Laura was so excellent. George was also very helpful. It was so hot and providing us with fans for the bedrooms was greatly appreciated. We had a great time.

A great week thank you – staff at Hermine were great ad really helpful

Staff ( Ea and bruno in particular) were brilliant, really chatty and considerate which i needed travelling with a7 year old on my own. Answered the phone/ texts when i was stuck etc. grateful for the organisation of activities and someone being available every day. ….Location of the hotel was good although couldn”t make use of the childcare as much as i wanted due to the location ( although the staff did try to help with this but it made more sense to not use the childcare ) ….food, as always in a chalet holiday was lovely although a bit stodgy/ heavy for summer. ….pool was perfect….Want to book again for next year and also interested in the winter holidays, ….overall – a briliant trip for me and my daughter where we did so many activities in a wonderful setting! thank you!

Lovely staff, amazing food, great hotel, small with a super friendly atmosphere. ..Very helpful bike man (Yergen) who recommended rides for e bikes. ..We could ask any question and staff helped every time. ..We even asked for the music to be changed and it did!!! ..We had super good, plenty of choice every morning and evening with plenty to eat!!! Our son was full up! Lovely wine each night and plenty of options at the bar. ..The quiz night was good fun and brought everyone together. ..Overall, excellent hotel, prime location, great food, great views, well managed. Well done team Alpine Elements!!! ….

Many additional activities recommended by Alpine Elements are only open to over 12s. This was disappointing and hadn”t been made clear anywhere.

Whole holiday experience was fantastic & exceeded expectations. I would particularly compliment Max & Ellen for their superb hosting service.

Another fantastic holiday back at morzine, we enjoyed even more this time. Staff, service, hotel fantastic. If I had to say anything that could be improved, would be few more vegetables with meals, (that were very good btw) and maybe a few changes to the continental breakfast just to mix up a bit, also would be good to have the lights outside as was nice catching up on the day with other guests but dark brought us in – but there could have been the reason. All very good on the whole and looking forward to coming back again. We all loved it. Thanks

All staff were great. Dan, Ea and Bruno were awesome in particular …..Loved having a pool. ….Really appreciate the efforts made to accommodate our Gluten intolerant guests….Wifi doesn”t reach our bedroom (room 16) which meant we had to pay for our data packages (not the end of the world tbh!)….Sofa bed in our bedroom was not comfy at all. Very springy/noisy/soft. Probably needs replacing. We had to move the mattress onto floor in order to be able to sleep…

Brilliant holiday. Loved the activities, the cosiness of the chalet and the friendliness/hel0fulness of the staff.

My only issue with the holiday was the logistics. I hadn t appreciated that we would have to make our own way to the activities, while I don’t have a problem with this some more guidance on how to get there (particularly lac Montriond) would have been helpful. We waited for over an hour for a bus that didn’t turn up and missed our allocated water activity slot…..The walking route guides provided in the hotel are a great idea but they do not provide anywhere near enough detail. We did the walk to the les gets one day from the Pleney but spent an hour at the top trying to find the start of walk an extra paragraph in the guide would have been all that was needed.