodation in which you stay and any equipment you hire or borrow during your holiday and in particular to take reasonable care to avoid being the cause of any accident during the course of your holiday activities;

(f) to ensure that any equipment you use whether hired, borrowed or your own (irrespective of whether it is supplied as part of this contract) is suitable and sufficient for your purposes. In hiring, lending or allowing you to use equipment we and our suppliers do not take any responsibility to assess your experience, ability or suitability to use the equipment or to advise you whether the equipment is suitable or appropriate for you or your needs. It is also your responsibility to ensure that equipment is in good condition & working order and to report any concerns you have about any malfunction or fault immediately to the supplier;

(g) you are responsible for any damage to or theft or loss of any equipment hired or borrowed during your holiday as well as damage you cause to other persons or their property or equipment and you will indemnify Alpine Elements against all claims, liabilities, loss, damage, expense, interest and costs whether direct or indirect that Alpine Elements may suffer or incur as a result of you or any person on the booking form causing injury, loss or damage to other persons or property.

(h) It is a condition of hiring, borrowing or use of any equipment during your holiday that you carry adequate insurance cover against the risk that as a result of your use of equipment you cause damage either to the equipment or to other persons and/or their property. Please see Clause 3 for further details regarding insurance.

(i) to provide us with your detailed and accurate contact information so that we can keep you informed about your holiday plans;

(j) to make your room allocation requests or preferences clear to reduce the risk of errors;

(k) to provide clear and detailed information to us if any child undertaking any of our holiday activities suffers form any allergy , illness or disability;

(l) to recognize that many holiday activities are vigorous & adventurous and/or involve some incidental risk of injury & it is your responsibility to ensure that you have the required level of fitness and skill to participate in such activities. In particular if you are traveling with children they remain your responsibility and you should exercise care in deciding whether your children are capable or undertaking the activities that are selected for or by them. Our local staff and suppliers are not teachers or child minders and are not to be considered in loco parentis;

(m) to inform any guide, supervisor , representative or instructor immediately in the event that you consider any activity to be unsafe or inappropriate for yourself or any other person participating.

(n) to behave responsibly when participating in sailing and other watersports activities. Whilst support boats are often available for teaching, training and general assistance for participants in watersports and sailing, they are not a rescue or emergency service and are not always crewed by qualified instructors or rescuers. We and our suppliers are not responsible to provide emergency or rescue services to you whilst participating in sailing or watersports.

(o) to provide our suppliers with accurate information regarding your sailing qualifications and experience during your initial assessment and to raise any concerns or questions you may have regarding the usage of the yacht at your training sessions.